Tiledesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tiledesk

4.6

(154)

Pricing

Starting at €49.00 per month

About Tiledesk

Tiledesk is an AI Agent platform for customer support, sales engagement and internal operations. It helps enterprises and SMEs automate conversations and routine workflows across multiple channels, while keeping control over quality, governance and escalation to humans. You can run it as SaaS or self hosted, and you can adopt it as an open source alternative to Intercom, Tidio and Voiceflow.

Teams build AI Agents with a visual drag and drop flow builder. You can combine deterministic steps with AI actions, conditions and approvals, so the same agent can answer questions, collect structured data, guide users through a process and trigger the next action. The builder supports AI prompts, AI conditions and task steps, so non technical teams can design reliable workflows with clear guardrails. With MCP, agents can execute tasks such as updating CRM records, sending emails, writing to spreadsheets, calling webhooks and connecting to tools like Google Workspace, Slack, Shopify and Notion. This turns conversations into workflows that run across systems without custom code for each step, while keeping clear control points and fallbacks.

For accuracy and consistency, Tiledesk includes a k...

nowledge base with Retrieval Augmented Generation (RAG). You can import content from URLs and files, organize it by topic and keep it aligned with manuals, procedures and policies. Hybrid retrieval and re ranking help prioritize the most relevant sources before answering, reducing wrong or partial responses while lowering token usage. When the AI falls short, you can route the conversation to a human and capture the resolution as new knowledge, enabling a self learning loop that improves coverage over time and reduces repeated escalations. Tiledesk supports multichannel and multilingual experiences, including WhatsApp Business and Facebook Messenger, plus web and other digital touchpoints. It includes AI to human handover for complex or sensitive cases, so operators can take over with full context and conversation history. Operational features include real time analytics and reporting, queue and department organization, multi project management, SLA settings and smart assignment so supervisors can monitor performance and keep service levels predictable at scale. Proactive messaging can support promotions, seasonal campaigns and time sensitive updates on messaging channels. Common use cases include automating first tier customer inquiries, deploying a copilot for human agents, building ecommerce assistants, creating AI sales agents for qualification and follow up, producing executive summaries and turning company knowledge into an always available support hub for employees. Benefits typically include faster first response, higher first contact resolution, fewer handoffs, better customer trust and lower cost per interaction. Many teams set measurable goals such as automating up to 80 percent of repetitive requests, improving employee productivity by around 40 percent on routine knowledge work and increasing ecommerce revenue by 20 to 25 percent through faster responses and higher outreach. Results vary by process maturity and data quality, and the analytics layer helps you measure impact and continuously improve. For teams with stricter requirements, self hosted deployment can support internal governance needs and data residency preferences. Multi project setup, queues and SLAs help organizations scale the same operating model across brands, departments or business units. Enterprise teams can separate projects per brand, manage roles and permissions, and integrate with existing identity and security processes. This supports staged adoption: start with one use case, validate results, then expand to more teams, channels and workflows with the same governance model.

Tiledesk Screenshots

Tiledesk Pricing and Plans

Starting price: €49.00 per month

Free Trial

Free Version

Starter

€49.00

per feature, per month

Plan includes:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Notifications
CRM
Conversation history
User ratings

Pro

€149.00

per feature, per month

Plan includes:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Notifications
CRM
Conversation history
User ratings

Enterprise

Pricing available upon request

Plan includes:

Telegram integration
OpenAI integration
Make and n8n integrations
AI Reply Assistant
AI to Human handover
Live Chat
Conversation history
Notifications
User ratings
Team inbox

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Tiledesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Tiledesk
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Automated Routing
Chat Transcript
Code-free Development
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer History
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Automation
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For Sales/Marketing
For Sales Teams/Organizations
Geotargeting
Group Messaging
Help Desk Management
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Management
Lead Qualification
Live Chat
Machine Learning
Macros/Templated Responses
Mobile App
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Prioritization
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Sales Activity Management
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Template Management
Templates
Ticket Management
Visual Analytics
Website Integration
Workflow Management

Tiledesk Integrations

Messenger

Rasa

PrestaShop

Zapier

WordPress

See all 15 integrations

Tiledesk User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

36%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.4

Functionality

4.4

Irsyad Nurwidianto B.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 6 months

Reviewed December 2024

Tiledesk’s Capabilities: Simply Amazing

I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth.

Cons:

I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team.

Priyamvada S.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Reviewed December 2022

Best open source live chat platform for customer engagement and business conversations !

Its amazing till date. The best open source chat software for business conversations in most easy and simplistic manner possible. The AI chat service is operated 24*7 without any interruptions which sets up instantly and does not pose any issue. The deployment and integration is easiest than ever. There are 24*7 customer service support provided without any issue. Bot replies are instant and no problem happens anywhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unified and simplified conversational platform for businesses and professionals. It helps in managing multiple communication channels through single messaging platform which is easy and smooth. The platform is not cumbersome at all and is easy to understand and operate. Their in built chatbot service functions with efficiency and speed. The chat bot is smart with AI features embedded in it to work efficiently. It is not costly at all and comes with flexible subscriptions which can meet needs of all sorts of businesses from small to large without any issue.It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly. No trouble faced at all. No lags or slow working. Easy deployment .

Cons:

More and more customization is requested for its best compatibility and integration with other applications like messaging apps and other lead generation sales software. Trial period should be extended further. Rest everything is just amazing.

Reasons for choosing Tiledesk

Tiledesk is chosen above others due to its cost effective features which are easily customizable and integrates excellently with any kind of IT platforms. The chatbot is adaptable to any kinds of business requirement. Trial version is very good and helps to a great extent in finalization of the final buy.

Gabriele D.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 6 months

Reviewed November 2022

ReviewTiledesk

The experience on TileDesk was excellent, although the platform is still undergoing a major evolution, because the excellent customer support is combined with a clear user dashboard and basic but super easy to integrate features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing I liked most about TileDesk was the outstanding customer support

Cons:

The thing I liked least about TileDesk was the lack of possibility to integrate the scrollable sliders among the contents to show in the chatbot messages

Terrum W.

Verified reviewer

Internet

Self-Employed

Used daily for free trial

Review source

Reviewed December 2022

Great for an open-source live chat and chatbot, but also hosted for free with paid options

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

Cons:

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

Reasons for switching to Tiledesk

Because Comm100 were removing free agents and trying to force me to pay for something I could get for free or cheaper elsewhere.

Shrinkhala J.

Verified reviewer

Management Consulting

10000+ employees

Used daily for less than 12 months

Reviewed November 2022

Go for advance featured open-source conversation with Tiledesk platform. Most promising live chat !

It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Cons:

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Reasons for choosing Tiledesk

Tiledesk is the best of all as it brings the seamless communication channel in lowest price possible and ensure the essence of communication remains intact. Customers are giving high rating to this software due to wide features and good performance feedback by peers and industry leaders. Tiledesk integration is multichannel and goes smooth with API with different social media communication platform like WhatsApp, Telegram etc.

Frinto A.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Reviewed November 2022

All in one open source chat software for promoting customer engagement and interaction !

Overall, it's a great product to use and experience. Wonderful functionalities with extreme usability for achieving this at its best. level of Customer engagement and interaction has attained a different level of exposure and rapport due to this. The platform is dynamic and keep offering lot of features and utilities for using this full fledge in full capacity. Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features inbuilt in this free open source chat software is just amazing. It is equipped with Chatbots which facilitates live chatting seamlessly without any trouble. Their Live chat service is available in local languages 24/7 which is quite useful for our vertical dealing with training pan india where training requirement calls from pan india are being engaged and queries are addressed properly with complete evidence and recording. Also, we are using their smart AI driven chat bot service for engaging with our vendors, partner and clients to establish better relation and move together constructively. Highly reliable and stable software as it never shows any sign of shut down or slowdown which is awesome. Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy. Customer service is our prime motto and we are achieving this through Tiledesk.

Cons:

Well, there is no problem in the software as such. Though, we request for bringing some annual subscription models with low, medium and premium pricing involvement so that customer segregation and category can be differentiated easily and their unique /customized requirement can be fulfilled with special focus and attention. It should be researched first and then after analyzing primary and secondary data and then pulling some insights can help in achieving this.

Reasons for choosing Tiledesk

Tiledesk is a free and open source for chatting and customer engagement . It helps in gathering customer insights efficiently through their AI driven chat bot and good capabilities of Customer Service Management. All chats are stored securely and are retrievable anytime, anywhere in secure mode. Every single chat is encrypted and there cannot be any data loss or leak under any circumstance. Due to low price, high security and efficient chatting features, it is highly recommended and chosen by majority

Rahul K.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 12 months

Reviewed December 2022

One stop customer engagement platform for businesses to enable efficient customer service !

One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Cons:

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

Reasons for choosing Tiledesk

Tiledesk was chosen above all due to its great usability, high performance output and low expense on our shoulders. Its benefit cost ration is quite positive and our clients and vendors are happy after using this. It ahs automated our manual interventions to great extent which is accepted by all. One stop solution for all your customer service needs in current environment.

Ankur V.

Verified reviewer

Financial Services

10000+ employees

Used daily for less than 2 years

Reviewed October 2022

Best-in-class open source communication software for client and customer engagement !

Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI powered live chat facility is one of the best features for automated customer engagement. All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end. Unified message service and complete ticketing management for resolving queries and issues in timely manner.

Cons:

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Reasons for choosing Tiledesk

We have chosen Tildesk above all because of the stability of software and cost optimaization feature. it is quite cost optimal messaging solution and one of the best open source communication channel.

oscar a.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Very surprised and very happy with the ease of use and integration

I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Apps, a lot of integrations with third party apps with very good documentation

Cons:

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing

Reasons for choosing Tiledesk

ease of integration with Whatsapp, Telegram, FB Messenger and the web widget

Verified

Reviewer

Information Technology and Services

10000+ employees

Used weekly for less than 12 months

Reviewed November 2022

Simple, Smart and Easy to use chatbot solution!

Tiledesk is a great tool for develop instant live chat bots and assistants quickly, it has allowed us to build chatbots which can guide redirect user to the right technical documentation of our product, which have further helped us reducing our ticket counts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1.Easy to use with a friendly and robust user interface2 Chatbots can be developed on the go 3 Not much expertise required, anybody can create a chatbot4 Good and responsive customer support5 Helps reducing your ticket queues by automating repetitive tasks6.Chatbots can be easily used in WhatsApp ,Facebook, etc7. No limits on number of chatbot one can create

Cons:

1. More integration options can be added 2 .Addition of NLP models can make it more AI automated3 Follow up option can be added which can resume previous chats.

Reasons for switching to Tiledesk

Tiledesk is very simple in terms of usage and does not require expertise before usage

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