Tiledesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tiledesk

4.6

(154)

Pricing

Starting at €15.00 per month

About Tiledesk

Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website to facebook messenger.

Tiledesk includes team organization with multi-project management, SLAs setting, smart assignment of queues, department organization, and more. It offers a dashboard with real-time analytics. Teams can use the chatbot to collect customer data and then send targeted promotions based on that information.

Key Features:

Omnichannel Messaging: Tiledesk brings together multiple communication channels, including chat, email, and social media, into a centralized platform. This enables businesses to engage with customers seamlessly across various channels and provide consistent support.
Ticket Management: The platform offers a robust ticketing system that allows businesses to organize and prioritize customer inquiries efficiently. Agents can assign, track, and resolve tickets promptly, ensuring quick and effective issue resolution.
Chatbots and Automation: Tiledesk leverages AI-powered chatbots to automate routine customer quer...

Tiledesk Screenshots

Tiledesk Pricing and Plans

Starting price: €15.00 per month

Free Trial

Free Version

Free Forever

€0.00

No plan information available

Basic

€15.00

per feature, per month

No plan information available

Premium

€100.00

No plan information available

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Tiledesk Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Tiledesk
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Automated Routing
Chatbot
Chat Transcript
Code-free Development
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer History
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Automation
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For Sales/Marketing
For Sales Teams/Organizations
Geotargeting
Group Messaging
Help Desk Management
Human Handover
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Lead Capture
Lead Management
Lead Qualification
Live Chat
Machine Learning
Macros/Templated Responses
Mobile App
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Personalization
Pre-Configured Bot
Prioritization
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Sales Activity Management
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Template Management
Templates
Ticket Management
Visual Analytics
Website Integration
Workflow Management

Tiledesk Integrations

Messenger

Rasa

PrestaShop

Zapier

WordPress

See all 15 integrations

Tiledesk User Reviews

Overall Rating

4.6

Ratings Breakdown

61%

36%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.4

Functionality

4.4

Irsyad Nurwidianto B.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 6 months

Reviewed December 2024

Tiledesk’s Capabilities: Simply Amazing

I have tried to find a proof of concept of Tiledesk for my company I'm working, it made me explore the whole Tiledesk application. All of the feature is easy to use and very straightforward. I love how the dashboard is very well designed so it does not make any confusion. The documentation is quite clear, providing for anyone looking to use Tiledesk quickly. However, it could be improved in offering more examples or use cases for advanced functionalities. Tiledesk open architecture and APIs also allows me to easily connect Tiledesk with my company CRMs and it works very smoothly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the whole idea of the business model. Tiledesk helps you to automate and to eliminate inefficiency on handling customer supports or even marketing. I love how the dashboard gives you ease of use on how to make the agents, or how to match the automation on your company workflow. Making AI agents learning curves is not as steep as one might think, thanks to Tiledesk’s intuitive interface and supportive resources. I personally love how Tiledesk still give you flexibility on integrating with external third party application, for example your own web application that can be easily plugged into Tiledesk. This level of customization gives the way for scalable growth.

Cons:

I think for enterprise use cases, Tiledesk could offer more specialized features and dedicated support especially valuable considering it already provides a free trial for all functionalities, allowing companies to thoroughly test the platform before committing. I had difficulties on trying all the features even though we've contacted the Tiledesk team.

Ahmed A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed January 2023

Streamlining Your Support Operations with Tiledesk

Tiledesk is a powerful customer support platform that can help any business to improve customer support operations and increase efficiency, which can have a positive impact on the business, with ticket management system, real-time notifications, reporting and analytics capabilities, live chat, chatbot, multi-channel communication, knowledge base management, email management, activity tracking, CRM, performance metrics, customizable fields, third-party integrations, API, social media integration, customizable branding, Surveys & Feedback, activity dashboard, and customer history, are some of the features that can help businesses to improve customer support operations and increase efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Comprehensive ticket management system.- Real-time notifications.- Chatbot capabilities.- Robust analytics and reporting capabilities.- Multi-channel communication.- Knowledge base management.- Third-party integrations.- API and REST API.

Cons:

- Limited customization options.- Limited Third-party integration.

Reasons for choosing Tiledesk

- Tiledesk offer a list of features & functionality that is not available in many alternatives.- Tiledesk have a more competitive pricing structure compared to the other alternatives.- Tiledesk have a better UI & ease of use compared to the other alternatives.

Adelle B.

Verified reviewer

Law Practice

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

My experience hasnt been great

overall, i miss the programme we had before which was clearer, easier to navigate, easier to download documents from

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

the autobot feature

Cons:

its really clunky, and difficult to navigateunclearDifficult to access documents that clients send to us

Reasons for switching to Tiledesk

operations made decision

Alejandro D.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 12 months

Reviewed November 2022

A system of communication with customers directly

My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Cons:

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

Reasons for choosing Tiledesk

Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.

Verified

Reviewer

Sporting Goods

Self-Employed

Used daily for less than 6 months

Review source

Reviewed March 2023

Open-source CX with a future

Tiledesk is great to get going and I was able to get it to 90% of expectation in a very short amount of time. The pricing is extremely competitive and the open-source license is a panacea for commitmentphobes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tiledesk was incredibly easy to get up and running and all of the features just worked. It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

Cons:

There are a handful of visual/UI flows that feel somewhat cumbersome. Unsure if that is an issue of refinement, or if that is by design.

Reasons for choosing Tiledesk

For the stage of my operation, the pricing and the ease of implementation were key.

Andrew S.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 6 months

Reviewed April 2023

Friendly Intuitive Chat Platform

Overall, I had a positive experience with Tiledesk. It is a powerful customer service platform that is easy to use and affordable. I would recommend it to businesses of all sizes. It has everything needed for live chat deployments and scale.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm always on the lookout for tools that provide robust functionality in an intuitive interface. Tiledesk hits that sweet spot, offering a full set of live chat features with an easy to use design.Pros: What I appreciated most about Tiledesk was the breadth of capabilities. It includes chat, cobrowsing, agent routing, canned responses, visitor monitoring and more. Despite the depth of features, the interface remains clean and simple to navigate.

Cons:

If I had to point out a downside, I'd note that: Some of the advanced features may have a learning curve for new users. Some of Tiledesk's most powerful features are only available in the paid plans.

Reasons for choosing Tiledesk

I chose Tiledesk simply because it was the most affordable option that offered the combination of features I needed.

Peter X.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

The best open source live chat, especially with its bot replies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We switched to Tiledesk from Drift, and are not looking back! Tiledesk is more lightweight (better for pagespeed), far, far less expensive, with way better chatbot support.

Cons:

Some of the API docs were slightly out of date when we last checked it, but overall, have minimal complaints.

Reasons for choosing Tiledesk

We also specifically were looking for an open source solution, so narrowed it down to Chatwoot, Chaskiq, and Tiledesk. Chatwoot had worse bot support -- they only supported chatbots using Rasa and Google Dialogflow, which would be another platform (more complexity) and another cost to absorb. Chaskiq is a much smaller company with less of a track record, so we weren't sure about support and viability. But really, Chatwoot's chat bots (and built-in natural language processing/NLP) was amazing and really put it above the alternatives in our evaluation

Reasons for switching to Tiledesk

Drift's simply far too expensive for the value that they provide: their pricing really starts at over $1,000 per year, which was too much for a small startup.

Cynthia N.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Reviewed March 2023

A good and affordable messaging software

I really do like the software. It saves a lot of time in attending to customers because of it's automated chatbot feature. I will recommend this messaging tool to any business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a user-friendly interface and can be intergrated into multiple channels. It's customization option is really beneficial to my business and customer needs.

Cons:

It could be updated with multiple language support for wide use.

Reasons for choosing Tiledesk

Was recommended by a colleague and decided to try it and it worked for me.

Reasons for switching to Tiledesk

The price was a bit higher for my budget.

Nelson Z.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed September 2025

A Fast, Flexible, and Reliable Platform

Our overall experience with Tiledesk has been very positive. The platform fully aligned with our architecture strategy to deliver an end-to-end solution, and adoption was very fast thanks to its low complexity. A single subscription allowed us to implement multiple agents for different purposes. In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. . Finally, the SLAs provided by Tiledesk met our expectations, giving us confidence in the reliability of the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked the most about Tiledesk was how easy it is to use APIs and integrate with other LLMs. I also really appreciated how intuitive it is to manage the entire knowledge base connected to the agents. The learning curve was extremely fast, which allowed us to start generating value right away.

Cons:

While we didn’t face significant downsides, new users without technical knowledge may need some initial guidance to fully understand all the features.

Maurizio B.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Reviewed January 2025

Good experience