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The Loan Office

Overview
Reviews

The Loan Office 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

The Loan Office
The Loan Office
4.8
(40)

Pricing

Starting at $389.00 per month

About The Loan Office

The Loan Office is a cloud-based and on-premise loan servicing solution for enterprises of all sizes. It’s suitable for lending, mortgage and financial service companies. Primary features include loan management, accounting management, automated clearing house (ACH)/EFT debiting, financial calculator, reporting and forecasting.

Other features include federal and local compliance, conversation logs, document management and payoff processing.

The Loan Office allows users to print, manage and file their tax forms such as 1098s, 1099s and Canadian T5 from within the solution. It offers integration with QuickBooks, Microsoft Excel and Microsoft Word.

Subscription pricing and perpetual licenses are available. The solution is compatible with Windows and Mac OS. Support is offered via phone and email. Other help options are offered through online newsgroups, online training and a knowledge base.

The Loan Office Screenshots

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The Loan Office Pricing and Plans

Starting price: $389.00 per month
Free Trial
Free Version

Basic

$389.00

per month

No plan information available

    The Loan Office Features

    • Popular features found in Loan Servicing
      Accounting
      Amortization Schedule
      Automatic Funds Distribution
      Collateral Tracking
      Compliance Management
      Contact Management
      Document Management
      Loan Portfolio Management
      Payment Collection
      Reporting/Analytics
    • More features of The Loan Office
      ACH Payment Processing
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      API
      Approval Process Control
      Audit Trail
      Auto Loans
      Automated Decisioning/Underwriting
      Borrower Management
      Business Loans
      Client Database
      Client Management
      Client Portal
      Commercial Mortgages
      Communication Management
      Configurable Workflow
      Construction Loans
      Credit Reporting
      CRM
      Customer Database
      Customer Management
      Customer Statements
      Customizable Branding
      Customizable Reports
      Customizable Templates
      Data Import/Export
      Digital Signature
      Document Storage
      Document Templates
      Electronic Applications
      Electronic Payments
      Electronic Signature
      Escrow Management
      Financial Analysis
      Financial Management
      For Borrowers
      For Brokers
      Government Loans
      HUD Settlement Statements
      Investor Management
      Lead Management
      Lender Search
      Loan Management
      Loan Origination
      Loan Processing
      Loan Servicing
      Marketing Automation
      Mortgages
      Multi-Branch
      Multi-Channel Communication
      Multi-Company
      Multi-Currency
      Online Applications
      Outsource Processing
      Payment Reminders
      Payment Tracking
      Pipeline Management
      Pre-Qualification
      Pricing Management
      Promissory Notes
      Property Tax Management
      Real-Time Reporting
      Refinance Management
      Reminders
      Reporting & Statistics
      Residential Mortgages
      Role-Based Permissions
      Rules-Based Workflow
      Search/Filter
      Secure Data Storage
      Self Service Portal
      Status Tracking
      Student Loans
      Task Management
      Task Scheduling
      Template Management
      Third-Party Integrations
      Third Party Loan Origination
      Transaction History
      Visual Presentation
      Workflow Management

    The Loan Office Integrations

    QuickBooks Online Advanced
    QuickBooks Online Advanced

    The Loan Office User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    83%

    4

    15%

    3

    3%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.8

    Customer support

    4.8

    Functionality

    4.5

    BS

    Beth S.

    Verified reviewer

    Insurance

    201-500 employees

    Used unspecified for more than 2 years

    Review source

    Reviewed October 2018

    Easy to use and affordable

    5

    We only have a small number of mortgage loans that we service and this software was extremely affordable and a lot easier to use than our previous software or others that we found in our research.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    This software is very easy to use and intuitive. If help is needed The Loan Office Users Guide is very helpful.
    Cons:
    There is no easy to use custom reporting feature, however we were told that up-front.

    Read More

    JB

    Jeffrey B.

    Verified reviewer

    Financial Services

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed October 2018

    Supports my loan servicing very well

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    Learning curve was reasonable and it supports what I need done.
    Cons:
    Happy with its functionality so I have no cons

    Read More

    KM

    Kelly M.

    Used unspecified for unspecified

    Review source

    Reviewed January 2015

    Great flexibility

    4

    I love the flexibility the Loan Office gives me. I make community development micro business loans. I can configure a loan with multiple payback features - initial term of interest only, fixed payments, remainder amortized, balloon payments, etc... and be able to produce an accurate repayment schedule for the closing. I can email statements from right inside the program, which is handy. The reports and notices are a pain to customize (in MS Word), but that is my only complaint. My portfolio is very small, so I generally do personalized collections notices anyway. The ability to only have one funder per loan is not a problem since LLC all investments are pooled and member returns are figured on the entire portfolio, not per loan. We could also service a specific loan for an LLC member if they wished to invest outside of the pool, but we haven't done this yet. The customer service/ tech support guys are very helpful and have promptly addressed any difficulties I've sent their way. I used another, less expensive program, for about ten years, but the flexibility to create loan terms that work for my borrowers makes the additional cost very worthwhile.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support

    Read More

    RH

    Rhonda H.

    Financial Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed September 2016

    Our small portfolio!

    5

    We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The program is very user friendly and simple to use.
    Cons:
    There is not really anything I don't like. It serves our needs.

    Read More

    MH

    Marjorie H.

    Financial Services

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed September 2016

    First Caribbean based user

    4

    We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it's the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.
    Cons:
    We haven't been using the software that long so we exactly know what does not please us.

    Read More

    PR

    Pam R.

    Banking

    2-10 employees

    Used daily for less than 2 years

    Reviewed October 2018

    Loan Office Review

    5

    Overall I have really enjoyed using the Loan Office. This is the first time I have ever used a program like this. It is fun!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use. User friendly. It seems to do the work for you.
    Cons:
    Not being able to process a report that I needed.

    Read More

    CS

    Carlos S.

    Financial Services

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed October 2018

    Best option in the market.

    5

    Before using Loan Office we tried 2 diferent softwares. Loan Office makes our operation better.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    It is a very complete and easy to use software. The platform is very friendly.
    Cons:
    No comments. Our team feels comfortable using it.

    Read More

    TR

    Tari R.

    Government Administration

    51-200 employees

    Used daily for less than 12 months

    Reviewed October 2018

    The Loan Office Review

    4

    The benefits for me is having the ability to track insurance, property taxes, and occupancy requirements. I can easily keep on top of who I need to contact by running a report.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The loan monitoring tools, payment statements, reports and the techs who contact me from support have been very knowledgeable and helpful.
    Cons:
    I need to call and leave a message for support and wait for a call back.

    Read More

    MS

    Michelle S.

    Non-Profit Organization Management

    2-10 employees

    Used weekly for less than 2 years

    Review source

    Reviewed September 2016

    The Loan Office, User Friendly

    5

    We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is very user friendly, and we can now access reports better than the previous software.
    Cons:
    Thus far I do not have any negative responses.

    Read More

    BE

    Brenda E.

    Used unspecified for unspecified

    Review source

    Reviewed July 2015

    Excellent product and well worth the money

    5

    I just want to let you know how much this program has improved my bookkeeping. I have been managing approximately 15 owner financed homes for the last 4 years. The company was losing on so much interest and late fees by keeping it manually. When I previewed this program, I knew that this would help a bunch. It not only keeps my records but it also shows the Lender his investment and his monthly interest that he is making on each note. Wyatt Gilbert was so nice and helpful with the purchase of the program and all the way up to, "OMG.Wyatt I crashed my whole system, please help!!! He was always willing to help me, even while he was out of town and on weekends. Overall, I am very pleased and would definitely recommend this program to anyone who carries and services notes. Excellent product and well worth the money.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support

    Read More

    Showing 1 - 10 of 40 Reviews

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