RealityCharting 2026: Benefits, Features & Pricing

I’ve been using RealityCharting since 2007 on problem solving efforts touching all aspects of the aerospace industry including in-service, supplier quality, engineering, facility, and large-scale systems integration / installation issues. I’m impressed with the outstanding support and service I’ve personally received over the years along with their ongoing commitment to always improving the software. Easy to use tool with extraordinary results!

This is a foundational methodology and product for any root cause analysis. It is quickly learned, effective and efficient. The software provides good flexibility for the analyst. It graphically portrays the causes and the fact that there is no one “root cause.” I and other analysts found that it opened avenues for investigation quickly. It is so logical that the analyst(s) can see holes in the evidence, or causal paths that need to be mined. The involved and affected workers are present for each session, and I found that for the most part the method opened them up to tell the analyst what really happened, and what the background was. It is also a good means to bring management, experts or other analysts on board into the ongoing investigation and analysis. It also clearly shows when management does not want to follow some particular causal path. At our site we selected an experienced, independent manager to oversee each analysis, and this method enabled our analysts to convey status, intermediate results and problems easily. If done correctly, corrective actions will be easily developed and evaluated as to whether or not they will actually prevent recurrence. When you are done, you have a solid package for management to review. An added bonus is that it is so foundational and thorough that it provides an excellent crosscheck for any other causal analysis methods, for instance barrier or change, that management or oversight personnel might require to be used.

We have been able to understand and solve many problems related to large ship diesel engines using this tool. Also other potensial problem has been discoverd and solved even before they have taken place.

I have found the software to be easy to use after a very short time with it, and while there are a few enhancements I woulds like to see the current version is very stable and has not crashed or given me any problems. I find that it follows the process very closely and there is really no need to learn anything new just to document a problem. Those that have reviewed the standard reports, I provide from the software, have never come back with additional requests for information, so it appears to satisfy the needs of my readers.

I have consistently utilized the software for significant quality issues (both internal and external to the organization). Using the Apollo Root Cause Methodology that is the backbone of the software an organization will be able to prevent issues from reoccurring. Additionally the support that I have received from the company is quick, thorough, and second to none. This is one piece of software that every company should have to support continuous improvement infrastructure in their organizations.

RealityCharting has made a major impact across the last 10 years of my professional experience. It starts with the principles of causation to understand that "stuff" does not just happen. • We took a major aerospace manufacturer 6 months to run down the root cause to pilot hypoxia due to a consumable inline check valve (because of the complex supply chain). • We used it to mistake-proof operator breaking failure when transporting power packs. Companies know that we can find effective solutions to event-based problems by using RealityCharting®. • A national military readiness provider used this tool to identify key root causes and solutions to key performance issues related to organizational shortfalls in recruiting and financial irregularities • Further analysis was recently used to identify key drivers to improve personnel readiness and take actions to influence both short- and long-term change. Successful organizations understand that diversity is key to effective solutions and can be easily accommodated. Root causes are important, but they must match to solutions where the teams and key senior leadership accept operational solutions and hold themselves accountable for closure.

When performing failure analysis problem solving, I interviewed operators who found the failure, maintenance mechanics who fixed the failure and experts such as equipment manufacturer engineers who understand how the failed equipment is intended to run. I input the information into the software and submit the first draft report for approval from management. From management's feedback the report is changed and submitted as final.

Use of the software has been invaluable in analyzing and solving problems in a dispassionate and objective manner, and communicating results that have a clear basis that everyone involved can buy into. Online training for beginners is exceptional, with lots of help along the way, which is more affordable, flexible and useful over the long term than one-time classroom training.

Using RealityCharting for root cause analysis of close-calls and incidents in a laboratory environment. Using the software and its underlying methodology, we have been able to uncover details about incidents and their causes that we would not have found otherwise. It has been particularly useful for getting everyone "on the same page," that is, agreeing on the facts and causal relationships in an incident.