800response 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

800response

4.8

(61)

Pricing

Starting at $250.00 per month

About 800response

800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers.

800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing businesses to monitor campaign performance. Additionally, users can generate reports to gain insights into call details such as customer addresses, missed calls, top cities/area codes, first time/repeat callers and more.

800response facilitates integration with several third-party customer relationship management (CRM) solutions. Pricing is available on request and support is extended via phone, live chat and other measures.

800response Screenshots

800response Pricing and Plans

Starting price: $250.00 per month

Free Trial

Free Version

Basic

$250.00

per feature, per month

No plan information available

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800response Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of 800response
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Automatic Call Distribution
Call Recording
Call Reporting
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Contact Database
Customer Segmentation
Customizable Reports
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Engagement Tracking
Interaction Tracking
Key Performance Indicators
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Live Chat
Monitoring
Multi-Campaign
On-Demand Recording
Performance Metrics
Prospecting Tools
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Scheduled Recording
Scorecards
Search/Filter
Self Service Data Preparation
Trend/Problem Indicators
Visitor Tracking
Visual Analytics

800response Integrations

Microsoft Excel

800response User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.9

Functionality

4.6

Jon L.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2020

Great for customer service auditing!

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons:

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Vendor Response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Replied December 2020

Donyel C.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Great Product

Great customer service. The platform is easy to work with and integrate into other software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

800 tracking allows me to use an easy number to remember on marketing so people can call our business for more information. It shows how many calls I get and where they are coming from and gives me the opportunity to listen to calls for training purposes.

Cons:

I wish there was a way to tell if a person is a new or existing customer when they first call, and I wish there was a way to collect more contact data from mobile callers.

Vendor Response

Donyel, Thank you so much for your thoughtful review of 800response and 800tracking. We appreciate the time you took to rate our solution and service a 10/10! We will be sure to share your feedback with your Client Engagement Specialist, and our Product team.

Replied September 2023

Amanda M.

Verified reviewer

Business Supplies and Equipment

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed October 2021

Propelled Brands

Not very good. Good customer service but not a good platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The call recordings. The customer service is also very good

Cons:

It is old fashioned, hard to navigate, not useful besides listening to calls

Vendor Response

Thank you for taking the time to provide us with your valuable feedback. We take all feedback into consideration, and we will pass along your comments to our development team. Please note that significant updates to our UI are on the product development roadmap. In the meantime, our customer service team is always here to assist you with anything you need. Feel free to reach out to us any time, and thanks again for sharing your thoughts.

Replied October 2021

Jonthan G.

Verified reviewer

Building Materials

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Process Improvement for Profitability

[SENSITIVE CONTENT] & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Cons:

Vendor Response

Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!

Replied January 2022

Larry R.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Exceptional People with a Great Product

Again, the staff, both customer-facing and back-end engineering are outstanding people who are a pleasure to work with and keep our relationship solid and profitable for both companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call tracking, recording, consumer profiling and integration with our contact center platform are all outstanding features at 800 Response. The speech analytics tool, Call Finder, is a world-class piece of software if you have the use for it. But the best parts of 800 Response are the team. For years, we have found everyone at the organization to be reliable, responsive, helpful and solution-oriented. The service from this group makes 800R standout.

Cons:

The Call Finder tool requires a team member at 800R to administrate and build searches. This is something we would prefer to do in-house, managing the software ourselves.

Vendor Response

Thank you for the high praise, Larry! We're so glad that our solution has helped your contact center. We are always here to assist you with anything you need, and we'll be sure to pass along your feedback to the rest of the team!

Replied June 2021

Danielle F.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for more than 2 years

Reviewed September 2021

Company that deserves a glowing review

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Cons:

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Reasons for switching to 800response

Need a change of services

Vendor Response

Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!

Replied October 2021

Verified

Reviewer

Higher Education

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Great system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outstanding customer service, great reporting tools.

Cons:

The spreadsheet-based configuration system, while thorough, is a bit tedious.

Vendor Response

Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again!

Replied January 2022

Heather S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

[sensitive content hidden] is the best!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] has been the most helpful employee 800 response has. She’s always there for us and gets back to us in a timely manner.

Cons:

We haven’t had any issues with 800 response

Vendor Response

Heather - thanks so much for the awesome review, and kind words for our employees and the we provide your business. We appreciate you!

Replied September 2023

Verified

Reviewer

Hospitality

11-50 employees

Used other for more than 2 years

Review source

Reviewed September 2020

Great Customer Service

Customer Service is excellent. Always super helpful.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We have used an 800 Response phone number for 15 years. Its necessary for our business. The software is responsive and easy to use. The information it provides regarding the calls we get and is helpful in determining which regions our calls are coming from.

Cons:

Can't think of anything. We aren't a power user, so we don't get too deep into it.

Vendor Response

Thank you for the review and for choosing 800response!

Replied September 2020

Verified

Reviewer

Construction

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed February 2019