800response 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

800response

4.8

(61)

Pricing

Starting at $250.00 per month

About 800response

800response is a lead generation solution that helps businesses of all sizes streamline operations across call monitoring, routing and tracking. It lets users set up geographic phone leads based on area codes, contact number exchanges, country/zip codes or closest business locations. Additionally, 800response works with businesses to launch lead generating campaigns using vanity 800 numbers.

800response comes with a speech analytics tool, which captures and categorizes specific phrases to analyze and score customer interactions. Supervisors can record and monitor calls to enhance sales training, improve customer service and capture all interactions. It enables administrators to assign unique tracking numbers to marketing campaigns, allowing businesses to monitor campaign performance. Additionally, users can generate reports to gain insights into call details such as customer addresses, missed calls, top cities/area codes, first time/repeat callers and more.

800response facilitates integration with several third-party customer relationship management (CRM) solutions. Pricing is available on request and support is extended via phone, live chat and other measures.

800response Screenshots

800response Pricing and Plans

Starting price: $250.00 per month

Free Trial

Free Version

Basic

$250.00

per feature, per month

No plan information available

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800response Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of 800response
Activity Dashboard
Activity Tracking
Alerts/Notifications
Archiving & Retention
Automatic Call Distribution
Call Recording
Call Reporting
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Contact Database
Customer Segmentation
Customizable Reports
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Engagement Tracking
Interaction Tracking
Key Performance Indicators
Lead Capture
Lead Distribution
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Live Chat
Monitoring
Multi-Campaign
On-Demand Recording
Performance Metrics
Prospecting Tools
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Scheduled Recording
Scorecards
Search/Filter
Self Service Data Preparation
Trend/Problem Indicators
Visitor Tracking
Visual Analytics

800response Integrations

Microsoft Excel

800response User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.9

Functionality

4.6

Michael R.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Fantastic Program!

Our account manager, [SENSITIVE CONTENT] is a gem! She’s very attentive & handles our needs very quickly & efficiently!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use in capturing, recording & reviewing calls for training purposes. Customer Service & attention is spot on!

Cons:

This program to date has everything we need & more. Cannot think of a negative.

Vendor Response

Thanks for the review and valuable feedback! We will pass along your comments to the team, and we wish you success in 2022!

Replied January 2022

michael l.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Solid customer interaction tool

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Ratings Breakdown

Ease of use

Functionality

Pros:

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Cons:

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Vendor Response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Replied March 2020

Verified

Reviewer

Marketing and Advertising

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Marketing Director

Customer service was decent when I had an issue. Website definitely needs some updating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it tracks the calls & the phone numer

Cons:

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Vendor Response

Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Replied September 2021

Alfredo L.

Verified reviewer

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

I recommended this product to elevate your retencion

Friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Listen calls, measure the retention in my agents

Cons:

Reports, convert the report in excel and print it

Vendor Response

Thank you for your review. We're so happy that the ability to listen to calls is helping you with agent retention. As for the reports, you do have the ability to convert the reports into an excel file or a PDF for printing. Our customer service team is always happy to help. Feel free to reach out to us any time if you have questions or need assistance. Thanks again for the amazing review!

Replied October 2021

Carey S.

Verified reviewer

Building Materials

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

800response is a huge part of our business

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Cons:

AT this time I do not have any cons regarding this software.

Vendor Response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Replied March 2020

Shari L.

Verified reviewer

Education Management

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

800 Response is reliable, providing exceptional customer service.

800 Response continually reviews our business model and makes valid recommendations on how we can enhance our efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Facility of use. Ability to ensure that the right messaging is being conveyed to prospective students.

Cons:

We have not had any issues with the software.

Vendor Response

Thank you for the amazing review! We appreciate your business and your partnership. We're always here to help, so let us know if there's anything you need to ensure the success of your organization in 2022!

Replied January 2022

Ben N.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great team and solution

We were looking for a solution to direct various inbound phone needs to a variety of our functional teams. Integrating this solution with other technology and call routing workflows. We were able to obtain custom phone numbers and meet the organizations need of routing, call recording and reporting outcomes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The people are easy to reach and work with to help solve a variety of telephony solutions desired from a middle sized business with an array of workflow needs.

Cons:

Cost creep. As you continue advancing to down the solution layout your incremental cost increases need to be carefully monitored to avoid unnecessary spending.

Vendor Response

Thanks for your review, Ben! We are glad that our solution meets your needs and easily integrates with other technologies you use. We will pass along your feedback. Looking forward to working with you in the future!

Replied January 2020

Danielle P.

Verified reviewer

Building Materials

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Stellar Customer Service

I love the program. It has added so much information per call which makes my job so much easier. I know there is still so much more to learn and explore. The best part though is the contact at 800 Response I get to work with [SENSITIVE CONTENT HIDDEN]. She is just wonderful!! Always there to help and make the day just a little bit brighter.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It was an easy program to use, but I love all the added information I got from each call.

Cons:

A little hard to make changes, because you have to email the IT for every number change. No portal to do small updates yourself.

Reasons for switching to 800response

800 Response had more to offer per call.

Vendor Response

Danielle, we're happy to hear that our solution is working so well for you and making your job easier! We will pass along your input to our team and your Client Engagement Specialist. Thanks for the positive review and the feedback!

Replied March 2020

Kristin G.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Helps Streamline our Marketing Efforts

We are very happy with 800response and would not hesitate to recommend them to other businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about 800 response is by far and away, the reporting. Implementing this software has enabled us to make clear and concise decisions about where to spend our marketing dollars.

Cons:

If I could add one thing, it would be a real-time dashboard that could tell me not only which number a lead is coming from, but where they are calling from (zip code)

Vendor Response

Thanks for the awesome review and suggestion for our platform. We're glad that our services are helping you make marketing decisions, and we will pass along your feedback to our Development Team. Thanks for choosing 800response!

Replied September 2020

Barbara T.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Great partner/Outstanding Service

800response is a good partner. They respond quickly to any disruptions or quality issues. We have been working with them for over 10 years and they have always come through for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of adding new locations and states to the network.

Cons:

We've experiences no issues with the software.

Vendor Response

Thanks so much for your review and your continued business. We're always pleased to hear from customers about their success with our solution. We look forward to working with you in 2022 and beyond!

Replied January 2022

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