ContactMonkey 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ContactMonkey

4.0

(49)

Pricing

Pricing available upon request

About ContactMonkey

ContactMonkey is a user-friendly internal email software designed for seamless communication within businesses of all sizes. Ideal for internal communications specialists, department leaders, and managers, it allows users to create and deliver effective employee messages directly from Outlook and Gmail without the risk of being marked as spam.

The software ensures that important updates, announcements, and newsletters reach dispersed teams without going unnoticed. Its drag-and-drop email builder simplifies the process, making it accessible for everyone, regardless of coding or design skills.

ContactMonkey not only saves time in content creation but also provides valuable employee insights through an analytics dashboard. This data helps refine internal communication strategies and optimize messages based on employee behavior and preferences.

Key features include team collaboration, audience segmentation, simplified list management, click maps, two-way feedback loops (eNPS, surveys, emoji reactions, and polls), employee SMS, event management, and more. Together, these tools foster a positive company culture, driving employee engagement and retention, and creating a centralized hub...

ContactMonkey Screenshots

ContactMonkey Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Essential

Pricing available upon request

No plan information available

Plus

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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ContactMonkey Features

Popular features found in Employee Engagement
360 Degree Feedback
Benchmarking
Communication Management
Employee Recognition
Engagement Tracking
Gamification
Goal Management
Negative Feedback Management
Performance Management
Pulse Surveys
More features of ContactMonkey
Activity Dashboard
Collaboration Tools
Compliance Tracking
Contact Management
Content Management
Customizable Branding
Customizable Templates
Drag & Drop
Email Management
Employee Database
Employee Directory
Employee Engagement
Feedback Management
File Sharing
Meeting Management
Multi-Language
Newsletter Management
Real-Time Chat
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Survey/Poll Management
Surveys & Feedback
Transcripts/Chat History
Visual Analytics

ContactMonkey Integrations

Gmail

BambooHR

Paylocity

Gusto

Humaans

Lano

See all 9 integrations

ContactMonkey User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

22%

27%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

3.7

Functionality

3.7

Jonathan C.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Easy to use and soooo helpful

Being able to know when priority emails are being open .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First off, I love how simple this is to use. Then it's great with how useful this is. I use it constantly after sending proposals to prospects

Cons:

Only complaint I have is how it tracks opens when sending a single email to multiple contacts. Would like to see exactly who opens when for group emails.

Paul F S.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

Very happy with functions and rely on it everyday

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Number of times emails are opened and when is what I like most and rely on in my daily sales. Sidebar is also goo.

Cons:

The results sometimes return in accurate number of views. Need to somehow determine if email has been forwarded then opened.

Paula B.

Verified reviewer

Media Production

Self-Employed

Used daily for less than 2 years

Review source

Reviewed April 2020

Very poor customer service and a glitchy product - but great when it works!

ContactMonkey customer support offer a very poor service. I've had to contact them three times over the course of my year long subscription and every time they took a long time to respond. My initial issues were with the sidebar not refreshing and they were unable to advise how to fix this - their advice didn't work. Then I had to contact them when after my year's subscription expired they took payment from my card without an email reminder they were about to do so - and I never even received a receipt via email, so had no idea I had been charged until I checked my bank account. When I emailed them to say I was irritated by this and that they should send reminders/invoices I received a response saying they had cancelled my subscription and refunded me in full. This was NOT what I had asked for and I was even more annoyed as I was left without email tracking for my business and out of pocket while I waited for the refund. During the time spent waiting for the refund I've decided to use another competitor of theirs instead. They really need to improve their response times to support tickets and their customer service and billing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and track all your emails - the sidebar stays active and lets you know when they've been read, so you can use it as a "to-do" list to remind you who you need to respond to.

Cons:

The sidebar showing when emails have been read often fails to automatically update, so you assume emails haven't been read, when in fact they have. You then need to click the refresh button on the sidebar to manually update.

Reasons for choosing ContactMonkey

I didn't realise there were affordable alternatives. I've since cancelled ContactMonkey and switched to one of those.

Iury R.

Verified reviewer

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

I Loved this tool, Great measuring tool to keep track of any company's Internal Communication!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a fast learning and easy tool to work with, everything is very intuitive, and we can easily open the tool and start working with it without any tutorial. It's awesome to keep track of your corporate, Newsletters and other internal and external communication tools you use. By looking at the data you can easily have a feedback of witch information you shared was mostly appreciated by your co-workers and clients .

Cons:

I would love to see a integrated tool for newsletters, that help us build our own newsletter inside the app, with the knowledge of HTML or any code. And a direct feedback tool of your emails, where your co-workers and clients can, with a click of a button, send you direct feedback of the information you shared.

Renee S.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for free trial

Review source

Reviewed January 2019

Game Changer for Internal Communications!

We have completed a full trial of the enterprise version of Contact Monkey for Internal Communications at my company. It's a complete game-changer for us in that it will allow us to have much better looking emails AND we'll finally have real insight and data into email activity. I've used other email marketing platforms before, and what I really love is that Contact Monkey has an Outlook plug-in. I don't have to go into a separate program to send emails, I can send them directly from my Outlook application in a matter of minutes. Great solution and incredible customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Contact Monkey has gorgeous, built-in HTML templates and its insight into email activity is amazing.

Cons:

We had a couple snafus with getting our email server to not block images on HTML emails, but that was more related to our internal setup than Contact Monkey's solution.

Marc D.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

I've used the software for more than a year but I haven't been able to monetize it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many other software that do the same thing. There's nothing special about ContactMonkey. Probably the thing I like most is the price. However, I haven't compared other offers for a long time.

Cons:

The information analysis very poor. To try to extract a better analysis I usually need to download the full report into Excel and play around with that file. I think that there should be more screening capabilities. There are two types of people who read our emails; 1) the ones who usually read them, and 2) the ones who never read them. I think there should be some sort of alert when something unual happens, ie someone who hasn't open/read an email in a long time does so today.

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

It's been a good tool for email tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to see how many times an email has been opened, and by who. Allows me to craft a better subject line and contents of the email.

Cons:

It picks up about 75% of opened emails. I use hubspot's free tracking, and they pick up more like 95%. Unfortunately, they no longer offer email tracking. You have to buy their whole package, which is not useful to me,

Verified

Reviewer

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Does the job

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real-time updates for everything is extremely helpful. Can sort by type as well. Wish it would also work with web outlook.

Cons:

Very glitchy and constantly have to toggle back and forth and re-open the statistics. Sometimes won't load and have to reboot Outlook.

Amanda D.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

I started using a few months back. It's great for monitoring email opens & attachments.

Mainly email analytics. In sales knowing if people are really taking in the info/resources you're sharing is a huge deal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That I can go and look to see if people are interacting with the messaging that I'm sending. I like the plugin with Outlook as well. My accounts info is right at my fingertips.

Cons:

I really wish there was a way to get a report emailed to me daily about my open rates and clicks. This would be so very helpful. I will say that if you have Sales Force, you'll probably really only use this for email analytics. SF has everything account related handled in the Outlook add-in.

Verified

Reviewer

Management Consulting

Used daily for less than 6 months

Review source

Reviewed June 2018

A good software for tracking email open rates! Relatively inexpensive and gets the job done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ContactMonkey is easy to install, and pretty easy to use. It is non-intruding, and doesn't influence the overall workflow of outlook. The reporting is easy to understand, and can be nicely exported out to excel.

Cons:

Software is very slow with emails that are sent out to large list serves (of 800 people or more). I noticed that often the statics view will not even open with emails like these. We specifically purchased software for our large distributions, so this is disappointing.

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