Drag 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Drag

4.4

(128)

Pricing

Starting at $8.00 per month

About Drag

Drag is the Everything Inbox for teams - one single place to support customers, manage tasks and close deals, from the place teams love: Email.

Shared inbox and workflow management into an all-in-one tool that seamlessly integrates with Gmail. Teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating across multiple tools. Especially because all of these workflows start and finish as emails.

Drag turns Gmail into a collaborative workspace in one click and has helped over 100,000 individuals and teams around the world. Featured by Google, Techstars, Mashable, Inc. Magazine, Business Insider and various tech publications around the World.

Drag Screenshots

Drag Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Starter

$8.00

per user, per month

Plan includes:

Unlimited shared inboxes
Email assignment
Internal team chat and @mentions
Shared email drafts
Shared Tags
Email Templates
Email notes and subtasks
10 automation rules
3-month reporting window

Plus

$14.00

per user, per month

Plan includes:

Email sequences
Merge Cards
File Upload
Unlimited automation rules
Automatic responder
Reports download
6-month reporting window
Default user roles

Pro

$20.00

per user, per month

Plan includes:

Custom user roles
Custom fields
SLA rules
Business hours
Custom notifications
Round-robin assignment
12-month reporting window
API

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Drag Features

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of Drag
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Notifications
API
Archiving & Retention
Assignment Management
Autoresponders
Brainstorming
Business Process Automation
Calendar Management
Canned Responses
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Data Recovery
Deadline Management
Discussions/Forums
Document Storage
Drag & Drop
Email Management
Email Monitoring
Email Templates
Email Tracking
File Transfer
Idea Management
Inbox Management
@mentions
Mobile Access
Mobile App
Multi-Channel Communication
Multiple User Accounts
Notes Management
Onboarding
Process/Workflow Automation
Productivity Analysis
Productivity Tools
Progress Tracking
Project Management
Project Planning/Scheduling
Queue Management
Real Time Editing
Real-Time Notifications
Reminders
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Response Management
Routing
SaaS Operations Management
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
Status Tracking
Support Ticket Management
Tagging
Task Management
Task Progress Tracking
Task Scheduling
Team Collaboration
Testing/QA Management
Third-Party Integrations
To-Do List
Traditional Methodologies
User Management
Workflow Management

Drag Integrations

Gmail

Zapier

Google Workspace

Google Drive

Whatsapp CRM

Google Calendar

Drag User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

4.2

Alina V.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Best visual shared inbox I have ever used

Drag has been a huge help in keeping my inbox organized and making teamwork easier. The shared inbox and drag-and-drop boards are super convenient, and it just makes email management feel less chaotic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to organize emails with the drag-and-drop boards. The shared inbox is a game-changer for team collaboration

Cons:

It would be great to have more customization options for board layouts and email sorting

Asmaa O.

Verified reviewer

Import and Export

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

An irreplaceable discovery that it is the best for me in emails

I have saved a lot of time with this software , Absolute Time Saver and More!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helped me a lot with emails and organizing them, it is a program that is more than wonderful

Cons:

Although it is very rare, I do not see any drawbacks on the draw

Verified

Reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

Don't waste your time and money. Dragapp couldn't care less about its users

I don't know how Dragapp got such high reviews, but if they used to be good then they've completely gone downhill. Before I was a paying subscriber, their founder Duda was very quick to answer my questions. But once I actually became a paying subscriber of their annual subscription, all of a sudden Duda became unresponsive. They seem to lack a dedicated support team as well, as whenever I did get any kind of response, it was always from Duda and it's always with an aloof or begrudging attitude. Finally after two months of tinkering with their glitchy system and futile automations and nothing to show for it, I had enough of the non-sense and emailed Duda for a refund on my annual subscription--per usual, I got crickets. I even tried going to my account settings to cancel my subscription and, waddya know, you have to email them to cancel your subscription too! Great, let me just email them to beg them to cancel my subscription and have them ignore my emails again. How has this scam of a business not gotten into legal troubles yet?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that it was fully integrated into the Gmail system. I could click on the Dragapp button and tweak the settings within Gmail. I liked the advertised features (if only they worked!)

Cons:

None of the drip automations worked! Customer support was non existent. They don't return emails or respond to questions. If you're dissatisfied with the experience and email them to ask for a refund, they'll also ignore your email. There's no way to cancel your subscription in the account system -- you actually have to EMAIL them to request subscription cancellation! Astounding that in 2024, this is a thing on a venture-backed Saas platform.

Reasons for switching to Drag

Dragapp was cheaper and seemed to have more of a promising startup feature vibe.

Fernando C.

Verified reviewer

Entertainment

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Enhanced focus and peace of mind

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity.

Cons:

I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before.

Sahr S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well.

Cons:

One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however.

Verified

Reviewer

Events Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Didnt work and we lost hours of productivity

Negative. They refunded us but we wont get back the last four hours of lost work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support was excellent in trying to assist us.

Cons:

It simply didnt work, we lost hours watching videos they suggest, removing extenstions from Gmail that may cause conflicts and nothing suggested by their support department worked. Also its feels and behaves like a gmail folder, which feels like a bit of a waste of time and money

Reasons for switching to Drag

Sortd wasnt working as it promised and their support was super slow.

Ganaël B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed February 2024

Bad product and terrible customer service

A service of average quality compared to its competitors, a dysfunctional integration with Gmail on Mobile, and above all catastrophic commercial practices that border on the legal...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The promise is seductive, but there are a lot of usage bugs with Gmail, and administration isn't easy. Worst of all, the responsiveness is catastrophic, making it almost impossible to use on my mobile.

Cons:

Few features really work at 100%, and responsiveness is very poor. But above all, the sales practices are very dubious, as we wished to cancel our annual subscription at the time of the transaction and here's their response: "We can confirm your account has been cancelled. Your last billing cycle was initiated on the 3rd of February 2024 and your cancellation request was done on the 5th of February 2024, so we cannot issue a refund in this case." It's really bad faith towards its customers and a way of taking money from them without offering any service, without any benevolence. When customer service is like this, it says a lot about the overall quality of a company, and I think it's better to work with more ethical people.

Mazyar M. H.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

The Solution for Inbox Confusion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization.

Cons:

While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future.

Lake P.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

Effectively reduces time spent between email & closing sales.

Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Drag intuitively allows us to take a plethora of email from multiple accounts that have multiple timelines expectations deliverables sort delegate and follow up without leaving our email environment. We have eliminated the use of a secondary redundant task management tool thanks to Drag.

Cons:

This may be a Drag item or a Gmail item we would like to see the ability to identify which user on a shared item has added a specfic tag. When we have multiple people touching the same drag task it would sometimes be beneficial to be able to see the specific tags that specific users have attached. As we have team universal tags and custom user tags as part of our ability to pull and sort account information.

Angela B.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed July 2018

Love this app

I have multiple email addresses coming into the same inbox because I don't want to have multiple accounts open at the same time. This product really helps me to keep it all together so I can be much more efficient with my time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love what it does period. I can get a great overview of my tasks and can name my columns what I need to name them. It takes the place of having to get out of Gmail to add these into different applications. Their customer support is AMAZING. I just love the direction they are heading in.

Cons:

They have had some bugs here and there but for a new product I expect that. There is some functionality that I know they are working on adding so I am looking forward to this.

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