LoyJoy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

LoyJoy

4.9

(12)

Pricing

Starting at €699.00 per month

About LoyJoy

LoyJoy is a Conversational AI platform for Enterprise customers that turns business processes into beautiful conversations. LoyJoy combines a process automation engine with a chat user interface. Automation goes hand in hand with human agents and advanced AI for Natural Language Understanding.

Customers that trust LoyJoy include Beiersdorf AG and Deutsche Telekom. Brands relying on LoyJoy experience self-service process automation, skyrocketing conversion rates, and enterprise capabilities.

LoyJoy is the self-service platform to turn your brand Into a conversation. Utilize the motivational power of conversations to reach your goals in marketing, sales, and service processes.

Get the support you need from the customer success team or preferred agency and consultancy partner. LoyJoy offers a 14-day free trial.

LoyJoy Screenshots

LoyJoy Pricing and Plans

Starting price: €699.00 per month

Free Trial

Free Version

Basic

€699.00

usage based, per month

No plan information available

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LoyJoy Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of LoyJoy
Activity Dashboard
API
Chat/Messaging
Chat Transcript
Communication Management
Configurable Workflow
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Drag & Drop
Email Management
Engagement Tracking
Feedback Management
Generative AI
Intent Recognition
Live Chat
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Performance Metrics
Personalization
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Search/Filter
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Visual Analytics

LoyJoy User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used LoyJoy and would like to share your experience with others?

Ingo S.

Verified reviewer

Arts and Crafts

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2022

pioneers with heart

From the very first moment LoyJoy supported our exceptional idea of using their platform for the first theatre play turning a chatbot into a stage. We are pretty happy and thankful for all the support, the easy to use platform and Loy Joy's ability to pioneer new ideas!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user-friendly workflow engine guarantees for quick results and rapid prototyping.

Cons:

Some feature don't work in specific browsers.

Dennis K.

Verified reviewer

Banking

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed May 2022

Sophisticated, easy-to-use, versatile conversational platform

We use LoyJoy to create fun and engaging chatbots for various types of customers and various use cases. It is easy to use and our clients love the results.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LoyJoy combines high customisability and ease-of-use in a no-code environment, so everyone has a chance to bring their ideas forward.

Cons:

Some features are lacking, since the platform ist relatively new. They keep coming fast, however.

Giuseppe L.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Easy to use code-free product

Overall it has been a good experience that has driven our lead generation efforts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely easy to setup consumer experiences. The very good customer care makes it very easy also to solve problems related to the customization of the tool with internal needs.

Cons:

The governance of the tool is not easy, managing access rights of every user involved in the development of consumer experiences can be a time consuming task.

Helmut K.

Verified reviewer

Banking

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed May 2023

Powerful tool to design conversational interfaces

LoyJoy is a very powerful tool that enables companies to quickly build conversational interfaces and adapt them instantly. Even beginners can build simple dialogs with limited training time. With the home view feature it is possible to build app like interfaces (although that is not an intended scenario). Also it can help as a prototyping tool to bring workflows to live almost in real time.The LoyJoy team is very helpful in case something doesn´t work as intended and responds very quickly. I can highly recommend working with them.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to useQuickly develop dialogs and processesWide range of functionalities that allow to build even complex use cases (although drag&drop programming skills recommended)

Cons:

The design of text (bullet points, fonts etc.) is somewhat limited due to compatibility with common messengers.

Enis S.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed July 2022

Great platform for automated consumer engagement, surveys and lead-generation!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set-up experiences, that cover numerous demands like lead-generation, surveys, or just to interact with consumers. Well-set-up, the platform can really be fun for consumers, who interact and come back! The team is really nice and engaged to fulfill customers' demands!

Cons:

No cons, every problem that comes up will be tackled by the support team.

Ondrej S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Daily Loyjoy User

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The company really takes care of clients, the tools are very user-friendly. It can also be complicated - but that comes from the range of features it has.

Cons:

Overall, I don't have any negative points. Perhaps just the fast-changing environment - but that's part of digital.

Alexander L.

Verified reviewer

Broadcast Media

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Easy to use and very fast to set up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to build new dialogues. The service of the company is outstanding good!

Cons:

Implementation into native apps is not optimal regarding visualization

Marten K.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Very powerful and easy to handle tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chatbot is very easy to configure. You need almost no coding experience and everything you need is explained in an extensive demonstration meeting. In addition, you can actively participate in the development of the tool by submitting your suggestions to the team.

Cons:

A few integrations with other apps were difficult to set up on my own at first. However, the support helps directly and quickly!

Michelle H.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed April 2022

Must have marketing tool for beautiful conversations with your customer

My overall experience with Loyjoy is outstanding! The Loyjoy chatbots really help generating a cool and also meaningful brand experience. Furthermore, I love working with the Loyjoy team. The have a very deep understanding of what they are doing and they are super supportive and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The handling of the tool is very easy and the chatbots can be customized as one wishes. On top they implement new cool features all the time, so I really see Loyjoy as a must have for very meaningful conversations with customers.

Cons:

I can't think of anything. I'm really happy with the software.

Anke M.

Verified reviewer

Telecommunications

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed August 2022

Conversational marketing with high impact on customer interaction

The LoyJoy team is very supportive, accessible, committed and reliable. Great pleasure to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use software for setting-Up sophisticated chatbot-communication. The integration to web or app is working smoothly. Large variety of useful features and growing. If not available the support team was always happy and creative to help out with ideas. Reporting functionality very intuitive and helpful for adjustment hints to the dialogue flow.

Cons:

Nothing I can think of. Software is stable, great service team.

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