Siebel CRM 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Siebel CRM

4.1

(51)

Pricing

Pricing available upon request

About Siebel CRM

Siebel CRM is a marketing resource management software designed to help businesses in the finance, utilities, manufacturing, transportation and other sectors manage sales, marketing, inventory and finance. The platform enables administrators to manage leads based on segmented territories and forecast sales opportunities.

Siebel CRM allows teams to track daily appointments and tasks and maintain relationships with partners, resellers, agents as well as brokers. Additionally, supervisors can plan, execute and handle email, web, events, and loyalty marketing programs.

Pricing is available on request and support is extended via phone, email, knowledge base and live chat.

Siebel CRM Screenshots

Siebel CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Siebel CRM Features

Popular features found in MRM
Approval Workflow
Brand Management
Content Management
Digital Asset Management
Marketing Calendar
ROI Tracking
More features of Siebel CRM
Activity Planning
Resource Management

Siebel CRM User Reviews

Overall Rating

4.1

Ratings Breakdown

39%

35%

18%

Secondary Ratings

Ease of Use

3.6

Value for money

4.1

Customer support

3.9

Functionality

4.0

Diogo T.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed July 2019

CRM platform for telecommunication services and manages

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a necessary platform for package management and future marketing projects. Very intuitive and easy to use. Settings in packages are quite simple, thanks to the layotu of the tool.

Cons:

Because it is a system that makes connections to many platforms, recurring interface errors occur.

Luciana L.

Verified reviewer

Outsourcing/ Offshoring

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Amazing Tool but not Intuitive Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can solve everything with Siebel, from scheduling to modifying contracts. A great tool.

Cons:

Not intuitive of friendly at all. Had to be trained in this tool.

Erik D.

Verified reviewer

Writing and Editing

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Siebel call center software

Siebel was a very good software for managing information in a call center when it was working, but that’s the key, when it was actually working. The software became unresponsive at way too many critical times.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The layout of the information. Files were easy to see what I needed right away without starting a sales call with long pauses to figure out what’s going on with the file. I actually worked with Siebel for 2 different companies over the years with different needs. So Siebel was able to be customized to each companies needs. One company we needed to run credit checks that could be done for that company, another company we had complex pricing structures since it was insurance Siebel could handle that.

Cons:

Too many times Siebel went down. I’m not a tech guy but working in Medicare related health insurance it was a running joke, nightmare, that the last week of the Medicare open enrollment Siebel would go down at least once if not multiple times.

Reasons for switching to Siebel CRM

Company decision they were using software they made themselves for the company but wanted something more versatile as they grew, very well could have been a new ownership thing as well as the change happened shortly after [sensitive content hidden] sold the company.

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Seibel Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The most thing I like in using sieble is that it's easy to use with minimum effort

Cons:

The seibel application can be improved with the reduction of the shortcuts and merging the features

Verified

Reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Experienced User

Overall it is a great product, one of the better CRM/MRM's that I have used.

Ratings Breakdown

Ease of use

Functionality

Pros:

I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Cons:

I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

Verified

Reviewer

Construction

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

app telecommunication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this app is very important for many companies to make their business easy ways by Siebel as a basic system and CRM to make analysis for their business like sales and growth by every month

Cons:

no command on this app after using it so it's from the first app in the world

Verified

Reviewer

Computer Hardware

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2019

Very complete and useful management tool

I really like how the learning curve of this tool take you to be highly analytics. When i started to use it, i felt it a little be confuse, you need to use a lot of your experience to find your way through the software. Once you learn how to use it, becomes really simple and you dont wanna stop using it.

Ratings Breakdown

Ease of use

Functionality

Pros:

It is complete, you can track orders, place them, cancel them, do analysis and product tracking. Do not experience latencies of the tool often. You can use internet explorer and chrome

Cons:

While it is stable, if it feels slow at times. The interface is not very updated, in fact it has the same since I started using it and is not very friendly. When I try to make reports, I can make several attempts before it goes out due to errors.

Reasons for switching to Siebel CRM

Company decision

Verified

Reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2022

using app for work

overall we can say it's good be it needs lots of actions to improve the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

we can say that the app can be counted as an easy to use app as you can check the lines ,solving issues and updating data throw this app

Cons:

it costs lots of money to have it as you find it usually be used by largest companies and it faces lots of issues like to be down for hours

Verified

Reviewer

Hospitality

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Integration gone right

I use this daily, and will continue to use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used this software during an integration, it's easy to learn which was key during this quick process. Buttons to functionality are great. Everything hyperlinked, takes you exactly where you need to go

Cons:

It just feels outdated, the graphics and what not seem old school and it could use some aesthetic. It also can run a little slow, but I would assume that is because it is web-based.

Verified

Reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2022

Siebel CRM Review