BestNotes 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BestNotes

4.5

(198)

Pricing

Starting at $12.00 per month

About BestNotes

BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly eﬀective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support.

BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features.

Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group notes and treatment plans.

BestNotes tracks sales activity; follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions starting with a secure and HIPAA- compliant patient portal that can be connected to a company’s website with a customized application to auto-populate into intake and clinical documentation. A smart calendar enables users to customize appoint...

BestNotes Screenshots

BestNotes Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

1-10 Users

$58.00

per user, per month

Plan includes:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

11-100 Users

$24.00

per user, per month

Plan includes:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

101+ Users

$12.00

per user, per month

Plan includes:

Month-to-Month Contract
No Upfront Fees
Unlimited Data
Unlimited Support

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BestNotes Features

Popular features found in Mental Health EHR
Appointment Scheduling
E-Prescribing
Initial Assessments
Therapy Notes
Treatment Planning
More features of BestNotes
Activity Tracking
API
Appointment Management
Assessment Management
Automated Scheduling
Billing & Invoicing
Calendar Management
Case Management
Charting
Claims Management
Client Management
Client Portal
Coding Assistance
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Management
Customizable Forms
Customizable Reports
Customizable Templates
Decision Support
Document Management
Document Storage
Drug Reference Database
Electronic Signature
Employee Management
EMR/EHR
For Healthcare
For Mental/Behavioral Health
Forms Management
For Psychiatrists
For Substance Abuse Therapy
Group Notes
Handwriting Recognition
HIPAA Compliant
Invoice Management
Meaningful Use Certified
Medical Billing
Medication Management
Multi-Location
Multi-Provider Practice
Notes Management
ONC-ATCB Certified
Patient Portal
Patient Records Management
Physician Management
Practice Management
Progress Notes
Progress Reports
Progress Tracking
Real-Time Reporting
Records Management
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Scheduling
Self Service Portal
Task Scheduling
Template Management
Workflow Management

BestNotes Integrations

Millennium

ALERE

EZClaim

BestNotes User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.6

Functionality

4.4

John O.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed August 2025

Best Notes Strongly Recommended

My overall experience with Best Notes has been positive. We have been using Best Notes now for a few years and the product is great and customer support is also great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The on-boarding process went quite smoothly. Video trainings were readily available. Customer support has always been responsive and timely. Best Notes is customizable and the Best Notes support is great for brainstorming and creating new forms or edits.

Cons:

Pending your organization's financial situation, Best Notes can seem expensive. Though I think it is comparable to other products.

Reasons for switching to BestNotes

Thereascribe customer support personnel changed and our software was out of date.

Angela C.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed August 2025

BestNotes EHR

I have been using BestNotes for over 11 years. The detailed treatment plans meet all criteria for our Joint certifications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The HIPPA tier that is allows for privacy. The autogenerated ledgers and signers is is wonderful; less time for my billers to submit claims. The clearinghouse claims being auto submitted to insurances.

Cons:

Clearinghouse payments do not get auto applied to sessions that are paid. The current email link sent to new users to login. This link does not last very long; even though states good for 24 hours.

Reasons for switching to BestNotes

The name above chosen is not who we changed from. Handel IT was not listed. Needed to switch due to HIPPA complaint software. Previous EHR was not.

Verified

Reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed August 2025

BestNotes Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I have known how to use it for years. I can call in and ask for edits or accomodations. I do not work with billing or finance so I can't speak to that.

Cons:

It feels archaic. It would be nice if the user interface was simplified and more friendly to navigate. I think of Apple products and how their design is simple. This would be nice for BN.

JONI D.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

BEST FOR IOP PROGRAM

I would recommend for EMR. I like how when I call someone can help me right there vs a ticket. People are always nice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can call they they fix or walk through me issues or concerns right there. I never liked the ticket system. When I need something I need it now.

Cons:

Still feels like DOS. Billing is not easy. It doesn't flow with collabeMD very easily. I wish it was more user friendly don't like tickets

Reasons for choosing BestNotes

price and best for group notes. It works well

Dawn J.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Reviewed August 2025

Excellent EHR program

Excellent..... Any problems have been quickly resolved. Very intuitive and professional looking chart notes/reports for use with appropriate external providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I personally love the format, the ease of integration with DSMV diagnosis codes and criteria selection that is available. I love that I can create treatment plan templates that are specific to certain diagnosis and measurable.

Cons:

That I cannot submit billing through the program. That's really the only thing I dislike about it. So I have to use a 3rd party.

Reasons for switching to BestNotes

Their printed documents don't have enough information and they do not integrate DSM-V diagnosis and criteria into the platform

Verified

Reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Reviewed August 2025

BestNotes is an easy-to-use platform with great integration capabilities and a wonderful support team behind it

We have been working with BestNotes over the past several years. They have been a strong partner for us as our business has seen significant growth. We've acquired several businesses over this time, and we during the integration periods we have had to interact with other EMR systems from an operational, administrative, and billing perspective. From our experience, BestNotes is an easy system to work with, billing is straight forward, and it's easy to maintain once you've set up a solid foundation. Since we have internal development capabilities, we're able to use the BestNotes API to automate our processes, and it's proven to be a game changer for us. We are glad to have BestNotes as our EMR platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Our clinical staff often remark how easy BestNotes is to use compared to other EMR systems. Also, we are able to streamline our business model (contact management, schedule management, documentation, administration, billing, outcomes management, lab ordering, etc) thanks to how easy it is to integrate with other services. Their API is easy to work with and does most of the things we need. Their support team is responsive and helpful and are always there when you need them. The price is also significantly cheaper than other platforms we've seen.

Cons:

There are a few more specific API endpoints we would like to see implemented, to further enhance our integrations. They respond well to feedback they receive though.

Reasons for choosing BestNotes

Credible is very expensive. Also not easy to use. We did not go with them originally, then we later acquired another business that used them. It was a nightmare to transition them away from Credible. They did not have any way (via client accessible or internal method) to export any of the clinical documentation for clients so that we could import the information into BestNotes. They said at the time that they used to have a tool to mass export to PDFs, but it broke and they had no timeline on fixing it. It seems they want to make it extremely difficult for you to leave their system. I'm glad BestNotes is easy to use and can do all the things.

David j.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed August 2025

Awesome Customer Service

Love it and recommend it always. My last company, the biller figured out a work around. This one refuses, but is married to my partner, so here I am.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First and foremost is the awesome customer service. No bots, no emails or "helpful videoes" that may or may not address the problem. Rela live people that help on the spot.

Cons:

Back in billing is still not ideal. My biller refused to bill through BN, so I actually bill through another EHR. Pain in the butt.

Reasons for choosing BestNotes

The interface was terrible and the functions outdated on TN

Reasons for switching to BestNotes

Cost of other was ridiculous. I get as good a product for a fraction.

Ava J.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 12 months

Reviewed August 2025

The Best for your Therapeutic Notes

I am highly satisfied with BestNotes due to their excellent customer service, patient portal, scheduling reminders, and AI assistance. These features enable me to concentrate on the most important aspects of my work, ultimately helping my clients achieve their therapeutic goals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate their AI assistance, as it enables me to concentrate fully on my client interactions, offering undivided attention while efficiently gathering essential information for my notes.

Cons:

Sometimes, technical issues with the recording for the AI assistance can cause delays of up to three minutes before recording begins, leading to potential loss of important information. It would be best to have a backup, such as paper and pen, ready.

Reasons for switching to BestNotes

The owner of the company wanted a more reliable system for the company.

Rod S.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Reviewed August 2025

I recommend BestNotes

Excellent experience with BestNotes! I highly recommend BestNotes for a cost effective EMR. You won't be disappointed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BestNotes is cost effective and the customer service is excellent. When I call customer service the longest wait time is one 30 seconds. Customer service always solve my issues quickly.

Cons:

The font is too small on some of the screens. They could increase the font size making it easier to read.

Reasons for choosing BestNotes

BestNotes accomplished everything we needed in an EMR and was far more cost effective.

Reasons for switching to BestNotes

The EMR didn't fit our needs. Complicated to use.

Victor D.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Reviewed October 2025

I like bestnotes

It's been pretty good overall, four stars.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is excellent; when I have an issue I get to talk to a human right away, and you've usually got an answer for me.

Cons:

I have had frequent episodes of the application slowing down or stalling out completely lately. I wish the patient portal was easier for patients to navigate.

Reasons for choosing BestNotes

Price and experience. Primarily customer service.

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