Crystal Practice Management 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Crystal Practice Management

4.2

(24)

Pricing

Starting at $365.00 per month

About Crystal Practice Management

Crystal PM is a practice management and EHR software solution designed to support the full range of daily operations in an eyecare practice, including appointment scheduling, clinical documentation, optical inventory management, billing, payments, reporting, and patient engagement, all within a single, integrated platform.

A key differentiator of Crystal PM is its high level of system customization. Practices can configure health record templates, layouts, shortcuts, and workflows to reflect how their office already operates, rather than adjusting processes to fit rigid software requirements. This flexibility helps reduce administrative work and improve efficiency for staff across the practice.

Crystal PM offers both cloud-hosted and locally hosted deployment options, allowing practices to choose the environment that best fits their technical preferences and infrastructure. The platform also integrates with a broad network of partners and machine devices helping practices maintain continuity with existing systems.

Additional features include online patient scheduling with real-time write-back to the practice schedule, a patient portal for secure access to records and visit infor...

Crystal Practice Management Screenshots

Crystal Practice Management Pricing and Plans

Starting price: $365.00 per month

Free Trial

Free Version

In Office Version

$365.00

per user, per month

Plan includes:

Reports
Optical Inventory Management
Patient Portal
Two-way Texting
Integrated Crystal Payments
Online Scheduling
Machine Integrations
Employee Time Tracking
Team Messaging
Custom Health Records

Cloud Version

$475.00

per user, per month

Plan includes:

Billing
Certified Medical Records
Daily Backups and More
Integration of E-Prescribing With All Scripts
Link to TAB
Online Patient/Health Form With Kiosk Option
Patient Demographics
Reports
Scheduling
Optical Inventory Management

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Crystal Practice Management Features

Popular features found in Optometry
Appointment Management
Charting
Claims Management
E-Prescribing
HIPAA Compliant
Insurance Management
Recall Tracking
Reminders
Self Service Portal
SOAP notes
More features of Crystal Practice Management
Calendar Management
Client Portal
Customizable Forms
Customizable Reports
Customizable Templates
Electronic Payments
Email Reminders
For Optometrists
Inventory Management
Multi-Location
Patient Records Management
Records Management
Reporting & Statistics
Scheduling
SMS Messaging
Third-Party Integrations

Crystal Practice Management Integrations

Mango Voice

Optify

Demandforce

Waystar

Abyde

BillFlash

See all 15 integrations

Crystal Practice Management User Reviews

Overall Rating

4.2

Ratings Breakdown

50%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.1

Customer support

4.2

Functionality

4.1

Verified

Reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Efficient way to chart

I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients.

Ratings Breakdown

Ease of use

Functionality

Pros:

Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well.

Cons:

They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually.

Lindsey C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Good EMR system

I am very happy with the software. It functions smoothly and is easy to navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system is easy to navigate and is super user friendly.

Cons:

The switching of Practice management systems was not fluid but customer service for Crystal was very helpful!

Reasons for switching to Crystal Practice Management

The old system was not functioning well enough anymore.

Gregory A.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

You are now about to enter 'The Twilight Zone'

Inconsolably Catastrophic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum?

Cons:

That I chose it. Wish I never got it. Utterly devastating to lose it all.

Reasons for choosing Crystal Practice Management

Because the large chain I used to work for had it.

Thao T.

Verified reviewer

Hospital & Health Care

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed July 2021

Crystal EMR

I can finish exams faster by using the preset templates instead of having to write the same similar plans and treatments for each patient all day

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use. Customizable to allow easy access to the most important data

Cons:

Too many pages and clicks to complete 1 exam

Reasons for switching to Crystal Practice Management

Less complicated and better customer support

Tracy H.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Easy Crystal for a practice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best!

Cons:

We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet.

Amanda H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Excellent EMR

Excellent experience with this EMR- Easy of use and for all employees to learn makes it very sucessful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use EMR that is customizable to every practice

Cons:

Is not able to be downloaded on Apple computers

Verified

Reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Nice program for all office needs

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's great and easy to use for scheduling appointments, patient data management, and inventory control!

Cons:

I really don't like how it's incompatible with Apple products.

Verified

Reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Perfect for our Vision therapy Office

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around.

Cons:

There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system!

Verified

Reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed November 2018

Crystal Practice Management was one of the best choices when we switched.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.

Cons:

Our billing is still a little confusing but still better than what it was.

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used other for less than 6 months

Review source

Reviewed April 2019

Horrible! Always crashing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I did not like anything about this software!

Cons:

This system would constantly freeze and crash. I would often times lose my work and have been unable to retrieve it. So disappointing and very frustrating.

Showing 1 - 10 of 24 Reviews

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