DoctorConnect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DoctorConnect

4.8

(71)

Pricing

Starting at $210.00 per month

About DoctorConnect

DoctorConnect is a cloud-based medical solution that helps health care professionals manage their daily operations and interactions with patients. Key features include automated appointment reminders, surveys, reputation management, patient messaging and more.

DoctorConnect allows users to send custom messages to individual patients or groups who meet a designated criteria. It provides users an appointment calendar that helps them in the scheduling process. A dashboard is also offered that allows users to manually confirm appointments, view and respond to incoming messages and filter patients by doctor or location.

The patient management tool allows users to input patients’ preferred communication type and send them messages in multiple languages via text, phone or email. Additionally, DoctorConnect offers no-show management functionality.

Services offered are billed monthly, and support is offered via phone, email, live chat and FAQs.

DoctorConnect Screenshots

DoctorConnect Pricing and Plans

Starting price: $210.00 per month

Free Trial

Free Version

Basic

$210.00

per month

No plan information available

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DoctorConnect Features

Popular features found in Appointment Reminder
Appointment Scheduling
Calendar Sync
Call Reminders
Customizable Templates
Payment Reminders
Recurring Appointments
Rescheduling
Self Service Portal
SMS Messaging
Two-Way Communication
More features of DoctorConnect
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Automated Responses
Automated Scheduling
Availability Management
Calendar Management
Chat/Messaging
Client Portal
Commenting/Notes
Communication Management
Confirmations/Reminders
Contact Database
Customer Experience Management
Customizable Branding
Customizable Forms
Dashboard
Data Import/Export
Electronic Payments
Email Reminders
EMR/EHR
Engagement Tracking
Feedback Management
For Dermatologists
For Medical Purposes
HIPAA Compliant
Live Chat
Medical Billing
Medication Management
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Language
Multi-Location
Negative Feedback Management
No-Show Tracking
Onboarding
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms
Patient Education
Patient Engagement
Patient Intake
Physician Management
Practice Management
Ratings/Reviews
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
SMS Reminders
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Template Management
Therapy Notes
Third-Party Integrations
Two-Way Audio & Video
Video Conferencing
Virtual Waiting Room
Waiting Time Tracking
Wait List Management
Waitlist Status Tracking
Website Integration
Workflow Management

DoctorConnect Integrations

CareTracker Practice Management

ModMed

eClinicalWorks

Nextech EHR & PM

CGM APRIMA

DoctorConnect User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

11%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.7

Verified

Reviewer

Used daily for less than 6 months

Review source

Reviewed June 2018

Awesome

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that I can send out mass notifications to patients when a doctor needs to reschedule for the day. It saves me time from having to call each patient.

Cons:

So far so good. I have no complaints at this time for this software. Hopefully it will stay that way.

Grant M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Great product to be more efficient, reduce no-shows and improve communication.

Excellent and we have been very happy with DoctorConnect and their product, service and support. For us it all started with [sensitive content hidden] who was our 1st point of contact and it was nice to have the same person for a contact for sales and support. It is nice to get what you are truly sold and not passed off between sales and support. [sensitive content hidden] is very pleasant and easy to work with and she is proud of the product she sells, which is obvious from working with her.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product and very easy company to work with to get things setup and implemented. Our sales and support representative [sensitive content hidden] was amazing to work with. She is always very responsive and gets things addressed in a prompt manner. The DoctorConnect solution has greatly help reduce our no-show rate and made communicating with our patients much easier. We also like beaing able to use DoctorConnect for mass communication to our staff.

Cons:

We had a few challenges, when a number is shared by multiple family members/patient when they would have multiple appointments on the same day. This has been a challenge with other solutions as well.

Reasons for choosing DoctorConnect

Ease of use and the ability to work with IHS RPMS data and cost.

Dr Marilyn C H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Contract is worthless

When I went to cancel as we were changing software systems which had a "built-in" reminder system, I sent the 90 day notification AS PER OUR CONTRACT to cancel and was told it doesn't matter and we would be billed until the end of the contract. So why put a cancellation clause in the contract? Very unhappy with [SENSITIVE CONTENT], the customer service account representative. Would not recommend this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it was okay. Lots of problems with confirmations as our patient demographic is older and not used to texts/emails. Had to leave more messages than it was worth making my staff do extra calling.

Cons:

See above. Difficult to integrate with our current software system making more work

Joshua L.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Reviewed August 2024

DoctorConnect Has Transformed Our Practice

We’ve been using DoctorConnect.net integrated with our EHR for our counseling practice since May of 2019, and it’s been a fantastic addition to our workflow. The software is incredibly user-friendly and has significantly streamlined our patient communication. Appointment reminders, confirmations, and follow-ups are now automated, saving our staff countless hours each week. A special shoutout to our account manager, [sensitive content hidden], who has been exceptional in ensuring that everything runs smoothly. [sensitive content hidden] attention to detail and dedication to our needs have made the experience even better. I also want to highlight the IT support team, especially [sensitive content hidden] who has been instrumental in addressing any technical issues we’ve encountered. [sensitive content hidden] quick responses and deep knowledge have made integrating DoctorConnect with our EHR a seamless process. Since implementing DoctorConnect.net, we’ve seen a noticeable decrease in no-shows and an improvement in overall patient satisfaction. The flexibility and customization options are top-notch, and the reporting features provide valuable insights into patient engagement. If you’re looking for a reliable, efficient, and effective way to manage patient communications, I highly recommend DoctorConnect.net. It’s been a game-changer for our practice!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about DoctorConnect is its ability to streamline and automate our communication with clients. The appointment reminders, confirmations, client mass texting, and follow-up messages and reputation management are all handled effortlessly, saving us time and significantly reducing our no-show rate. The customization options are fantastic, allowing us to tailor communications to fit our practice’s unique needs. Additionally, the customer support is outstanding.

Cons:

I can’t speak for everyone’s experience with DoctorConnect or address everyone’s unique software needs, but I can share my own experience. Any negative feedback or concerns about DoctorConnect is not at all reflective of what we’ve encountered. We’ve had nothing but positive interactions with both the software and the support team. In fact, DoctorConnect has some of the best customer service we’ve ever experienced. Their team, particularly our account manager [sensitive content hidden] and IT support from [sensitive content hidden], has always been incredibly responsive and helpful. For us, DoctorConnect has been a reliable and valuable tool that has truly enhanced our practice.

Reasons for choosing DoctorConnect

I demoed 10-15 other vendors. We chose DoctorConnect over other vendors because it offered the perfect combination of features, ease of use, pricing and exceptional customer support that we were looking for. Unlike other vendors, for the features our agency needs, they were more expensive for no reason or lacked the features we wanted in one software solution. There may have been more advanced features from other vendors, it just didn't justify the price hike.

Reasons for switching to DoctorConnect

Epitomax is an EHR vendor we used at the time. This EHR lacked some of the critical advanced tools we were seeking after that we now have with DoctorConnect. We loved it so much that when we switched EHR's, it was a prerequisite to changing EHR's. DoctorConnect is here to stay.

Cassandra C.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed July 2024

Operations Manager

We found them several years ago and from start to finish [sensitive content hidden] was there every step of the way. When we needed to make changes quick all I have to do is reach out to [sensitive content hidden]. I can count on him to get it done. Great communication not only with [sensitive content hidden] but also with any IT concerns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their product is easy, straight forward and does exactly what you need it to do.

Cons:

I wish that our ERH allowed for documents that patients completed go directly to their chart easier then they did.

Reasons for choosing DoctorConnect

The easy of talking with Ed and making things straight forward and simple

Reasons for switching to DoctorConnect

the company we used before was expensive and their customer service was terrible

Margaret C.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Reviewed June 2024

Great product and great price

We have been with DoctorConnect for many many years. We even tried another reminder system that was included in our EHR but it was terrible. We came running back to DoctorConnect!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

DoctorConnect continues to add new and upated features. Super easy to use and you get your moneys worth.

Cons:

I think it's great. Nothing I would change at this time.

Reasons for choosing DoctorConnect

It was so confusing and not easy to use. Had a lot of bells and whistles but it was just not easy to use. And.... Very expensive.

Reasons for switching to DoctorConnect

They were terrible overall, almost lost us our business with their billing software. Reminders were terrible and our No Show rate increased.

Maxwell B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed June 2024

Always Growing and Responsive

We love DoctorConnect and will continue to use it for a long time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They consistently come out with new features to serve us and our patients better!

Cons:

It could be a little more intuitive on how to set up some of the features.

Reasons for choosing DoctorConnect

They worked with us to integrate with our EHR, build custom forms for our patients and staff, and create complex rules for our recare reminders. They've been so helpful these past few years!

Veronica S.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 6 months

Reviewed May 2024

Director of Operations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for staff to use and learn. [sensitive content hidden] was easy to work with.

Cons:

I don't have any issues at this time. Thanks

Reasons for switching to DoctorConnect

The lack of support the previous vendor gave us.

Abigail H.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Useful features and intuitive design

The customer support is excellent and I highly recommend DoctorConnect for its features, support, and customizability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature our practice finds most useful is the ability to send forms to patients. This feature was particularly useful during COVID, and we still utilize it to this day. Depending on your EHR system, the forms get automatically uploaded to the patient's chart.

Cons:

The pricing is a bit high for the product, however the product is worth is due to the intuitive design and EHR integration. The price is not so worth it if it does not integrate with your EHR.

Reasons for switching to DoctorConnect

The appointment reminders in Valant did not have all the features we needed.

Elinor J.

Verified reviewer

Mental Health Care

1001-5000 employees

Used daily for less than 12 months

Reviewed June 2024

Doctor Connect works

Overall, working with Doctor Connect has been positive. The support to set up the product and ongoing assistance has been helpful. Clients are receiving appointment reminders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Doctor Connect works with Netsmart reliably. The ability to reach out to clients via SMS is very helpful when rescheduling appointments. This software has given the clinics back valuable administrative assistant time.

Cons:

*No shows have to be manually entered in Doctor Connect. *The addition and removal of clinicians is manual. *Unable to run a report to see which clinicians are getting appointments sent out.

Vendor Response

Elinor, thank you for taking the time to share your comments and give honest feedback. It is valuable as we take client feedback seriously to improve the software and your service and support experience. Your active providers are listed on your monthly invoices and the no-show messaging can be automated easily by including Status to the data. We are working on your request regarding the provider adds/terms. As large as your organization is, we understand an improvement would be helpful.

Replied June 2024

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