HelloNote 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HelloNote

4.8

(20)

Pricing

Starting at $25.00 per month

About HelloNote

HelloNote is a web-based therapy practice management solution that helps businesses handle patient scheduling, document generation and appointment booking operations. It provides a host of features such as medical billing, a self-service portal, claims management, physician scheduling, reporting and more.

HelloNote offers an integrated electronic medical record (EMR) solution, which enables healthcare workers to capture and store patients’ medical records in a centralized repository. The platform allows employees to synchronize data across systems, streamline billing processes and configure workflows.

Pricing is available on request and support is extended via phone, email and other online measures.

HelloNote Screenshots

HelloNote Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Practice Management

$25.00

per month

Plan includes:

Unlimited Staff Accounts
No Set-Up Fees
No Contracts
Training & Support
Patient Demographics
Patient Intake
SMS Scheduler
Email Reminders

Therapist/Clinical Accounts

$45.00

per month

Plan includes:

Unlimited Notes
Progress Notes
Automated Payment Posting
Payment Reconciliation
Electronic Signature
E-Faxing Options

Referral Bonuses

$100.00

per month

Plan includes:

Affiliate Program

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HelloNote Features

Popular features found in Medical Practice Management
Appointment Management
Charting
Claims Management
EMR/EHR
E-Prescribing
HIPAA Compliant
Medical Billing
Patient Intake
Patient Portal
Patient Scheduling
Physician Scheduling
More features of HelloNote
Activity Dashboard
Alerts/Notifications
API
Assessment Management
Billing & Invoicing
Care Plan Management
Confirmations/Reminders
Customizable Reports
Electronic Payments
Exercise Library
For Physical Therapy
For Speech Therapists
Goal Setting/Tracking
Insurance Eligibility Verification
Insurance Management
Inventory Management
Invoice Management
Multi-Location
Multi-Physician
Patient Records Management
Practice Management
Progress Notes
Progress Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
SOAP notes
Telemedicine
Third-Party Integrations
Treatment Planning

HelloNote User Reviews

Overall Rating

4.8

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.8

Michael C.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed August 2018

I worked with team on the planning for a customized roll out of HelloNote and he was great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team was able to come up with a plan to build a customized product that integrated with other systems that my client used. They were able to meet all of my client needs and were extremely professional and helpful along the way.

Cons:

I really like all features of this software, in particular the customization. Really no negatives.

Marie Carmel D.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

HELLONOTE is the BEST Software among many I used in the past decade.

My experience with Hellonote had been wonderful. The customer service staff is the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an OTR, it was time consuming to research for months for a good documentation software for my rehab company. I was introduced to HELLONOTE by another OTR after I reported to her my experience with the software I had just signed up with. What I like the most about HELLONOTE, is the customer service and staff knowledge about specific inquiries. The staff members are prompt to reply to your questions. The staff members don't make you feel like you are bothering them, they are always pleasant via " help" on the screen, phone and/or email to answer to your questions. HELLONOTE is the best software I have ever used in the rehab industry. HELLONOTE was created by skilled therapists who are knowledgeable about the latest UPDATES for good documentation and prevent insurance denials. It is a very easy software to use. The step by step video trainings make learning the system so easy. It is all inclusive with the latest CMS and other regulations for documentation and billing system compliance. HelloNote also includes other wonderful features that decrease stress and increase time management, among these features the autosave, data population/carry over, outgoing eFax, to send POC to MD or request referral and create your own template notes. Don't forget about the system updates which allows a customer to send feedback and comment to the HELLONOTE support team periodically for updates. It is very AFFORDABLE!

Cons:

It is very minor what I don't like about the system. I hope in the future once you enter your time in the patient's Schedule EVENT for a visit, it will carry over to the note page. At this time, you must manually re enter the date and time on the note page. The billing set up with other intermediaries can be improved besides that, HELLONOTE TEAM is very supportive to its customers.

Reasons for choosing HelloNote

I think, HELLONOTE is the best software product on the market for occupational, physical and speech therapy documentation and billing.

Reasons for switching to HelloNote

At the beginning, the sale customer service staff was great and patience. Once, I signed up with them, there was not anyone available to answer to my questions in the support team department. All I can say, I had a very unpleasant experience with the WebPT customer service team after purchased.

Alescia F.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2023

Start up system that has potential but not recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

cost is inexpensive compared to most, ability to create templates based on documentation needs.

Cons:

At the time we were using HN, the customer service department was small and mostly comprised of one person - I believe he was the [sensitive content hidden]. HN lacked the reporting and business capabilities we needed, clinicians would often lose their work due to glitches in the system. We decided to switch EMR companies and still, 2 years later, HN does not have a way to migrate our company's data to close our account. They tell us to manually download every note, every file, every financial needed but it still doesn't capture the entirety of our data once we do that so we continue to pay a fee monthly in order to access our data in case of an audit, etc. There is potential within their system but until they fix the issue of data migration, I cannot recommend Hello Note.

Reasons for choosing HelloNote

cost

Lina S.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Switching To HelloNote Made Our Practice Successful and Efficient

Our overall experience has been amazing, from inception to current. New therapists that join our team always praise the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To start, HelloNote is the most friendliest EMR company I have seen. They imported all my patient demographics without any hassle (and no fees), then we had a live training so the software was set up for us to use from Day 1. Also, the system is very user-friendly and easy to learn along the way. Any questions, the support team is very helpful regardless of when we reach out. I also love that the team is always open to new ideas! Working with HelloNote truly made our practice more efficient and successful. Can't thank them enough!

Cons:

I can't think of any negatives. Any questions or concerns I have get resolved very fast! If there was ever a concern, Hellonote is open to adding new features.

Reasons for choosing HelloNote

HelloNote is the most cost-effective and was very intuitive to learn. The support team is great, offering live support, email support, and phone. The system saves our therapists on documentation time and saves our staff time on administrative tasks.

Reasons for switching to HelloNote

Our prior software was very expensive, not user friendly, and had constant issues with very unresponsive customer service.

Erin G.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 12 months

Review source

Reviewed August 2020

Only Great Experiences with HelloNote EMR software

I am a new physical therapy practice owner- have used many types of EMR software in my career but never needed to be the end user as well as administrator for any such software! [SENSITIVE CONTENT HIDDEN] and his team have been highly responsive to all my questions, concerns during the onboarding process continuing to today nearly one year as a user. The HelloNote team are prompt and efficient in helping their customers solve any issues thoroughly and quickly. The actual personal contact via email and phone offered by the HelloNote team is very much a rarity these days. I really appreciate being able to reach out and either speak to a real human or receive a fast email response to any of my questions, concerns. Without question, the customer service at HelloNote is outstanding- which makes their product even more valuable to me as a business owner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The HelloNote team recently upgraded and finetuned their note templates- very streamlined, easy to use with intuitive functions and features. I also like that it integrates my medical record documentation, billing and patient tracking software in one place for greater efficiency.

Cons:

To my knowledge, there is no current way to attach a document/attachment download directly into a specific note rather than saving to the general document download area. That would be an excellent upgrade to current capabilities.

Reasons for choosing HelloNote

Three main reasons: 1)highly responsive customer service; 2)basic yet thorough all-in-one system for my physical therapy practice; 3)competitive pricing

Edgar U.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2023

Great EMR system!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent documentation software. Easy to use. Lots of good support, I was assigned a mentor to help me get the hang of it. Good tutorials on their website as well. Best for small businesses as they are reasonably priced.

Cons:

I can't really think of anything that can be improved.

Megan M.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

HelloNote for mobile physical therapy group

Overall we have really liked using HelloNote for our EMR. Other than occasional glitches, it is easy to use and allows us to organize our documents well and integrate with our fax to communicate plan of care findings with physicians.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact that the software has the ability to integrate billing, fax, email and text appointment reminders along with EMR templates and capabilities.

Cons:

Sometimes it can be glitchy with saving information and losing information between sessions.

Reasons for choosing HelloNote

Overall better value and had templates to satisfy Medicare requirements.

Marawan A.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed June 2020

Excellent EMR Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The EMR system is fairly easy, From scheduling your appointments, running statistical reports to finalizing Patient’s notes and documents! You have everything you need in a compact compliant And Reliable software.

Cons:

It doesn’t have appointments Reminders For upcoming visits.

Reasons for choosing HelloNote

It has Easy to use features and very Reliable.

Sam W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Best decision

Amazing software! Great customer service. Couldn't be happier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Ease of use. HelloNote provides amazing reports for everything we need. They always work with us if there's any way to make our experience better.

Cons:

I can't really think of any cons...I'm extremely satisfied with Hellonote.

Karri B.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2023

Physical Therapist/Owner