ICANotes 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ICANotes

4.1

(130)

FrontRunner 2026

Pricing

Starting at $35.00 per month

About ICANotes

ICANotes offers a comprehensive behavioral health electronic medical records (EMR) software designed for midsize to large behavioral health clinics, mental health clinicians, including psychiatrists, nurse practitioners, therapists, social workers, and more. The cloud-based EMR software is designed to help medical practitioners streamline documentation processes and enhance clinical efficiency. It provides users with button-driven narrative charting capabilities, which enable clinicians to create documentation.

ICANotes stands out as a trusted behavioral health EMR software, used and relied upon by clinicians nationwide. By simplifying documentation tasks, providing clinical content, and offering intuitive features, ICANotes enables mental health professionals to focus more on patient care and less on administrative burdens. The software's innovative design, customizable note templates, and integrated practice management system empower clinicians to deliver optimal care, improve productivity, and enhance patient outcomes. The solution can also be customized to meet individual practice needs. The self-coding feature automatically determines the highest reimbursable E/M service code...

ICANotes Screenshots

ICANotes Pricing and Plans

Starting price: $35.00 per month

Free Trial

Free Version

Full-Time Prescribing Clinician

$213.00

per user, per month

Plan includes:

Billing
Charting- Psychiatry
Document Management
Group Therapy
Integrations
Messaging
ONC-ATCB Certification
Patient Portal
Practice Management- Appointment Reminders
Scheduling

Full-Time Non-Prescribing Clinician

$75.00

per user, per month

Plan includes:

Billing
Charting-Therapy
Document Management
Group Therapy
Integrations
Messaging
ONC-ATCB Certification
Patient Portal
Practice Management- Appointment Reminders
Scheduling

Part-Time Prescribing Clinician

$138.00

per user, per month

Plan includes:

Billing
Charting- Psychiatry
e-Prescribing
Document Management
Group Therapy
Integrations
Messaging
ONC-ATCB Certification
Patient Portal
Practice Management- Appointment Reminders

Part-Time Non-Prescribing Clinician

$45.00

per user, per month

Plan includes:

Billing
Charting-Therapy
Document Management
Group Therapy
Integrations
Messaging
ONC-ATCB Certification
Patient Portal
Practice Management- Appointment Reminders
Scheduling

Part-Time Notes Only Plan (Non-Prescriber Only)

$35.00

per user, per month

Plan includes:

Charting-Therapy
Charting-Case Management
Charting-Psychiatric Rehabilitation (PRP)

Full-Time Notes Only

$55.00

per user, per month

Plan includes:

Charting-Therapy
Charting-Case Management
Charting-Psychiatric Rehabilitation (PRP)

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ICANotes Features

Popular features found in Mental Health
Charting
Claims Management
Confirmations/Reminders
Document Management
E-Prescribing
HIPAA Compliant
Initial Assessments
Medical Billing
Patient Portal
Secure Messaging
More features of ICANotes
Access Controls/Permissions
Activity Dashboard
Appointment Management
Appointment Scheduling
Billing & Invoicing
Calendar Management
Care Plan Management
Case Notes
Claims Scrubbing
Clinic Interoperability
Coding Assistance
Compliance Tracking
Customizable Forms
Customizable Reports
Customizable Templates
Decision Support
Drug Reference Database
Electronic Payments
Electronic Signature
EMR/EHR
For Group Therapy
For Mental/Behavioral Health
Forms Management
For Psychiatrists
For Substance Abuse Therapy
Historical Reporting
In-Patient Management
Insurance Eligibility Verification
Invoice Management
Lab Integration
Live Chat
Medication Alerts/Warnings
Medication Management
Multi-Location
ONC-ATCB Certified
Outcome Assessment Tools
Patient Communications
Patient Records Management
Practice Management
Prescription Management
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Scheduling
Search/Filter
Self Service Portal
Telemedicine
Teletherapy
Template Management
Therapy Notes
Third-Party Integrations
Treatment Planning
Workflow Management

ICANotes Integrations

AdvancedMD for Mental Health

Waystar

AdvancedMD EHR

ICANotes User Reviews

Overall Rating

4.1

Ratings Breakdown

55%

21%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.3

Functionality

4.0

Rafael R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Software for Mental Health Professionals

I have not encountered business issues with ICANotes. They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has highly impressive features such as creating mental health forms such as screening questionnaires, creating treatment plans with measurable objectives, and very thorough mental health assessments. The case notes are very easy to create and include a comprehensive mental health status examination. Also, you can link your treatment plan to your case notes so that you can address the progress made in treatment when writing a case note. It has a comprehensive list of all psychotropic medications.

Cons:

It is easy to integrate into your practice because it has all the necessary features for mental health providers, for example, CPT codes, assessment forms, consents, a fully integrated calendar with automatic reminders for the patients, and more importantly the capability to connect with a clearinghouse to submit electronic billing. It also has a patient portal. Very functional and extraordinarily helpful to create clinical notes. It has a telehealth platform too.

Reasons for choosing ICANotes

ICANotes is affordable, they provide excellent training and their software is very comprehensive.

Reasons for switching to ICANotes

I need a software that can give me the ability to write thorough clinical notes that comply with the standards of Medicare, Medicaid, and most provide insurance companies.

Shakeeb H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Easy to use solution

Overall, the ICANotes EHR platform is excellent. It's simple to document patient information, send out digital prescriptions, and verify the patients' medication pickups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with PMP makes life easy for confirming controlled substances with the various states. Overall, an easy-to-use EHR system.

Cons:

The patient-facing portal requires improvement - its appearance is somewhat outdated, and it lacks mobile responsiveness. Also, it lacks any private practice customization (adding a logo or text)

Reasons for choosing ICANotes

The charting and documenation was better with ICANOtes

Kara H.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

It's the best. I've bought several. This one wins!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The willingness to make changes that help us. We need a Domestic Violence category. Their respomse: "we will work on it. " Accommodating!

Cons:

We love everything. No criticisms. They answer quickly when we need their help. Chat is available most of the time during days.

Shahla G.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

STAY AWAY FROM ICANOTE AND SAVE YOURSELF A HEADACHE

very unsatified, wish had never signed up; complicated billing process, poor connection to clearninghouse, logging off every 10- 15 minutes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The only thing I like about it is that is geared toward mental health; you can create templates that help note writing easy

Cons:

a lot: billing is too complicated; the connection with clearninghouse is very poor; the denials or non-payments do not get transferred into patients account. Every time youi file a request, someone from overseas calls you and saying how sorry they are without any follow ups. It logs off every 10 minutes ... I can go on and on

Chris D.

Verified reviewer

Mental Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

The easy way to create a note

Very positive. The staff are always willing to assist with any issues. The way the system is set up to add measurable goals is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of creating a note and the ability to type in information like a Word document. The way they have the billing system set up is great.

Cons:

The inability to change or add information to the report system. The reports are very generic and do not always fit our needs.

Reasons for switching to ICANotes

The cost of Advance MD kept rising, and the support falling.

Jean-Claude T.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Overall, a great EMR

Overall, I think that ICanotes is a great EMR compared to the other EMR I've used in the field of addictions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most is how thorough it is in covering areas needed in working with the SUD applications.

Cons:

What I like the least is having to go back in the "problems" section and having to re-select a problem to be able to go into the goals and interventions.

Reasons for switching to ICANotes

ICanotes is much more through and user friendly.

Charles M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Prescription service is poor and cumbersome

Not good. Ever since the “upgrade “ to Plus, the prescription service is a headache , such that on several occasions, the patients medications have not been listed because they have been automatically “discontinued “ leading to , at least on two occasions, medication errors. On one occasion, I was told to call the prescription service myself. Further, Inovalon support is there, but sometimes I just get lip service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Access to customer service is very good and when navigating ICANOtes + , very helpful. They spent a good amount of time and followed up on things.

Cons:

It’s incredibly costly and the prescription service is not well integrated . The portal service was cumbersome. The calendar service has “accept “ and “decline” almost touching each other so a patient accidentally pushed decline. He showed me.

Reasons for choosing ICANotes

Customer service seemed to be better but now not so sure

Megan P.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

ICANotes has been amazing!

So far, I have had an amazing experiencing with ICANotes and am very happy with the choice that we made to start using this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ICANotes gives me the ability to make changes, adjustments, and to add things to be able to meet my specific needs as a clinician. I am very satisfied with ICANotes. Customer Service is also amazing and to have so many trainings available is also amazing!

Cons:

The treatment plan set up has been kind of confusing to me but with the trainings, I believe that I can learn it.

Reasons for choosing ICANotes

I am able to do more with ICAN, it is more affordable, and has more features.

Vicki L.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 2 years

Review source

Reviewed June 2025

Office Manager

I can't wait until everything is up to par with Icanotes Plus so I can use this again! We miss using Icanotes and can't wait to join back!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Icanotes Classic was very simple to use, great workflow. The teams are excellent if you have troubles and superior customer service!

Cons:

Icanotes Classic's overall speed was the only reason we had to leave and we absolutely hated to do this, but time is money and a solo practice cannot afford to lose time

Reasons for switching to ICANotes

they were not ready for electronic health records and we needed to be to comply

Melissa B.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Very happy with ICANotes for small private practice!

Overall, very happy with ICANotes and I prefer it to the previous EHR systems I have used. The buttons make it so much easier for me to complete the documentation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ICANotes platform has streamlined and cut down on the amount of time it takes for me to write progress notes substantially.

Cons:

The platform often takes a long time to log in and be responsive to clicks. User interface is somewhat dated and not always the most intuitive to use.

Reasons for switching to ICANotes

The previous agency closed, but I was not happy with the EHR functionality for mental health

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