IDEXX Neo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IDEXX Neo

4.2

(117)

Pricing

Starting at $290.00 per month

About IDEXX Neo

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.

IDEXX Neo Screenshots

IDEXX Neo Pricing and Plans

Starting price: $290.00 per month

Free Trial

Free Version

Base price

$290.00

flat rate, per month

Plan includes:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily

Setup and training

$2,375.00

flat rate, per month

Plan includes:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily

Data conversion

$590.00

flat rate, one time

Plan includes:

100% Charge Capture and Faster Checkout
Access From Any Device
All Neo Features
Anytime
Anywhere
Automatic Software Upgrades and Data Backup
Built-in Payment Processing Contactless Payment
Email
First Three (3) Users
Intuitive User Interface and Accessible in-Application Training to Get up and Running Quickly and Easily

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IDEXX Neo Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of IDEXX Neo
Access Controls/Permissions
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Billing & Invoicing
Calendar Management
Charting
Client Management
Coding Assistance
Confirmations/Reminders
Credit Card Processing
Customer Database
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Payments
Email Reminders
Historical Reporting
Imaging and X-rays
Inventory Management
Invoice Management
Live Chat
Mobile Access
Multi-Location
No-Show Tracking
Patient Records Management
Payment Processing
Prescription Processing
Real-Time Reporting
Reminders
Reporting & Statistics
SMS Messaging
Task Scheduling
Template Management
Third-Party Integrations
Workflow Management

IDEXX Neo Integrations

CardConnect

Deputy

Vetstoria

IDEXX Neo User Reviews

Overall Rating

4.2

Ratings Breakdown

49%

36%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

3.9

Tanner M.

Verified reviewer

Veterinary

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Neo has helped streamline multi-location veterinary practice

Neo keeps coming out with improvements and taking feedback from users to make it better. Neo has made our clinics more efficient and puts all our information in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business.

Cons:

Prescribing medications can be tedious at times, but once prescribed, medications are easy to track.

Reasons for switching to IDEXX Neo

Multi-clinics was challenging with a server product so we changed to cloud-based system.

Vendor Response

Hi Dr. Miller, thank you for your feedback and for wholeheartedly recommending Neo to other multi-location veterinary practices! Great to hear that the frequent updates are making your clinics more efficient--please keep the suggestions coming!

Replied November 2021

Deborah P.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Neo engineers are always listening to us

Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software gurus listen to the user's needs and are constantly updating features to improve and add functions

Cons:

Newer product and they are still working to make it a perfect product

Reasons for choosing IDEXX Neo

Cloud based system they were actively improving to be better then cornerstone

Reasons for switching to IDEXX Neo

It was not cloud based, they wanted a transfer fee, update fee, when I bought the clinic - so, I spent that money on a new cloud based system.

Vendor Response

Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others!

Replied November 2021

Noah L.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

High expectations...poor delivery

Previously 3

The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 3

Pros:

cloud based system affordable comparitively

Cons:

poor estimate capabilities updates interfere with current processes, forms, etc. multiple windows to click through (lost time/efficiency) weak customer service (always say they are considering updating "whatever issue you have"

Reasons for choosing IDEXX Neo

contract negotiations and good sales team

Reasons for switching to IDEXX Neo

Hoping to increase efficiency and remedy issues with previous software.

Jeff W.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Using Neo in small solo practice since Jan. 1, 2018

We have a very small, 1 doctor practice. I was somewhat concerned about going to a cloud based system, but that has been a non factor. We are still not using NEO to it's maximum capacity, but that is our fault not the software's. There was a $50 a month increase in the monthly fee at the start of 2020 that didn't thrill me, but overall our experience has been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Initially our favorite thing about Neo was how it facilitated electronic medical record keeping and electronic communication with clients via email and SMS. Over time the things that haven't liked (reporting, inventory management, etc) has gotten much better. The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better. We certainly also appreciate the ability to run NEO on very inexpensive hardware.

Cons:

As I noted above, our original "cons" have gotten much better over the 2 years we have been using NEO. Getting reports from past years is still a little wonky, and there is no quick easy way to look up which patient received a certain treatment recently, ie a "who-got" feature. NEO also lumps services (labwork, vaccines, office calls, etc) together with inventory items such as pharmaceuticals and preventives into one big category called "Products". I'd like to see them split apart.

Reasons for switching to IDEXX Neo

We were using a very outdated version of Avimark. Upgrading the software would have required a complete and very expensive hardware upgrade as well, so we decided to go to a cloud based system.

Vendor Response

HI Jeff, thanks for your feedback on Neo and for recommending it to others. Input from users like yourself fueled over 60 updates last year, and we have even more planned for 2020, including reporting and inventory. We'd really like to help you take more advantage of what Neo can do for your practice, like helping you drive compliance by texting. Please let us know where we can help!

Replied January 2020

Jupiter P.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

LVT from Michigan

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly and always being updated.

Cons:

Definitely not as advanced as Cornerstone as far as tracking information inventory, patient, and client wise. However, one day it may get there.

Reasons for switching to IDEXX Neo

Tired of a slow software that would often freeze up and was not user friendly.

Vendor Response

Hi Jupiter, thanks for recommending Neo, glad its brilliant simplicity and regular updates are so helpful for you and your team!

Replied July 2021

John D.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Optimistic when I purchased it but disappointed in development

I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.

Cons:

There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing.

Reasons for choosing IDEXX Neo

Pricing, ease of use, and the promise of improvement of the product.

Reasons for switching to IDEXX Neo

I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use.

Vendor Response

Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.

Replied September 2021

Amanda V.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Neo was the change we needed during this pandemic time

Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning. I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed.

Cons:

The analytics that we had in cornerstone from a management standpoint were much better.

Reasons for switching to IDEXX Neo

Our partner did not have cornerstone and was using software from the 90’s the decision was to switch both clinics over to neo

Vendor Response

Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal!

Replied November 2021

Cyndi W.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Excellent, adaptable & easy to use

Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

Cons:

Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

Reasons for choosing IDEXX Neo

Price, functionality, subscription-based (continuous free upgrades)

Reasons for switching to IDEXX Neo

I was tired of waiting for the promised updates, and furthermore didn't wish to invest several thousand to keep the software functional. Also wanted a cloud-based platform for ease of use (no longer had to drive to the clinic to retrieve info or perform call-back, appointment reminder calls, etc.)

Vendor Response

Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!

Replied January 2021

Kalah T.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Reviewed December 2022

Perfect for a small or slower practice

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests.

Cons:

Need more ability to customize procedure templates and appt reminders (by appt type)

Reasons for choosing IDEXX Neo

Price, ease of use

Reasons for switching to IDEXX Neo

Avimark was used for 20 years and was full of useless codes and information

Tammy G.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Reviewed January 2023

Very Easy to Use

Wonderful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard.

Cons:

Just that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software.

Reasons for choosing IDEXX Neo

We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software.

Reasons for switching to IDEXX Neo

We needed a newer software

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