Klara 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Klara

4.6

(211)

Pricing

Pricing available upon request

About Klara

Klara is a patient communication solution designed for healthcare practices. It helps businesses centralize various communication channels and automate administrative workflows to help practices focus on patient care. The platform caters to a range of medical specialties, enabling teams to provide a better patient experience through improved communication and streamlined tasks.

Klara offers multi-channel patient communication, allowing patients to reach the practice via text, web chat, call-to-text, and voicemail transcriptions. It allows operators to automate administrative tasks such as appointment reminders, no-show engagement, digital intake, and post-visit follow-ups, reducing manual work for the practice. To enhance provider collaboration, Klara includes features, such as workflow assignment, internal notes and mentions, shared inboxes, and AI-powered routing.

Additionally, Klara provides telemedicine capabilities with virtual waiting rooms and video visits, enabling remote patient consultations. The system also supports HIPAA-compliant secure messaging, allowing practices to communicate with patients in an encrypted manner while providing a way for patients to reach out.

Klara Screenshots

Klara Pricing and Plans

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Klara Features

Popular features found in Patient Engagement
Appointment Scheduling
Care Plan Management
Confirmations/Reminders
Electronic Payments
HIPAA Compliant
Mobile Access
Patient Education
Patient Portal
Patient Questionnaires
Patient Records Management
Reporting & Statistics
Surveys & Feedback
More features of Klara
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Automated Responses
Automated Scheduling
Availability Indicator
Availability Management
Booking Management
Broadcast Messaging
Calendar Management
Calendar Sync
Chat/Messaging
Client Database
Communication Management
Contact Database
Customizable Forms
Electronic Signature
Email Reminders
EMR/EHR
File Sharing
Messaging
Mobile Alerts
Multi-Channel Communication
Multi-Location
Multi-Provider Practice
One-to-One Messaging
Online Booking
Online Scheduling
Patient Communications
Patient Engagement
Patient Intake
Patient Scheduling
Reminders
Rescheduling
Scheduling
Secure Messaging
SMS Messaging
SMS Reminders
Telemedicine
Third-Party Integrations
Two-Way Audio & Video
Two-Way Communication
Video Conferencing
Virtual Meetings
Virtual Waiting Room
Workflow Management

Klara Integrations

ModMed

Integration rated 4.7 from 14 reviews

Nextech EHR & PM

Intergy

Veradigm Practice Management

Veradigm EHR

athenaOne

See all 7 integrations

Klara User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

19%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.5

Functionality

4.6

Barry R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2023

Can't live without Klara

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.

Cons:

I like everything about Klara and wouldn't give it up.

Michelle A.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Jervey Eye Group Klara

My experience with Klara has been a very positive one that has improved our workflow, confirmations, cancellations, reschedules and overall patient communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has decreased our out going call volume tremendously. It is fast and easy. Patients that have adopted it have liked being able to communicate quickly without sitting on hold on the phone.

Cons:

Reporting functionality not as robust as I would like it to be but I know it is being worked on

Reasons for switching to Klara

Klara is part of our EMR and because it is integrated with the schedules. The texting was needed

Vendor Response

We appreciate your feedback, Michelle. Thank you!

Replied March 2025

Abbey B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Klara is amazing

Its been great. We use it for everything in our office. So easy to upload and use your own templates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have.

Cons:

Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up.

Vendor Response

We value your feedback, Abbey! Thank you for choosing to share your experience.

Replied January 2026

Nisa P.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Klara not the best, not the worst.

On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments.

Cons:

There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates.

Reasons for choosing Klara

The other products did not integrate with out electronic health records system.

Vendor Response

Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention.

Replied May 2025

Edward L.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Top of It's Class

I would rate this a 4.7 if I could. This is the third product I have used and I think it is the most user friendly. Have not felt the need to look at any other products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to cut and paste the message into a patient's chart easily. Also easy to customize responses if on vacation.

Cons:

Frequently receive error messages that a response cannot be sent to a number. Not sure if it is specific to a carrier. Also, despite the message, sometimes the families receive the response. Also a little pricey. But, I guess you get what you pay for.

Reasons for choosing Klara

Much easier to use and adapt to my EMR. Tech Support is much, much better.

Reasons for switching to Klara

I found the interface and functionality of Klara more to my liking.

Vendor Response

We appreciate you taking the time to leave us a review, Dr. Edward. Thank you for sharing your thoughts!

Replied March 2025

Elizabeth D.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Klara is a product that creates efficiencies in all areas of a practice!

Klara has created numerous efficiencies within our clinic. It is truly a multifaceted product. The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients. The voicemail transcription capability eliminates the time spent "pulling voicemails" off a phone, trying to hear what phone number they left for us to call back, and allows staff to quickly determine what a patient is asking for. We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara. We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number. We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process. All necessary paperwork is sent prior to the patient being seen and upon completion is automatically dropped in the correct category within the patient's chart. These are just a FEW of the efficiencies we've gained with this product and there are still additional areas that we can build out to continue this process (all part of the same product without paying for "additional capabilities").

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails!

Cons:

The AI learning part of Klara will sometimes incorrectly assign messages to the wrong person but that's definitely something that improves over time.

Reasons for switching to Klara

With Klara we were able to consolidate into one product while gaining additional functionality. There was an added bonus that this product directly integrated with our EMR.

Vendor Response

We value your feedback, Elizabeth. Thank you for taking the time to leave us a review.

Replied March 2025

Alexis W.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Klara's an asset!

I really enjoy Klara. I think it has been an asset to our practice. I like being able to send and receive attachments, have patients do their intake forms online, etc. There are some small things that could be changed but I feel over time it will be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Klara typically is fast & efficient. I love the self-scheduling feature and the broadcast feature.

Cons:

I would like to be able to "delete" certain patients out of broadcasts if the message doesn't apply to them. There are also a lot of occurrences of pts who will reply 1, 2 or 3 to their confirmation texts and Klara doesn't register it so we have to handle it manually. That is a little inefficient. I also wish we could block certain patients from scheduling if they require longer appt times or have frequent no shows and are same-day only.

Reasons for switching to Klara

Our old EHR assistant wasn't as integral to daily processes as Klara

Vendor Response

Your review is appreciated, Alexis. Thank you for sharing, it helps us improve.

Replied March 2025

Tami F.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Pain Clinic loves Klara!

Our clinic loves this product and how it helps speed up patient care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having immediate contact with patients helps in reducing delays in care. It is also extremely helpful to our patients who work as it is easier to text us than have to sit on the phone.

Cons:

That the "unread" messages from the patients go back into our inbox.

Reasons for switching to Klara

Phreesia was costly and didn't have the broadcasting availabilities at the time.

Vendor Response

We appreciate you sharing your experience, Tami. Thank you!

Replied March 2025

VICKI R.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

TAREEN DERM EMPLOYEE

PRETTY GOOD, IT'S ALL A LEARNING CURVE. SOMETIMES IT IS CONFUSING.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HOW EASY IT IS FOR PATIENTS AND EMPLOYEES TO USE!

Cons:

SOMETIMES KLARA WOULD TEXT PEOPLE TO MANY TIMES, AND IT IS HARD TO TELL IF THE PT IS USING IT

Reasons for switching to Klara

IT IS NOT VERY EASY TO USE, AND GLITCHES, IT HAS PASSWORD'S PATIENTS ALWAY'S HATE AND FORGET

Vendor Response

Thank you for your review, Vicki. We are always looking to improve our product experience and your feedback is helpful.

Replied March 2025

Florence D.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Klara review

Overall I am happy with Klara. It is easy to use and very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to communicate with pts quickly and at my convenience.

Cons:

Recalls - I wish it was a little more comprehensive.

Reasons for choosing Klara

I liked the texting for communication and ease of adding a task with the conversation to the chart. Both allowed pt to answer questions and fill out forms.

Reasons for switching to Klara

Klara had better features overall. Love the texting with the pt and that we can just add to their chart for completion.

Vendor Response

We appreciate your feedback, Florence. Thank you!

Replied March 2025

Showing 1 - 10 of 211 Reviews

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