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NextGen Office vs PatientNow

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Updated March 19, 2026

NextGen Office vs PatientNow: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
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Pricing available upon request

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Free Version
Screenshots
and Demo
Product Screenshot
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Top Rated
  Features
HIPAA Compliant
4.56
Document Management
4.56
Payment Processing
4.50
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Records Management
4.70
E-Prescribing
4.53
HIPAA Compliant
4.50
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Integrations
InstaMed
InstaMed
Doctible
Doctible
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Clover
Clover
Swell
Swell
Grade.us
Grade.us
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Pros / Cons
  • NextGen was one of the top of the line EHR when it came to converting from paper charts to EMR in our practice back in 2015.
  • We often find faxes delayed, but NGO support fails to provide any meaningful update during the questionable period.
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  • How well the integration works with credit card processing and how supportive and knowledgable the customer care team is when I call.
  • Terrible customer support, outdated interface, no customizable booking page to maintain the integrity of my business esthetic, $1000 to set up, monthly fees for not using “their” credit card processing, glitches with the Rxphoto app-
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Ease-of-Use
Highest performing feature
in the comparison
3.9/ 5
3.8/ 5
Value for Money
3.7/ 5
3.7/ 5
Customer Support
4/ 5
4/ 5
Functionality
Highest performing feature
in the comparison
3.9/ 5
3.8/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2024
Advisor
  Recommendations
72 Recommendations
105 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad