Optosys 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Optosys

4.6

(14)

Pricing

Pricing available upon request

About Optosys

Optosys – Designed for Eye Care Professionals Who Want More Time for Patients, Less Time on Admin
Optosys is a powerful practice-management solution built for Canadian optometry clinics, supporting optometrists, opticians, managers, and the entire clinical team. Whether you run an independent practice or oversee multiple clinics under one ownership, Optosys simplifies operations and reduces manual effort by eliminating time-consuming tasks, creating a smoother patient experience.

This all-in-one platform was created by industry professionals who understand the realities of eye-care clinics. It centralizes appointment scheduling, electronic medical records (EMR), inventory, billing, communication tools, and more in a single, intuitive system that saves time and improves accuracy.

Who Uses Optosys?
-Independent optometrists and opticians who want to spend less time on paperwork and more time with patients
-Clinic managers looking to streamline workflows and improve team collaboration
-Multi-location clinic owners who need centralized control with localized flexibility
-Eye care professionals who want a modern, secure, and scalable solution without needing IT staff
If you're tired o...

f juggling disconnected tools—or still relying on paper charts and phone follow-ups—Optosys was built for you. What Makes Optosys Unique? Optosys offers an integrated ecosystem of modules tailored to optical clinics: -Optosys Booking lets patients book appointments online at any time and view real-time availability. No more phone tag or back-and-forth. -Optosys Recall automates follow-ups, keeping your calendar full. -Optosys Patient Portal gives patients a secure space to access their eyecare info, prescriptions, and appointments. -Order & Catalogue lets you place product orders directly with participating suppliers. -Optosys Form delivers fully integrated, secure patient forms. -Optosys Access puts your calendar in your pocket so you can manage appointments wherever you are. Optosys provides a secure, structured platform to record and retrieve clinical notes, prescriptions, and patient histories. Because the approach is fully digital and paperless, it accelerates processes and reduces the risk of human error, all while keeping you compliant with Canadian healthcare and privacy standards. How Optosys Makes Your Work Easier -Less time scheduling, more time caring: Online booking, automated reminders, and a fully customizable calendar reduce back-and-forth and no-shows. -Simplified billing: Whether you’re invoicing patients or submitting claims through Telus Health, Optosys makes it fast and easy—no duplicate entry. -Security and compliance first: Hosted on Canadian servers, Optosys uses encryption, access controls, and automatic backups to keep clinic and patient data safe. -Business intelligence tools: Get real-time reports on appointments, revenues, and inventory so you can make informed decisions. -Built for your specialty: From optometry-specific EMR templates to inventory tracking for frames and lenses, every detail is tailored for your field. -Modular and scalable: Choose the modules you need now and scale as you grow—Optosys adapts to solo clinics or multi-location clinics. Support From People Who Speak Your Language Switching software can feel overwhelming. You need to learn how it works, but more importantly, you need to ensure it adapts to your clinic’s routines and goals. That’s why Optosys pairs you with a dedicated onboarding specialist who takes the time to understand your practice operates. Our bilingual Canadian support team helps shape the system around your workflow, not the other way around. We speak your language—in English, in French, and in the day-to-day rhythm of clinical life. You’ll also have access to: -A comprehensive knowledge base -Training videos and webinars -One-on-one support sessions -Regular feature updates based on user feedback

Optosys Screenshots

Optosys Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Optosys Features

Popular features found in Optometry
Appointment Management
Charting
Claims Management
E-Prescribing
HIPAA Compliant
Insurance Management
Recall Tracking
Reminders
Self Service Portal
SOAP notes
More features of Optosys
Activity Dashboard
Calendar Management
Client Management
Client Portal
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Email Reminders
Forms Management
For Optometrists
Inventory Management
Multi-Location
Patient Records Management
Records Management
Reporting & Statistics
Scheduling
SMS Messaging
Third-Party Integrations

Optosys User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

4.6

Customer support

4.4

Functionality

4.5

Marc H.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Excellent practice management software for Optometry

Optosys allows us to operate multiple clinic locations with ease. The support team are very responsive and many requested features have been added based on our feedback over the years. Our doctors love the versatile exam module as it can be highly customized. The performance reporting (KPI) gives us a great, real-time view of clinic performance. We could not operate as efficiently without Optosys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliable, comprehensive and well supported feature set. Supports day to day optometry and optical operations. Various modules cover every aspect of electronic medical records, appointment booking, retail sales, product ordering, reporting, and invoicing and provincial health medical billing, web patient intake forms. Features such as eOrdering and online appointment booking set us ahead of our competition for efficiency and patient convenience.

Cons:

No concerns - it does everything we require.

Reasons for choosing Optosys

Optosys has placed better thought into screen layout and functionality. User interface design as well as reliability is a priority. It makes it easy to on-board new staff as the interface is intuitive and buttons and functions are logically organized where you would expect to find them.

Karine B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Best EMR for optometrists

The best part was the in office training provided when we first converted. The second best part is how often they are updating and always striving to improve the software. They take your suggestions into consideration and your input matters.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exam and letter templates are all incredibly easy to customize to your individual preferences and this is what makes this software amazing. Being able to fully integrate both my practices was also very important. I now have access to all patient information regardless of my location. Patients can bounce back and forth seamlessly. The task feature is critical to our in office communications, along with making sure I don't forget to write or read a report!

Cons:

It was a bit of trial and error and learning as a team to decide where to put which notes. Lots of different places to put various notes and on paper it all went in the same box!

Reasons for choosing Optosys

When considering the software available on the market, it was clear that Optosys had improved and was continuing to improve. The ability to customize the templates was the selling point for me. I have been very happy with all the updates and improvements made since doing the switch 7 years ago. I also picked Optosys because of the in office training provided when doing the switch. This was an important option for me and was critical to successfully implementing the program.

Connie K.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

Optosys Review

Customer service is good and helpful. Slow to make much needed improvements to increase large clinic efficiencies. Expensive for what you get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Moderately user friendly system. Great customer service, always willing to help. Always willing to listen to ideas.

Cons:

Not as up to date as other software applications. Slow to take much needed action on some ideas. Behind on PHIA, SMS applications, more bugs than one would expect for age of software - lots of interim updates fixing these bugs, inventory - lack of understanding of large clinic procedures/needs. Example: Setting up QR scanners without a complete process to help with the full scope of inventory

Reasons for choosing Optosys

Met with Optosys last and they said "yes" to many of our needs. It was right around this time that Visual-Eyes made big changes to their software but we were unaware of the customizable options, and choose Optosys. A big part of the decision was also that we are an OSI member and the idea of having everything integrated made sense.

Reasons for switching to Optosys

Genie was no longer being supported. Couldn't extract data for marketing purposes.

Vendor Response

Thank you for your detailed feedback, we truly value your partnership and your input. Improvements and integrations can take time, since all requests are carefully analyzed and prioritized to ensure they are feasible, scalable and aligned with our evolving software. In the meantime, our regular webinars, training sessions and dedicated support are available to help users get the most out of Optosys and discover existing tools to help address your needs. Your feedback is essential to our ongoing development, and we appreciate your continued trust in Optosys. The Optosys Team

Replied October 2025

Skylar F.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Reviewed December 2022

Optosys2 Dec 2022 Review

Patient communication & KPI tracking are significantly better with Optosys2 vs Visual Eyes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online booking. Patient communication features.

Cons:

Inventory management is inefficient. The exam module could be more keyboard and less mouse friendly. The scheduler works great for single location groups. For multiple locations, it is cumbersome.

Reasons for choosing Optosys

n/a

Reasons for switching to Optosys

Online booking and multiple location management.

Patricia C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed December 2022

Why Aren't you using Optosys?

Extremely positive people to work with who understand our business needs and respond to requests quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AS much as it was difficult at the start to design the templates, the customizability of the platform makes it superior to other software systems.

Cons:

We have had some glitches with connectivity but Optosys is very responsive and gets us up and running quickly.

Reasons for choosing Optosys

It seemed to be more what we were looking for. Anyone who was using it seemed to be very happy with it.

Reasons for switching to Optosys

Needed a more efficient system.

Melissa B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Reviewed December 2022

Would Like to Discuss in more detail

Honestly my overall experience has been mixed. This software has the potential to be great, but there are a lot of things that need to change. Customer support is difficult to get a hold of. We work with [SENSITIVE CONTENT] to sort through a lot of our issues, and he is a dream. Working with anyone else is non-existent, or has been quite negative. Better training manuals and training in general is required.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like being able to direct bill and like the online catalogue system for frames, lenses and contact lenses.

Cons:

While the online booking system is nice to have, it goes down often. Working on changing pricing for contact lenses is quite difficult and time consuming. We have had too many occasions where the intake forms do not send to patients. Do not like labelling on reports. Do not like how reports do not include OHIP patients on them. I have also had several issues with billing. Forms need to be adjusted and created more easily. Also do not like how when you print a chart note it just prints what is on the screen (including all of the boxes) - this uses way too much ink and is unnecessary

Reasons for choosing Optosys

Appearance, direct billing and online catalog system

Reasons for switching to Optosys

I have used several different products in the past, mostly in the USA. I have worked with ifile and Acuitis in Canada. I opened a cold start practice and chose Optosys.

Joel R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Reviewed December 2022

Optosys for excellence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to bill most insurances, easy to order product and it continues to get better.

Cons:

An ability to integrate a fax system to fax referral directly from a patients file.

Reasons for choosing Optosys

Price point and capabilities

Reasons for switching to Optosys

Optosys offers a more modern design and integration with our practice.

Vendor Response

Thank you so much for taking the time to share your valuable feedback. We are happy that you're enjoying using our software. Looking forward to continuing working with you!

Replied December 2022

McKenzie V.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

AMAzing

It has its good days and bad days but over all the support team and ease of access is the greatest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THe schedule is the most impactful aspect of this program. ALTERNATIVELY the communication forum.

Cons:

I despise that i can accidentally book a patient for 12 am and not be able to access it from the main screens

Patrick S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Optometrist

Very happy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Game changer, increase efficiency and facilitate training for new staff

Cons:

No major weakness, but a normal learning curve for all the modules that is easy for someone familiar with Microsoft product

Rebecca H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Reviewed December 2022

Should have done it sooner!

It has been a great experience even though we did it from a distance (Re COVID)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having everything in one place and automated has made our lives so much easier!

Cons:

Putting Optosys all together in the beginning was a big learning curve. It did make us really learn the program though!

Reasons for switching to Optosys

We wanted something to be more user friendly.

Showing 1 - 10 of 14 Reviews

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Optosys 2026: Benefits, Features & Pricing

Overview

About Optosys

Optosys Screenshots

Optosys Pricing and Plans

Optosys Features

Optosys User Reviews

Other Top Recommended Optometry Software

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