Platinum system 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Platinum system

4.5

(177)

Pricing

Starting at $65.00 per month

About Platinum system

Platinum System is a Windows-based software that helps chiropractic medical practices streamline operations related to insurance billing, business performance tracking, payment processing and more on a centralized platform. It allows medical professionals to create custom notes, generate online forms with subjective questions and access x-rays or thermal scans, among other processes.

Platinum System enables front desk employees to create insurance aging reports, add multiple cases on a single file, generate color-coded ledgers and collect payments via credit cards. It lets medical practices handle patient routing, track missed appointments, send email or SMS blasts and generate personalized patient documents. Additionally, the built-in international chiropractic network allows medical professionals to collaborate on cases remotely.

Platinum System facilitates integration with several third-party solutions, such as Etactics, OpenEdge, ClearGage, and Review Wave. It is available on monthly subscriptions and support is extended via live chat, phone, video tutorials and email.

Platinum system Screenshots

Platinum system Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Starter

$65.00

flat rate, per month

Plan includes:

3 Providers
Front Desk Edition
Support
Unlimited Computers
Unlimited Software Updates
Unlimited Support Staff

Essentials

$185.00

flat rate, per month

Plan includes:

5 Providers
Digital Tools- Go
Front Desk Edition
Full PM and EHR Edition
Support
Unlimited Computers
Unlimited Software Updates
Unlimited Support Staff

Complete

$235.00

flat rate, per month

Plan includes:

5 Providers
Digital Tools- Go
Front Desk Edition
Full PM and EHR Edition
Gateway
PCI Bridge
Reach
Support
Unlimited Computers
Unlimited Software Updates

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Platinum system Features

Popular features found in Chiropractic
Appointment Management
Billing & Invoicing
Calendar Management
Charting
Claims Management
Confirmations/Reminders
Electronic Payments
Healthcare Compliance
HIPAA Compliant
Reporting & Statistics
SOAP notes
Third-Party Integrations
More features of Platinum system
Access Controls/Permissions
Alerts/Notifications
API
Credit Card Processing
Customizable Forms
Customizable Reports
Customizable Templates
Document Management
For Chiropractors
Forms Management
Patient Management
Patient Records Management
Recurring/Subscription Billing
Role-Based Permissions
SMS Messaging
Task Scheduling

Platinum system User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.5

Functionality

4.3

Tina W.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is extremely use to use and the customer service is remarkable they always fix the problem right away and they even call back to follow up to make sure things are running smoothly after the problem seems to be resolved. Highly recommend

Cons:

A little expensive but in the end it is worth it

John B.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Good for What it Does, File Imports are Painful

The good: platinum support team is great, nice automation. The bad: the file import is horrible and time consuming

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support is outstanding, always helpful, extremely knowledgeable, can often remotely access your computer with your permission to take care of the issue. Integrates with ReviewWave scheduling. There is a lot of neat features like developing "cases" for patients so you can keep track of # of visits, dollar amounts allotted to each visit, make x-ray images static on their chart for quick access. And you can make reminders that will pop-up an alert when certain things have been met, eg. re-exam at 12th visit, etc.

Cons:

SOAP notes can look canned if not personalized with templates. The file import process into the chart notes is PAINFUL and extremely time consuming. You can only import ONE file at a time, and you have to specify the file type before uploading. I have over 2,500 files to import and I'm estimating 60-70 hours of man time to import the files. If we could import more than one file at a time, this would be less than a 2 hour process. We have a TWAIN supported scanner, but Platinum cannot seem to get it to import directly into Platinum, so we have to manually upload the files, one by one.

Reasons for choosing Platinum system

Bad reviews from ChiroTouch users were a big factor

Paula B.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Platinum Support is Top Notch

Overall I'm very happy. I love the feature that allows us to send patient records to other doctors using the Platinum system. I also would like to have someone on the Platinum site throw out some great tips from fielded questions throughout the week. Something like "DID YOU KNOW...?"

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

I love the great support and many of the features.

Cons:

I do all the in office billing and find myself needing the most help in this department. It would be great if there were levels of tutorials to watch regarding all the ways to use the billing features.

Jessica D.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Platinum System keeps our office organized

I’ve been using Platinum System for nearly 15 years and I have no desire to ever switch. It is so easy to learn and use with many features. Any time we’ve had an issue or need to learn how to do something, Platinum’s customer support is able to help and they are all so kind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to use Platinum and how it keeps our office organized. I can have all of our patients’ information at my fingertips so that I am able to help our patients more efficiently.

Cons:

I feel that Platinum should offer more ways to go digital in office. Fillable forms would be a great addition.

Reasons for switching to Platinum system

It did not have the features at the time that we were looking for.

Vendor Response

Thank you for your review!

Replied April 2023

JENNIFER S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great for busy chiropractic office

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Platinum allows us to spend more time with our patients rather than doing paperwork. One of my favorite features is the fact that patients can check in with a pin or a card and the system will call them back to the next available room. It also works with other software systems so we can run credit cards and they will post directly to the patient's account. The auto posting module is great as well for posting insurance payments to patient's files. We've used it for almost 10 years now and I still learn something new that it will do every few months. We couldn't function without it!

Cons:

There are some occasional problems. The forms feature currently isn't working properly and it's hard to communicate to the support team as to what needs to be done. But overall, the software does what it's supposed to do.

Reasons for choosing Platinum system

Some of our colleagues were already using Platinum and were very happy with it.

Reasons for switching to Platinum system

Platinum does so much more! It automates so many parts of practice.

Vendor Response

Thank you for your review.

Replied July 2019

Jacob T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great system once you get the hang of it

The EHR and billing have been very organized and fairly simple to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you understand the controls, it is a very efficient and thorough EHR and billing software system for chiropractors.

Cons:

The learning curve is difficult for new employees. It took me 6 months of working with it before I felt fully comfortable. Coming from a Windows background, I did not find the controls intuitive. Caveat: we are not using the latest update of the system which drastically changes the menus and controls.

Reasons for choosing Platinum system

Experience using the system and great product support.

Reasons for switching to Platinum system

The software was laggy and relied entirely on an internet signal. Customer service and billing took place in clunky messaging systems.

Vendor Response

Thank you for your review Dr. Tucker.

Replied July 2019

Joseph R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Platinum system review

After 1 year of use, I did not see any clear advantages of Platinum over Eclipse (my previous software). I hired Platinum Billing service in February of 2019. The situation has gotten worse. I believe I have lost tens of thousands of dollars in revenue from switching over to Platinum. Truthfully, I wish I had never switched from Eclipse to Platinum.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has fully function electronic health record capabilities.

Cons:

It is not intuitive. There is a lot of memorization involved to navigate through the software. It is a challenge to generate reports without have a "map" to instruct you how to do so.

Reasons for choosing Platinum system

Because I made a very expensive mistake.

Reasons for switching to Platinum system

I was sold on the idea that Platinum is the latest and greatest. That my billing would become much simpler and that I would become more profitable. In fact, the opposite has proved to be true.

Vendor Response

Thank you for your review and feedback I know we are currently working with you to solve any issues and for training.

Replied August 2019

Sandra M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Still top of the line

We’ve been on the phone with Platinum a lot lately for slow systems. They have been very patient with us in finding a solution. And they always do a good job of finding a solution even if it means taking hours and getting the IT people involved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does next to everything, the reports are suburb, it functions from just 2 pages (not 52), it is customizable, it allows for stop managers on individual AND all patients. It functions well/is compatible with top of the line other leading companies like review groups, messaging, and clearing houses. Has great customer service.

Cons:

It can run slow at times, customer service is great, but some people know more than others.

Reasons for choosing Platinum system

Most people complained about ChiroTouch’s customer service. And the price of Platinum was very competitive.

Vendor Response

Thank you for your kind review.

Replied July 2019

Christopher B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Love it

Customer service is AWESOME!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about this software is that is shows everything all of one screen. It is easy to schedule people quickly. This software is definitely for high volume practices.

Cons:

I don't like the look of the schedule book as much. I especially don't like it when you have a 30 minute appointment that takes up more than one slot. It get broken up between the 15 minute increments and is not as easy to look at.

Reasons for choosing Platinum system

customer service, and ease of use, and the ease to catch on to the system for team members.

Reasons for switching to Platinum system

The ease of using Platinum

Vendor Response

Thank you for your review, we have some great new features coming out you will be sure to love.

Replied July 2019

Miranda R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

A leap well taken

Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices.

Cons:

The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.

Reasons for choosing Platinum system

Platinum truly is unmatched both product quality and customer service

Reasons for switching to Platinum system

ChiroTouch customer service was extremely difficult to reach and often unhelpful. ChiroTouch expense was not worth the product receives as many feature fell short of office and patient needs.

Vendor Response

Miranda, thank you for your review. You will see a new look coming from Platinum soon.

Replied February 2020

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