Prime Suite 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Prime Suite

3.8

(205)

Pricing

Pricing available upon request

About Prime Suite

Prime Suite is an ambulatory platform that provides healthcare organizations with clinical, financial, and administrative tools and services. The health record (EHR) and practice management (PM) system enables practices to choose between on-premise and hosted options. Users can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement.

Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition.

Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.

Prime Suite Screenshots

Prime Suite Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

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Prime Suite Features

Popular features found in Primary Care EHR
Medical Billing
Medication Management
Patient Engagement
Patient Records Management
Treatment Planning
More features of Prime Suite
Activity Dashboard
Alerts/Notifications
Analytics
API
Charting
Compliance Management
Customizable Templates
Document Management
Document Storage
Drug Reference Database
EDI
EMR/EHR
E-Prescribing
For Cardiologists
For Family Medicine
For Neurologists
For Obstetrics & Gynecology
For Orthopedics
For Pain Management
For Primary Care
For Urologists
Mobile Access
Patient Portal
Patient Scheduling
Physician Scheduling
Practice Management
Reminders
Reporting/Analytics
Task Management
Template Management
Templates

Prime Suite User Reviews

Overall Rating

3.8

Ratings Breakdown

40%

34%

10%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.8

Functionality

3.7

Alicia B.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

My experience with Prime Suite

My overall experience with Prume Suite is great!

Ratings Breakdown

Ease of use

Functionality

Pros:

As a CMA in a very busy Family practice its crucial to have a good working EMR and I think Prume Suite was just that. It made charting very easy and not very time consuming. It's very simple to refill patients medications, view lab/imaging results, put in referrals to specialists, schedule patients, and communicate back and forth with each physician.

Cons:

One thing i think it's missing or I dont know how to is putting in reminders for things that need to be followed up on.

VINNIE H.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Cons:

Service and response times to issues. We still have open tickets from December in the middle of February.

Reasons for choosing Prime Suite

We had Greenway when I started. Due to the lack of support, I was very tempted to go back to Athena.

Bob C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

GREENWAY PRIME SUITE

Previously 5

Greenway Prime Suite was very good it is that the Company decided they no longer wanted to support their product

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 5

Pros:

The best feature is that there could be an Administrator over this software that limits/extends permission/rights in the office rather than calling someone in IT or at the software company!

Cons:

They are sun-setting this product due to the fact that they want everyone to switch to their new platform - Intergy rather than support 2 EMR systems they will only have to support one.

Stephanie I.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed April 2019

Greenway PrimeSuite

Overall PrimeSuite is a great product for our specialty. We have looked at other systems within Greenway and they are not as user friendly and definitely are not set up for the type of patient we see.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is specific to our specialty. The facesheet is easy to read and can be customized to fit the needs of the employee whether they are a physician, medical assistant or front office staff.

Cons:

The reports are lacking and you cannot make the program fill the screen

Samantha C.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

Great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a good smart software. It is fast and efficient. It has a good logistics to manage a health center

Cons:

The software is complicated to use. It can not be used under any platform. On some cellphones it updates slow

candace h.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Don't bother

Horrible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do't have anything positive to say about this software

Cons:

customer service is awful. I have had a support ticket open for 253 days for an error with pulling prescription history. Not a single person has contacted me, I asked for a supervisor and there isn't on.

Reasons for switching to Prime Suite

To create office notes more efficiently and increase patient volume and faster reimbursement.

Carol B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Billing Mgr

I was never able to streamline my workflow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The medical charting was very simple to use.

Cons:

The financial applications and reporting was difficult to use.

Bob L.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

HIPAA nightmare upon retirement

Recently changed to semiretired status and exited this software platform. I purchased a 3 month extension specifically to allow time for exiting and transfer of necessary information. Unable to extract financial records despite multiple contacts with customer service. I was told that I could transfer the date out only at the end of use. As I reached the end of my extension I attempted to transfer data. I was then informed that the data only came in and a format that does not allow access, except by transferring to another third party. I investigated these options very closely and could find no platform that could provide this function for less than $8000. This is an unreasonably burdensome cost for the exit of a small practice. I lost the chance to follow-up collections of outstanding accounts. It also means that I cannot respond to patient requests for this data. This places me at risk for HIPAA violation. When I purchased the software, before its acquisition by Greenway Health, I was promised a no cost exit with usable data. In retrospect, if I was just given basic support a customer service, I could have selectively printed PDFs of individual patient's statements. There is no excuse for not providing data in the simple usable format that can be exported to Excel or Google sheets. This conversion is offered by third parties.. After all the years and all the money paid Greenway, the should have provided this data conversion internally. I was led on until they extracted a 3 month extension contract from me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used this software beginning with a legacy product that was acquired by Greenway. It provide a stable platform for our function, medical billing.

Cons:

HIPAA nightmare upon retirement. Cannot extract data in any usable for at the end of service contract.

Robin F.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed March 2019

Primesuite review

We are getting ready to migrate to Intergy, another Greenway product due to the legal issues with Primesuite.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I liked that we could easily schedule patients, look at their accounts and make changes to the account easily.

Cons:

We were pretty happy with the software until we hit the "bugs" that triggered the DOJ investigation.

Vendor Response

Hi Robin. Thank you for your continued partnership with Greenway Health. We truly value our customers and we¿re excited to see you¿ve taken the first steps to migrate to our flagship solution, Intergy. We¿re combining the best features of our current platforms into a next-generation, state-of-the-art electronic health record and practice management platform to help our customers become more efficient and more profitable. We look forward to partnering with you on the path to innovation.

Replied April 2019