Vital Interaction 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vital Interaction

4.7

(30)

Pricing

Pricing available upon request

About Vital Interaction

Vital Interaction enables businesses in the healthcare industry to streamline patient engagement and collaboration operations. The application allows professionals to capture and store patient data in a centralized repository, schedule appointments and automate workflows.

Features of Vital Interaction include SMS messaging, a self-service portal, analytics, automated reminders, progress tracking, multi-channel communication, HIPAA compliance and more. Additionally, it helps employees handle appointment follow-ups, communicate with patients via email or text messages and generate custom reports.

Vital Interaction comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Advanced Data, Aprima EHR, MedInformatix, ModMed, NextGen, Prime Suite, CareCloud and more. Pricing is available on request and support is extended via phone, email and other online measures.

Vital Interaction Screenshots

Vital Interaction Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Vital Interaction Features

Popular features found in Appointment Reminder
Appointment Scheduling
Calendar Sync
Call Reminders
Customizable Templates
Payment Reminders
Recurring Appointments
Rescheduling
Self Service Portal
SMS Messaging
Two-Way Communication
More features of Vital Interaction
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Audience Targeting
Automated Responses
Campaign Management
Chat/Messaging
Communication Management
Confirmations/Reminders
Contact Database
Contact Management
Customizable Branding
Customizable Fields
Customizable Reports
Data Import/Export
Email Management
Email Reminders
For Healthcare
Forms Management
HIPAA Compliant
Live Chat
Messaging
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Patient Communications
Patient Education
Patient Engagement
Patient Questionnaires
Pipeline Management
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Referral Tracking
Reminders
Reporting & Statistics
Scheduling
SMS Reminders
Surveys & Feedback
Task Management
Task Progress Tracking
Third-Party Integrations
Website Integration
Workflow Management

Vital Interaction Integrations

AdvancedMD EHR

ModMed

Prime Suite

Compulink Healthcare Solutions

CareCloud

CGM APRIMA

See all 10 integrations

Vital Interaction User Reviews

Overall Rating

4.7

Ratings Breakdown

83%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.7

Have you used Vital Interaction and would like to share your experience with others?

Tina M.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Vital Interaction is an excellent partner.

Our working relationship with Vital Interaction has been excellent. When we first started working with them, we were sure “it was too good to be true.” They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The VI customers I spoke with before we signed the contract said VI is everything they seem to be. They even did a site visit. [sensitive content hidden] and I engaged our Quality Director and our Clinical Operations Director at the onset of our conversations with VI, and we had immediate buy-in. It was a surprisingly easy sell. VI allows us to move at our pace but holds us accountable to our goals. They scheduled and held a 3-month ROI presentation in which they shared “where we were” in several key areas pre- and post- VI implementation. It was impressive. I highly recommend Vital Interaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They listened to our needs, worked with us through 2-3 iterations of the proposal, and helped me create the ROI script I needed to present to my CFO and CEO. The implementation was carefully managed, and the ramp up has been a comfortable pace. Once implemented, VI simply works. It has been nice to drop some vendors out of our environment because VI does the things that we were using other vendors for.

Cons:

The cost. It feels like a huge chunk of money, so we're committed to getting the most value out of it possible. We have been able to drop other vendor invoices, however, because VI is able to provide a variety of solutions.

Reasons for switching to Vital Interaction

VI has tremendous capability - ready to use today. Clearwave had many of them in planning stages and/or on their radar, but not ready to roll out. We are hoping that VI will increase our patient revenue to offset the cost, and the first quarter use ROI does appear to be moving us in that direction.

Naomi W.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Love Vital Interactive! They took our medical practice to the next level!

OUTSTANDING!!!!!!!!!!! LOVE LOVE LOVE THEM!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate the knowledge, customer service, communication skills and follow up. They keep us updated on new products and listen to our concerns. They review our quarterly stats and ensure we are on track for success!

Cons:

No cons - we love the system and we enjoy working with their team of professionals from sales, integration and support.

Reasons for choosing Vital Interaction

It was superior to any other product on the market.

Reasons for switching to Vital Interaction

The system was constantly not syncing correctly causing our reminders not to go out. they also didn't have the capabilities that Vital offers.

Taehlon S.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

Not what was promised

We have been with them for 6 months and they're still sending appointment confirmations to our patients containing incorrect info. They have not even provided us with most of their other services yet because they still haven't gotten that one right, yet we're paying full price. Support takes weeks to solve even the most minor technical issues. They sent out phone calls to our patients at 7AM on Saturdays and Sundays and took over 2 weeks to fix the issue even though we told them they probably had the wrong time zone but didn't believe us, turns out that's what it was. Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the automation of messages was very handy, would have been nice if the info being sent was correct

Cons:

support was heinous, they didn't know what was going on half the time, doesn't respond, and took weeks to solve issues (without updates too, just radio silence)

Michele M.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

One of the best services we've used

In over 20 years of eyecare, VI is in the top three of most useful and helpful services I've used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent onboarding of the service and fantastic customer service. VI is always willing to try something new and makes a great deal of effort to continue expanding the product offering without nickel and diming their customers.

Cons:

There's nothing I don't like. Sometimes launches for new services are buggy, but they respond quickly and make every effort to remedy the problem.

Reasons for choosing Vital Interaction

More features and better pricing

Reasons for switching to Vital Interaction

Terrible customer service and very limited features.

Christina R.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Vital Interaction is worth a look!

The sales team, implementation specialist, our account manager and support have been a dream to work with. Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our favorite feature is their smart list engine. Vital Interaction helped us set up several smart lists to "reactivate" patients lost to follow up. We're brand new with them and already see a rapid increase in patient engagement.

Cons:

So far, I can't think of anything that's missing.

Reasons for switching to Vital Interaction

Better interface with ModMed and better patient engagement features.

Samantha B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2023

Idea Inception to Go Live

Vital Interactions has allowed us to do customized recalls for patients with specific conditions and has improved our rate of getting them back in our office to further care or continue treatment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vital Interaction is an extremely versatile platform. That being said it has the ability to consolidate a few individual platforms we use into one place. It is simple to navigate and is a web portal not an app. Having the ability to access anywhere is a big deal for those who wish to work from home or are just at a different workstation i our facility. Their customer service thus far has been wonderful with our integration going swimmingly.

Cons:

The only thing I have found a nuisance would be the navigation bar switching between an open version with the text and a collapsed version with only icons.

Reasons for choosing Vital Interaction

HIPPA picture messaging

Reasons for switching to Vital Interaction

Ease of use to consolidate other platforms

Catherine T.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Ease of Access

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most is the SMS texting feature and the appointment cancellation option with all its features. These two features are what I use on a daily basis, and gives me the ability to add one more fail-safe to a patient’s appointment. When a patient uses the cancellation feature on the appointment reminder, sometimes a patient can accidently choose to cancel their appointment by mistake and not even realize it. I use the texting feature option to text the patient confirming we have cancelled their appointment. It gives them the chance to confirm, once and for all, that the patient wishes to cancel their appointment and to call us to reschedule or, they realize there has been a mistake and they call to sort things out. The ability for Vital Interactions to cancel a patient appointment as well as capture their reason in the texting feature, is also very helpful in confirming a patient has cancelled their appointment.

Cons:

- At times the message reports do not match, and I have to go back and cross-match between the Facility Reports and Message logs.

Gina R.

Verified reviewer

Medical Practice

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Great Producr-Great Team

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Increasing our patient capture rate- decreasing no shows.Promptness and attentiveness of [sensitive content hidden] and his team

Cons:

Vital has been great. Not really any cons to note at this time.

Reasons for choosing Vital Interaction

It had the most features that we were looking for and was compatible with our EMR

Katie N.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Satisfied Customer for over 4 years

Annual Return on investment meetings are great at showcasing what a great decsions it was to start working with VI.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The company's development and integration team is very open to adding features to best fit the customer's needs

Cons:

There were some kinks in the beginning with how our account was set up which has impacted some features when we have new providers to load. The support team has always been there to help and fix the issue. Nothing against the software of course, probably due to the fact that customer admins have control to make changes without proper knowledge to do so.

Renee M.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Vital Interaction Review

Vital Interaction really wants to be an advocate for their customers, they listen to our questions and concerns and are always willing to do what they can to help. Their software has been extremely valuable to our appointment process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of customization of patient messages for our office, integration with our practice management system, ability to engage our patients to ensure appointments are scheduled, reminded and followed up on!

Cons:

There is a lot of information on the reports, so there is a learning curve to be able to interpret it all

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