Waystar 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Waystar

4.4

(205)

Pricing

Pricing available upon request

About Waystar

Waystar offers a comprehensive and advanced Healthcare Revenue Cycle Management Solution. The core of the platform is designed to help healthcare providers simplify their payment processes, optimize financial performance, and enhance patient care. Waystar can support a wide range of provider types, such as physician and specialty practices, ambulatory surgery centers, clinical laboratories, durable medical equipment suppliers, federally qualified health centers, home health and hospice agencies, skilled nursing facilities, health systems, and children's hospitals.

Waystar's suite of solutions covers the entire revenue cycle. The platform provides a seamless and effortless revenue management experience, using cutting-edge AI and automation to ensure quick, accurate, and efficient payment processing for organizations of all sizes and types. With a focus on versatility and technology innovation, Waystar's unified database offers more accurate analytics to transform healthcare payments. The platform is equipped with various modules to cater to different stages of the revenue cycle, such as Financial Clearance, Revenue Capture, Claim and Payer Payment Management, Denial Prevention and...

Waystar Screenshots

Waystar Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Waystar Features

Popular features found in Medical Billing
Billing & Invoicing
Claims Management
Code & Charge Entry
Compliance Tracking
Dunning Management
Insurance Eligibility Verification
Practice Management
Quotes/Estimates
Remittance Advice
More features of Waystar
Accounting Integration
API
Appointment Scheduling
Audit Management
Case Management
Charting
Claims Adjuster Management
Claims Scrubbing
Claims Tracking
Co-Pay & Deductible Tracking
Customer History
Customer Management
Data Verification
EDI
EHR/EMR Integration
Electronic Claims
Electronic Payments
EMR/EHR
For Anesthesiologists
For Healthcare
Forms Management
HIPAA Compliant
ICD-10 Compliance
Invoice History
Medical Billing
Medication Management
Monitoring
Multi-Location
Multi-Physician
Paper-Based Claims
Patient Intake
Payment Collection
Payment Processing
Payor Management
Revenue Management
Risk Assessment
Search/Filter
Therapy Notes
Third-Party Integrations
Transaction History

Waystar Integrations

AlayaCare

AxisCare

Alora Home Health

Sunwave

PHIMED

TELCOR RCM

See all 12 integrations

Waystar User Reviews

Overall Rating

4.4

Ratings Breakdown

64%

27%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.4

Altrina T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Waystar

Previously 5

Ratings Breakdown

Ease of use

Previously 5

Value for money

Functionality

Previously 4

Pros:

I love the dashboard, and rejected claim dashboard. I can make corrects and resubmit claims directly through waystar. it shows all the history. we can verify most insurances including medicare on waystar.

Cons:

it take to long to receive the same/similar information back from medciare. other programs that I have used in the past the information comes back instantly. I don't think I have ever been able to get he information in under 5 minutes on waystar. also there has been many time the same/similar function was not working. I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options.

Dawn L.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Waystar - definitely not a Star

Overall, we have been less than completely impressed with Waystar. Although it's easier than our previous software, it gets very cumbersome when looking for a particular claim and its actual outcome. You can pull up a claim number, and it shows it went to the payer, but it never got there per the payer, resulting in timely filing denials. So now, we just can't rely on what's on the Waystar portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Waystar is much easier to use than our previous clearinghouse. We receive timely notifications via email when enrollments are due, which makes keeping up with all of the insurance companies easier.

Cons:

Waystar falls short in terms of customer service support. It just seems like the customer service representatives just want to close the case, not actually fix the problem. It's infuriating when they just decide to close a case without even checking to see if the problem has been resolved.

Reasons for choosing Waystar

TRIZETTO WAS NOT AN OPTION - I don't recall, but eClinical Works, our EHR advised that both products were about the same. Evidently, we made the wrong decision

Reasons for switching to Waystar

We made the switch when we moved to eClinical Works, thinking it would be a seamless integration with bidirectional speak, but that was not the case.

Denise N.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Waystar is amazing!

Overall we're very happy with the software and would recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable

Cons:

Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.

Jeanne S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Functional, easy-to-use software

Consistent product with results. New features added regularly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates with eClinicalworks EMR. Claim information drops immediately into our EMR

Cons:

New features and functions that are added require additional fees.

Reasons for switching to Waystar

Claim batches were getting lost. Was not easy to use.

Santin C.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Easy to Use

I like using all the apps within ESolutions. I really like the MAVEN software for submitting ADRs and appeals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the ease of use between all the apps in Esolutions. The eligibility checks for monthly is a great feature to have.

Cons:

Sometimes the eligibility takes a long period of time.

Reasons for switching to Waystar

It was not user friendly, especially claim resubmission. I also had a previous poor customer service experience.

Carrie R.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2020

Choose Another Company...much better options out there than Waystar

I haven’t been happy with the service when they were NAvicure or Waystar.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn’t feel that their software was very useful.

Cons:

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Reasons for choosing Waystar

It seemed ok at the time.

Reasons for switching to Waystar

Cost effective; telehealth; easy to use; great customer service

David N.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Waystar is the best

I love how convenient the software is to monitor payment plan declines and how easy it is to edit a payment plan.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use the software multiple times a day. I love how convenient it is to take credit card payments and setup payment plans

Cons:

Too many fields to fill out when the system recognizes the account number

Danielle M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Great claims submission software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly for submitting electronic medical claims. Easy to make claim edits and claim resubmissions

Cons:

My only complaint is that we couldn’t submit claim attachments like notes or eobs but I’m not sure if any software can do this

Taylor U.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Would Recommend

I think overall I like Waystar and would recommend it to a facility that needs it. I think that it is nice to have the option to take payment easy for patients and be able to show them even the break down of a payment plan so easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The convivence of being able to take a patient's payment, it is super easy to set up patient payment plans, collect balances and even useful if needing to do over the phone. It allows me to attach to every visit which is super helpful and if a patient comes in more than once we can see that they are already on a payment plan and it helps a lot.

Cons:

That it doesn't flow into Practice Management very well. I wish that if a payment was collected prior to the visit that it would flow into PM to make it more efficient.

Crystal B.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

I love Waystar! Great program!