Wati 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Wati

4.6

(203)

Pricing

Starting at $39.00 per month

About Wati

Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot.

Wati Screenshots

Wati Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Growth

$39.00

flat rate, per month

Plan includes:

5 Free users included (Additional @ $12/month)
Green Tick Verification & Assistance
Broadcast Multimedia Messages
Drive ad leads directly to WhatsApp
Shared Team Inbox for Collaboration
1,000 Free Chatbot Sessions/Month
Basic Choice Based Chatbots
Reply & Contact Attribute Based Rules
High Level Campaign & Inbox Analytics
Select Commerce & CRM Integrations

Pro - Monthly

$79.00

flat rate, per month

Plan includes:

200 Nodes Per Flow
25 Chatbot Flows
Advanced Chatbot Builder
Export Chats
Free 1000 Conversations Per Month
Free 5 Agents (Extra Agent – ₹2250/Month)
Google Sheets Integration With Flow
Message Sequence Feature

Business - Monthly

$229.00

flat rate

No plan information available

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Wati Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Wati
Activity Dashboard
AI Copilot
AI/Machine Learning
API
Automated Responses
Autoresponders
Chat/Messaging
Chat Transcript
Communication Management
Contact Management
CRM
Customer Communication
Customer Database
Customer Engagement
Customer Experience Management
Customer Service Analytics
Customer Support
Dashboard
Drag & Drop
For Developers
Inbox Management
Interaction Tracking
Lead Management
Marketing Automation
Mass Texting
Natural Language Processing
Performance Metrics
Reporting/Analytics
Self Service Portal
SMS Messaging
Support Ticket Management
Template Management

Wati Integrations

HubSpot CMS Hub

Shopify

WooCommerce

Zapier

Pabbly Connect

See all 9 integrations

Wati User Reviews

Overall Rating

4.6

Ratings Breakdown

78%

15%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.2

Functionality

4.5

Yashraj J.

Verified reviewer

Furniture

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Best Whatsapp Automation Tool

My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus.

Cons:

Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me.

Reasons for switching to Wati

Because WATI provide us official API by META.

Priyanka M.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

WATI your go to WhatsApp Sender

It has been great so far, looking forward to more features. Would highly recommend to new businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use, value for money and makes our message sending smooth and trackable. Customisation and how it will look in the receiver's phone make it more better to use.

Cons:

There are some bugs & issues, such as when the reminder doesn't go off from the Meta side, so you have to check to be sure. But with constant improvement and fixes, I guess this will get better.

Tarek Mohamad Al Haddad T.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for free trial

Review source

Reviewed April 2025

Extremely disappointed with Wati.

I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

their customer service is completely unreliable

Reasons for switching to Wati

it was a mistake, I had high hopes for their platform given the features advertised, but their customer service is completely unreliable.

Vendor Response

Hi Tarek, Thank you for taking the time to share your feedback — we're truly sorry to hear about your experience, and we understand how frustrating and disappointing this must have been. Missing a scheduled call and not following up is absolutely not the experience we aim to provide. Your time is valuable, and we sincerely apologize for dropping the ball. We've taken your feedback seriously and are already reviewing our internal processes to ensure this doesn’t happen again. We’re grateful for the opportunity to learn from this and improve. If you’re open to it, we’d love a chance to make things right. Our team is here to help, and we’d be happy to set up a dedicated call at your convenience. Please reach out to us directly at Shirish@wati.io & Ashwin@wati.io so we can help resolve your issue at the earliest. Wishing you all the best in your journey ahead, and thank you again for your honest feedback — it’s helping us become better. Best wishes, Team Wati

Replied April 2025

Luis J.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2026

Good tool, with a room for improvement

WATI was the only software that provided what we needed. We were looking for a simple tool that will help us centralize all communications of our sales team with our clients via WhatsApp. We felt it was good, but learning curve was complicated to our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we loved: *Having visibility on all communications *Being able to send massive updates *Client segmentation by different aspects (city, agent, type of client) *Dashboard easy to use *Customer Service ok

Cons:

What we didn't love: -Didn't work with American Numbers -Starting a new conversation with the client is more complex versus starting a regular WhatsApp conversation (you need to use a message template and wait until the client answer to activate de conversation) -Can't use emojis -Might be expensive if you have many contact numbers and you send multiple comms

Reasons for choosing Wati

WATI was the only software that provided what we needed. We were looking for a simple tool that will help us centralize all communications of our sales team with our clients via WhatsApp.

Verified

Reviewer

E-Learning

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Wati helped us to improve connection with learners

I have been using Wati for 2 years. My experience with Wati is very good. From this, it's easy to connect with learners and also get responses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about WATI is how easily it manages WhatsApp conversations in one place. The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to learners.

Cons:

Easy to handle, very good interface, easy to send messages to learners, and easy analysis of the campaign, like how many read, delivered, and failed

Siddharth C.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Good for Whatsapp Business communication

It is good. Support and their tech is just perfect. Very good for whatsapp business. All the systems are perfect UI wise also.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is perfect for Whatsapp Business. It has all the features which are required for broadcast, automation, chat, chatbot and API Integrations.

Cons:

Billing ledger can be improved. It does not show when did you pay last and how much amount. That's all.

Thomson T.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

AMAZING APP FOR USING WHATSAPP FOR BUSINESS

Amazing customer service, Amazing application to use whatsapp. I strongly recommend any business with team to use wati

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. give us an option to communicate with customers through whatsapp as a team 2. you can run ads. 3. all the automation options.

Cons:

i felt not able to make a call using whatsapp was con about wati but they have even figured that out.

Samson F.

Verified reviewer

Human Resources

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

No hassle. User friendly.

Fairly good. Useful product for e-commerce and lead gen. Very user friendly for both CS, Sales or Marketing team. No hassle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good value for money and user friendly UXUI. Less bugs faced during the set up process. Support plenty of API.

Cons:

Do not expect too many hand holding customer support. Also, the human customer support are relatively slower compared to others.

Kapil G.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2026

Thank you WATI

Highly satisfied overall with Wati. Looking forward to more customisation of the AI tool, integrating with our own data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly interface and ease of use of the dashboard. Analytics are also quite useful. Well integrated with WhatsApp.

Cons:

Costs are higher when compared with competitors. Omni-channel integration with tickets from email and SMS should be enabled.

Gagan S.

Verified reviewer

Medical Devices

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed December 2025

Amazing Product!

Very very positive experience and can be integrated with our CRM. It helps in online tracking of work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

WATI is great for reaching out to multiple types of customers. We use WATI for targeted outreach in a customized manner.

Cons:

Ability to respond to in bound messages within 24 hours. We may have more options in this regard as it will help the partners.

Showing 1 - 10 of 203 Reviews

See All Reviews

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Wati 2026: Benefits, Features & Pricing

Overview

About Wati

Wati Screenshots

Wati Pricing and Plans

Wati Features

Wati Integrations

Wati User Reviews

Wati Popular Comparisons

Other Top Recommended Conversational AI Platform Software

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