Wati 2026: Benefits, Features & Pricing

It has been great so far, looking forward to more features. Would highly recommend to new businesses.

We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more. We like how the platform is easy to learn and gives you flexibility to experiment quickly. There is also a detailed repository of how to/ what to use cases along with case studies and examples. The APIs are comprehensive, reliable and accompanies with proper documentation for our team to get started. Over all we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world!

Lack of transparency and unnecessarily complicated cancellation process I used Wati for only one month, and I encountered several critical issues that potential users should be aware of: The credit system is not clearly explained, making it difficult to understand what you are actually paying for. There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient. The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary. This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process. It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management.

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Implementation of chatbots and easy webhook to get the data instantenously. Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated.

The overall experience is good for me with wati as this platform is helping to communicate with all customers without any difficulties. I can send bulk messages very easily with this platform.

I have very good overall experience with wati because of they have some good features such as chatbot, bulk messaging.

Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs). The onboarding took not more than 24 hours. And our first campaign was running within 48 hours. The analytics however could be better. They can integrate AI to help correcting message templates especially to enable easy approval process. Creating short basic bot automation is fairly easy l. However these bots can be very simple and complex functions are not possible. The support team however can be far far better. Most times the queries are answered with links to DIY articles and videos, which is not helpful. Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run comparative studies and A/B testing within the tool.

Amazing value for the price paid, I run 30% of my business sales on it, and generate customer love through automated messaging