Bonterra Apricot 2026: Benefits, Features & Pricing

I have been very pleased with this tool, and have found that managing my caseload is a much more comprehensive and manageable task because of Bonterra Apricot.

10/10. The Bonterra Apricot System is always positive and I will continue to make efforts to persuade my organization to fully transition to it, rather than using it for select programs.

I think its a good product with room to grow , like any product. It seems as if the system is made to be built as a base and then customized to the client. With that there could be more feature options for even better work flow.

Overall I give this webapp a 4.5/5. In general, it does a great job with customized templates and supporting a wide-array of diverse case management workflows (DV and SV Services, Workforce Services, Utility and Rental Assistance, Shelters, etc.). The Tier1 and Tier2 support is very good as well, best for those who need more support than can be done in-house.

I’ve had a great experience with apricot. Moving from doing the standard paper and chart documents to an all electronic database was a big move but it was fairly simple to learn and navigate.

We chose to use Apricot after looking for a good platform to manage our clients and have an efficient way to process requests for our services. The platform is a lot to learn and the implementation process consists of meeting with a specialist for 1 hour each week for 4 weeks. The first 2 meetings are just getting an understanding of what the platform does and how it works. They promise to have an intake form and 2 reports for you at the end of the implementation. By the last meeting I have an intake form but it had not been tested in depth so that we could make sure it included all the information we needed for our system. This was not realized until after the last meeting and I was "shutoff" immediately the final meeting. I could not get a response by email on any of the questions I still had and how to make sure the intake form worked properly. I repeatedly had issues of the system requiring me to log out and log back in and when I tried to get support they offered no solution but to keep logging out and logging back in...this is now how a good system works! The system is set up with tiers of form which makes the platform very hard to easily understand and work properly. The implementation was not sufficient and left me with more questions than answers. The only time I was contacted after that was to make sure I paid them. This was the beginning of 2024 I have been struggling for a year to use this system. I have had issues with the system accepting international information and they have not been able to provide me with any workable solutions. I have asked via email on at least 6 occasions that I need to speak with someone at the company by phone to express all my concerns and to cancel my contract. I keep getting the same generic email in response saying I'm not allowed to cancel. At this point, I have no choice but to stop payment with my bank. I have also filed a complaint with the Texas Attorney General's office with this information. The price of this platform is very high considering there is no support.

Good Experience these last 5 years as a Case Manger

Having a system that allows our agency customize reports is wonderful. Our agency has struggled or years to report unduplicated data. Apricot 360 reports allow us to do that.

I have been having issues with this system since we began using it in 2021. We never got to a place where we could fully function on our own. It always required the use of their staff. Every time I would reach out to the company for issues, their solution was always us having to pay for an upgrade or more training. I have done the upgrades and the additional training and paid for it, yet we still are not able to operate the system effectively. The system is NOT user friendly and customer service is horrific. Their version of customer services is to up sale us into something else that we don't need. I want to cancel my subscription to this platform before the end of the contracted date but they lock you into a long contract and continue to take your money without proper support. I believe you they provided false advertisement and quite frankly do not value the customer. I have tried multiple times to cancel and get support from [sensitive content hidden] who said she has sent this information to her higher ups, but to date I have not heard from any managers or supervisors. They should be embarrassed at the type of service you provide to people.

Overall my experience has been great. The training I had before we launched our database was great and the continued support is very helpful.