DonorSnap 2026: Benefits, Features & Pricing

A little confusing to use in the beginning but once you get the hang of it, it's easy. Customer support is really fast as well. There are so many tools within this application that nonprofits really need.

Our experience has been very positive. We were up and running with this database very quickly - the onboarding time was much shorter than competitors, and both learning resources and support have been great for existing and new staff. While no solution does everything we want the way we want it, this has really supported our small staff in building a much stronger development program.

Sales, data transfer, and workshops have been good. I feel like the staff does its best to fully answer questions and solve problems. But with the overall limitations of the communications functions, there's only so much they can do.

The overall experience has been great. I recommend taking advantage of the training (both live and recorded prior topics). My organization is small with a development staff of one; but, I like that the software allows for multiple users. There are features we don't use that I imagine are very helpful to other customers.

My overall is experience is excellent. Highly recommend. Because of the excellent customer service and customization of the crm overall we have been able to adapt Donor Snap to fit several different iterations of our organization as we grow and change. Also, the trainer, [sensitive content hidden], is so easy to understand and learn from. She manages the learning library and it is very well done. I had zero experience with Donor Snap before coming in as the office manager last year. I have been able to learn and manipulate the software with little one on one help, just using the recorded trainings. I also like that every time there is a hot topic a live training is done and 99% of the questions are answered quickly with little need to dig for what you need.

DonorSnap has been great for us. We're a small organization and it's important for us to have a product that meets our needs, but is affordable. DonorSnap is very affordable and gives us all the tools we need at this point in our growth. It will also grow with us. I appreciate the responsiveness - both quality and accessibility of help when needed. They have a way of making me feel like I'm their priority and I've never felt as though they are too busy to help me. The reporting capabilities alone save this one-person-shop tons of time, allowing me to focus on donor stewardship and front-line fundraising.

Great experience, easy to use, and cost effective. I would highly recommend this system.

We have been using DonorSnap since 2017 for 2 separate community foundations and therefore have 2 separate DonorSnap accounts. The transition from our excel spreadsheets to DonorSnap was very smooth. One of the things I love most about DonorSnap is the responsiveness of the team. Whenever I have a question or need technical assistance, I get a response within the day- usually within a few hours. That is something I really value and appreciate.

It has been positive so far and I look forward to continued growth and development of our organization's use of it. I am a 40+year Fund Development professional using both Raiser's Edge (25 years) and Salesforce and I have to say I have been pleasantly surprised with Donor Snap.

Our organization has been using DonorSnap for about 10 years and we highly recommend it. I have experience with two other cloud-based donor management systems from other organizations I work with and have found DonorSnap to be the most user-friendly, intuitive, and effective. While understanding how to properly set up the reports takes some getting used to (the video trainings offered are very helpful and anytime I have questions beyond that, I always receive prompt and helpful replies from customer service), the information I get out of the reports is far more customizable and helpful compared to the report functionality of other systems. Entering donations and preparing acknowledgments is also much less time consuming and more customizable than other databases. The customer service at DonorSnap is top-notch! There was an instance where I accidently deleted a contact and all of their history and the customer service team was able to quickly recover the information. The other systems I've used have been very clear that once you delete information, there is nothing they can do to help.