Faith Direct 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Faith Direct

4.6

(72)

Pricing

Starting at $325.00 per month

About Faith Direct

Faith Direct is a cloud-based giving solution, designed to help parishes manage donations and develop a customized communication strategy. Churches can invite parishioners to dinners, retreats and classes through online registration.

The application enables administrators to access donation histories, run projected income reports and download files to import donation data. It allows churches to customize giving and text-to-give applications with the brand’s name, logo and colors. Users can add a personal wall of annual collections and schedule the date to begin the process of one-time gifting. Online enrollments are facilitated by adding the name, contact details, address and card information of parishioners.

Faith Direct offers third-party integration with various social media platforms. It comes with mobile applications for iOS and Android. Pricing is available on request and support is extended via email, phone and chat.

Faith Direct Screenshots

Faith Direct Pricing and Plans

Starting price: $325.00 per month

Free Trial

Free Version

Basic

$325.00

per user, per month

No plan information available

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Faith Direct Features

Popular features found in Donation Management
Campaign Management
Contact Management
Email Marketing
Event Management
Gift Matching Management
Grant Management
Mobile Giving
Online Giving
Payment Processing
Pledge Management
Receipt Management
Volunteer Management
More features of Faith Direct
Donation Tracking
Donor Management
For Nonprofits
Recurring Giving
Reporting/Analytics

Faith Direct User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

29%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.8

Functionality

4.3

Carol G.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Faith Direct User's Perspective

Doing tax statements is a breeze with this software. I have access to a ton of information about our parish at my fingertips

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is easy to use and provides a great source of financial information for our parish.

Cons:

Creating my own reports can be somewhat frustrating when I have to toggle between "member" and "family" to get pertinent information. To get the 1 piece of information I need--Active Family- I have to get the Active Member--way more work to delete multiple family members.

Reasons for choosing Faith Direct

no other choice

Reasons for switching to Faith Direct

To be inline with other parishes in the Archdiocese

Sarah N.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Faith Direct helped us increase our offertory!

We have enjoyed a substantial increase and overall consistency in offertory since switching to Faith Direct.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user-friendly for the customers. We've had very little confusion or questions about registering and maintaining accounts. Faith Direct customer service is good and they work hard to help the organization to keep their eye on increasing usage therefore increasing offertory.

Cons:

The reports could be improved. They are not as friendly to the end-user as I would wish. It is hard to extract some of the data that we want to see for statistics.

Reasons for switching to Faith Direct

Not user friendly at all and reporting systems were very poor.

Paul L.

Verified reviewer

Religious Institutions

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Faith Direct is ok.

Early on, customer service was not so good. I judged they did not listen, and failed to recognize that the customer could be right. Customer service has gotten better. If not encouraged by the Archdiocese, we likely would not have made the switch from WeShare. Now we stay with Faith Direct because it would be a lot of work and trouble to convey change to parishioners. Faith Direct is “ok” but not a “wow” experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The monthly summaries we receive are easily tied in with our bank statements. Our bookkeeper is a fan.

Cons:

• Reports are very limited. • The ability and flexibility to look up or edit parishioners information and giving is limited. • “Weekly” giving means amount is multiplied by 4 or 5, but withdrawn once a month.

Reasons for choosing Faith Direct

Encouraged by the Archdiocese

Reasons for switching to Faith Direct

Part of a pilot project for the Archdiocese of Oklahoma City

Angela W.

Verified reviewer

Religious Institutions

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Good software for online church giving

Overall my experience has been positive as a user and as an admin. The staff is always helpful and responsive.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy for the user to set up an account and give automatically and/or pay for events. It's increased our online giving a great deal.

Cons:

It's a little buggy. Setting up an event takes several steps and doesn't always save correctly. And every time is saves, you have to click back into the event.

Reasons for switching to Faith Direct

I believe Faith Direct was easier on the user end and incorporated into our database easier.

Catherine T.

Verified reviewer

Religious Institutions

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Big Fan of Faith Direct

As EFT Donations are so important to the consistent giving for churches, Faith Direct has taken most of the burden off the parish to provide a service that is safe, PCI compliant, always available to both the church and their parishioners through their supurb customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am totally in love with Faith Direct. We signed on with Faith Direct at a previous parish when I worked there and just loved it so that when I moved to another parish, we changed to them as well. And when we became a pastorate, we signed the new parish on with Faith Direct. Customer Service is the best I've experienced. They are quick to respond, and always address whatever issues you may have. When I have directed parishioners to call FD, the feedback from them has been great. They are always treated in a friendly, courteous manner. Another nice thing with Faith Direct is that there is no limit to the number of funds people can give to. We include ALL of them for the year, but specify the month. So, parishioners can decide now what they would like to give for the year and the donations would be charged to their card or withdrawn from their bank account in the month that is specified. Text-to-Give is another feature included in their services, at no extra charge. My favorite feature is their annual mailing to the parishioner base, asking if they'd like to adjust their donations, or soliciting new members to enroll in EFT giving. The letters are all handled by them. We are just beginning to use other platforms FD offers for taking Faith Formation registrations and tuition payments. It seems to be going well and we have experienced no problems yet.

Cons:

The only Con I can come up with is that when you move to a different EFT provider, you lose donors. This is not Faith Direct's fault, it's just people don't understand you have to register again. They assume everything moves over from the old provider to the new. Faith Direct does a great job sending out reminders, but you cannot count on everyone reading and understanding what they must do. Again, not the fault of Faith Direct.

Reasons for choosing Faith Direct

Even though Give Centrals fees were considerably lower than Faith Direct, when you factored in the services Faith Direct provided, we felt it was worth the extra costs.

Reasons for switching to Faith Direct

Faith Direct offered more services than the old providers. Customer service was much better also.

PAMELA A.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Faith Direct Online Giving as the Vendor of Choice

Our overall experience with Faith Direct has been very positive. We have been blessed with an amazing support person who has been a great partner during our journey to use Faith Direct and to stretch the limits of the software for our needs, thus prompting improvements and upgrades. We are very pleased with Faith Direct as a software product and with the staff that have been directly involved with our organization for setup, implementation and daily usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features that have been most impactful to our organization are the ease to sign up parishioners for donations, the ability to setup events and collect fees, and the assistance with monthly promotional verbiage for bulletins and social media. An additional assest to us is the 'tex-to-give'' feature that provides a 'now' giving option for our parishioners and guests to the parish. Finally, the ability to download data from Faith Direct is a file that is readily prepared for upload to other software products within our organization.

Cons:

The event set-up module is somewhat clumsy at this time, but it provides the end result we sought. I am aware that an upgrade is on the horizen for next Spring. We are excited to see and use this future upgrade.

Reasons for choosing Faith Direct

Faith Direct was selected as the vendor of choice due to many of the features we needed for our organization. We had a wish-list that drove the interview/review process when seeking the perfect vendor fit to St Mary Parish. Faith Direct met the majority of our wish-list needs. They were also the leading vendor in online donations and that history placed them in the top spot in our selection. The other vendors we me with, were not as advanced with the software or at a level that improvements could be implemented in a timely manner. Flexibility was missing in the other vendors, whereby Faith Direct had enough history and experience to have surpassed the other vendors for the advancement of the software product.

Mary H.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Faith Direct

The overall experience has been positive and it filled the need to provide an online option for giving. The flat monthly fee is expensive if you do not have a high level of use. The fee has increased but our user numbers have remained relatively stable. Support staff is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is attractive and easy to access, and user sign up is very straightforward. We appreciate the "events" option which we use for RE registration and adult faith and family activity sign ups, and even for our festival raffle ticket purchases. We also used it when Masses resumed during COVID to have people sign up for Mass to make sure we had enough seats available. The ability to set up payments for second collections is also very helpful.

Cons:

Reports are not as adequate as we would like. Our finance manager has to calculate fees for each activity in order to charge them to the proper account. It would be nice to have flexibility in creating reports. Some parishioners have not signed up bc of the processing fees we have to pay, and others switched from our EFT option, which had no or very minimal transaction fees, to Faith Direct using a credit card, so some of our costs increased.

Reasons for choosing Faith Direct

Hoping for a larger number of participants, we believed that the monthly fee + transaction costs would be less than the higher processing fees charged by other companies. We also wanted to have the "event" feature.

Lynn B.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

L. Baerwolf Faith Direct Review

We are allowing the parishioners in the Diocese of Saginaw to make online gifts to either the Diocese directly or to many other campaigns that we are currently running in Faith Direct. We are bringing in significant additional revenue for the schools, renovation projects, priest retirement and our main Catholic Services Appeal campaign. This has been extremely valuable to us during the months of the pandemic when the churches were closed and people continued to support them through Faith Direct.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The most impactful thing for our company was giving people the option to donate online on their own. This has been extremely helpful during the pandemic . The system is very easy to use and the integration into our existing systems was quite easy also.

Cons:

The only issue or problem that we have had with the software is sometimes people either think they are making a one time gift and really they are making an ongoing gift or vice versa. They sometimes think they are making an ongoing gift but they are actually making a one time gift. I believe that the confusion has less to do with the Faith Direct software and more to do with our own website and how they get into Faith Direct to donate in the first place.

Reasons for choosing Faith Direct

I was not part of the committee that chose Faith Direct so I do not know anything about the cost of the system or who else they looked at.

Suzi S.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Positive Change to Faith Direct

Overall the product has been a valuable resource for us in many ways and the customer support has always been very helpful and expedient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use for both staff and parishioners has been great. It has been more utilized during this time of Covid, giving our parishioners a safe and secure way to continue their giving and parishioners have report how easy it is to use. The Text-to-Give feature has been an added benefit especially with one time collections and special collections. The ability to pull a variety of detailed reports is very helpful, especially the projected giving. This has been huge for us during Covid and when preparing budgets.

Cons:

The event sign up has been a bit complicated and cumbersome, but I understand they are rolling out a new and improved version.

Reasons for switching to Faith Direct

The versatile reports and the numerous options of how to give was a huge improvement over the previous company. Also, the ability to have event sign ups was a new option for us.

Beckee L.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Helpful but Needs Added Features

We're happy with it. It's made a lot of things easier for us, though we are hoping for some updated functions that will make it better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's mostly easy to understand the flow of it. The event/online registration function has been amazing for our religious ed programs.

Cons:

It would be nice if it allowed us to log baptisms that took place outside of the United States. We've been told that's just not an option which just seems insane. We would love it if the certificates for sacraments were nicer. They're just very plain. And the mail merge option isn't very intuitive. We've had some problems with that, especially in regards to the mother's maiden name. With online registration, it would be nice if we could get registrations sent to us as an actual registration form, not just a summary with multiple kids on one page.

Reasons for switching to Faith Direct

It was recommended by our Diocese.

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