• Software Categories
    View All
  • Company
    About UsVendors

    • Get 1-on-1 advice in 15 minutes. It's free.

    Start Now
    Advisor's headshot
Software Advice Logo
Home

/

Nonprofit Software

/

Blackbaud Luminate Online

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Overview
ReviewsAlternatives
Blackbaud Luminate Online

Blackbaud Luminate Online 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews
  • Popular Comparisons

Overview

Blackbaud Luminate Online
Blackbaud Luminate Online
3.7
(34)

Pricing

Pricing available upon request

About Blackbaud Luminate Online

Luminate Online Marketing is an online fundraising and marketing automation software for non-profits. The solution offers a host of interactive tools to develop dynamic marketing campaigns and organize online fundraising events. The software features tools to allow non-profits build campaigns via email, mobile, and social channels, along with donation and email acquisition technology that allows organizations to engage effectively with their constituents and convert them to regular donors.

Luminate Online Marketing partners non-profits with a comprehensive staff of fundraising experts. Organizations can smoothly drive top-performing donor acquisition, donor retention and fundraising results. The digital marketing tools enable organizers to create and design interactive webpages with personalized message for members and donors.

Luminate Online is suitable for organizations looking to expand online and multi-channel fundraising strategies. The solution is a good fit for several types of organizations, including faith-based ministries, human services, international organizations and national organizations.

Wondering if Blackbaud Luminate Online is right for your organization?

Our Nonprofit Software selection experts can help you in 15 minutes or less.

Software Advice Logo

Blackbaud Luminate Online User Interface

0
0
1
2
3
4
5

Blackbaud Luminate Online Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    Blackbaud Luminate Online Features

    • Popular features found in Nonprofit
      Accounting
      Campaign Management
      CRM
      Customizable Forms
      Donor Management
      Electronic Payments
      Event Management
      Fundraising Management
      Grant Management
      Membership Management
      Registration Management
      Volunteer Management
    • More features of Blackbaud Luminate Online
      A/B Testing
      Activity Dashboard
      Activity Tracking
      API
      Autoresponders
      Campaign Analytics
      Campaign Scheduling
      CAN-SPAM Compliance
      Click Tracking
      Contact Management
      Conversion Tracking
      Customer Segmentation
      Customer Surveys
      Customizable Branding
      Customizable CTAs
      Customizable Fields
      Customizable Templates
      Data Import/Export
      Drip Campaigns
      Dynamic Content
      Email Campaign Management
      Email Management
      Email Marketing
      Email Templates
      Email Tracking
      Engagement Tracking
      Event Triggered Actions
      Image Library
      Landing Pages/Web Forms
      Lead Capture
      Lead Generation
      Lead Management
      Lead Qualification
      List Management
      Marketing Automation
      Marketing Calendar
      Mobile Access
      Mobile Optimization
      Multi-Campaign
      Multi-Channel Communication
      Multi-Channel Marketing
      Multivariate Testing
      Real-Time Analytics
      Real-Time Data
      Reporting/Analytics
      Reporting & Statistics
      ROI Tracking
      Sales Analytics
      Segmentation
      SMS Marketing
      Social Marketing
      Social Media Integration
      Subscriber Management
      Template Management
      Third-Party Integrations
      Visual Analytics
      Website Visitor Tracking
      Workflow Management
      WYSIWYG Editor

    Blackbaud Luminate Online User Reviews

    Overall Rating

    3.7

    Ratings Breakdown

    5

    26%

    4

    38%

    3

    26%

    2

    3%

    1

    6%

    Secondary Ratings

    Ease of Use

    3.0

    Value for money

    2.9

    Customer support

    3.8

    Functionality

    3.5

    SB
    Sarah B.

    Verified reviewer

    Non-Profit Organization Management

    1001-5000 employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2022

    BBCRM Review

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Ease of use and how it has everything we need shown there at our finger tips.
    Cons:
    Integration was hard for new users but that is to be expected

    Read More

    GB
    Glynis B.

    Verified reviewer

    Museums and Institutions

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed January 2021

    Not intuitive

    4

    We use it for transactional and reminder emails for registered programs, and marketing emails.

    Ratings Breakdown

    2
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Honestly, I cannot think of any pros at this time.
    Cons:
    Nothing about Luminate Online is intuitive. It does not integrate well with other Blackbaud products. We have had to purchase other third-party software to send information between Altru and Luminate.

    Read More

    TT
    Tatiana T.

    Verified reviewer

    Religious Institutions

    201-500 employees

    Used weekly for less than 2 years

    Review source

    Reviewed July 2022

    BB LO is what is available

    3

    I would say my experience has been nuetral...not particularly great but also not horrible

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    It is integrated with Blackbaud products.
    Cons:
    - Repetative steps at times which can lead youi in circles

    Reasons for choosing Blackbaud Luminate Online

    It is integrated with Blackbaud products.

    Read More

    AP
    Amanda P.

    Maritime

    11-50 employees

    Used weekly for less than 12 months

    Review source

    Reviewed July 2017

    Easy to use without a programmer, but much better with programming experience.

    5

    The biggest thing I've been using this for lately is event registration and management. Without this product we wouldn't be able to pilot the programs we're piloting right now.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Very robust software with a ton of features built in. It requires some initial training to get started but once you get the hang of it, figuring out all the menus and features gets easier.
    Cons:
    The interface can be clunky at times. Some things require navigating multiple menus and clicking multiple times to complete a task. But overall the functionality is incredible.

    Read More

    SW
    Shaun W.

    Civic & Social Organization

    Used unspecified for more than 2 years

    Review source

    Reviewed November 2015

    Great product with a lot of potential

    4

    Ratings Breakdown

    3
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    The flexibility and the integration are the best parts.
    Cons:
    Blackbaud has acquired a lot of products over the years and even though integration is happening, your needs may be slower at integration than others.

    Read More

    AS
    Abraham S.

    Verified reviewer

    Financial Services

    2-10 employees

    Used daily for less than 6 months

    Review source

    Reviewed May 2019

    Good for a very select group

    3

    Ratings Breakdown

    3
    Ease of use
    1
    Value for money
    4
    Customer support
    2
    Functionality
    icon
    Pros:
    As an all in one solution, it works very well. If you can afford it and aren't looking at any of its more advanced competitors, this will get the job done in a basic, matter-of-fact sense. Sleek design with intuitive, though limited, interface.
    Cons:
    We found the pricing to be more than we were willing to put up with for long. Very limited in the ability to customize your dashboard and tools. More affordable alternatives exist on the market with more powerful tools, resources, and support staff. I also did not appreciate being charged for any little feature I wanted to add to my account that really should have come standard.

    Read More

    SR
    Sally R.

    Used unspecified for more than 2 years

    Review source

    Reviewed January 2016

    Bad Timing for us

    3

    Ratings Breakdown

    2
    Ease of use
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    It is powerful in the use of the data and also in the production of web pages.
    Cons:
    It seems like every time we pay for some customization, then not long after, it becomes a feature or fix in a future release. I just feel like we're not being advised very well. We aren't a cookie-cutter blackbaud client, so it doesn't always fit with what we are trying to do.

    Read More

    KE
    Keri E.

    Civic & Social Organization

    Used unspecified for unspecified

    Review source

    Reviewed August 2014

    We purchased the platform nine months ago

    4

    Ratings Breakdown

    3
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    This product integrates with Raiser's Edge, which streamlines data entry. They have a great program called Go!, which takes you through three different email campaigns and provides specific direction and feedback to grow your email lists. It is not difficult to set up new action forms. Emails are not difficult to send (especially if you are working off a template designed for you in the Go! Program). Blackbaud has been quick to respond to concerns and problems that arose from the integration with Raisers Edge.
    Cons:
    Navigating to some of the reports is less intuitive than I would like. But, like anything, once you understand the structure, it is okay.

    Read More

    VR
    Verified
    Reviewer

    Accounting

    11-50 employees

    Used other for less than 6 months

    Review source

    Reviewed March 2019

    Expensive for some clients

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Functionality
    icon
    Pros:
    Lots of features built in if you have the time to learn them
    Cons:
    A bit too complex for your everyday user and pretty pricey for smaller companies/nonprofits who may need to utilize something like this.

    Read More

    KE
    Keri E.

    Civic & Social Organization

    Used unspecified for less than 2 years

    Review source

    Reviewed May 2015

    Luminate Go!

    4

    Ratings Breakdown

    3
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I loved their Go! Program. It enabled us to get up and running with our eNewsletter, and various eCampaigns. Providing templates and guidance.
    Cons:
    Not as intuitive as I would like. Also you either have to use the WYSIWYG Editor (which can be buggy) or know HTML.

    Read More

    Showing 1 - 10 of 34 Reviews
    See All Reviews

    Blackbaud Luminate Online Popular Comparisons

    DonorPerfect
    DonorPerfect vs Blackbaud Luminate Online
    Givebutter
    Givebutter vs Blackbaud Luminate Online
    Tithe.ly
    Tithe.ly vs Blackbaud Luminate Online
    Neon CRM
    Neon CRM vs Blackbaud Luminate Online
    Compare All Alternatives

    Other Top Recommended Nonprofit Software

    Neon CRM
    Neon CRM

    4.3 (604)

    Recently recommended 115 times

    Charityproud
    Charityproud

    4.7 (86)

    Recently recommended 113 times

    DonorPerfect
    DonorPerfect

    4.5 (1373)

    Recently recommended 112 times

    Bloomerang
    Bloomerang

    4.7 (1286)

    Recently recommended 107 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare Blackbaud Luminate Online with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice