SmartRec 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SmartRec

4.3

(146)

Pricing

Starting at $99.00 per month

About SmartRec

SmartRec is a recreation management solution that helps public organizations manage bookings, schedule employees, track attendance, create pricing strategies and more on a centralized platform. It allows park and recreation agencies to build and distribute custom forms and waivers to manage registrations and collect residents’ information.

SmartRec enables administrators to issue waitlists, maintain registration restrictions, organize fundraisers, sell merchandise and generate financial and activity reports. Supervisors can create community segments and groups for targeted activities, discounts and scholarships. Additionally, it provides a separate customer portal, which allows residents to access digital membership cards, activity calendar and transaction history.

SmartRec facilitates integration with several third-party solutions, including Google Analytics, Google Ads and Facebook ads. It also provides iOS and Android mobile applications, allowing users to track activities remotely. Pricing is available on request and support is extended via email, live chat, phone and FAQs.

SmartRec Screenshots

SmartRec Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

flat rate, per month

Plan includes:

Facility management
Online Registrations
Configurable Forms
Memberships
Fundraising
Reporting Tools
Discounts & Promotions

Growth

$499.00

flat rate, per month

Plan includes:

League Registration
Dedicated Account Manager
Staff Management
Marketing Tools

Plus

$799.00

flat rate, per month

Plan includes:

Geographic Segmentation Tools
Merchandise
Support Included
Implementation & Training

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SmartRec Features

Popular features found in Membership Management
Application Management
Communication Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Membership Renewals
Payment Processing
Promotions Management
Registration Management
More features of SmartRec
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
API
Attendance Management
Attendance Tracking
Attendee Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Check-in/Check-out
Child Care
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Discount Management
Donor Management
Electronic Payments
Email Reminders
Email Templates
Employee Management
Enrollment Confirmation
Event Calendar
Event Registration
Event Scheduling
Facility Management
Facility Scheduling
Faculty/Staff Management
Family Memberships
Financial Analysis
Financial Reporting
For Campgrounds
For Dance Studios
For Martial Arts
Forms Management
For Summer Camps
Fundraising Management
Group Registration
Invoice Management
League/Team Management
Maintenance Management
Marketing Automation
Medical Management
Member Accounts
Member Communication
Member Database
Member Management
Membership Management
Membership Signup
Mobile Access
Mobile Alerts
Mobile App
Multiple User Accounts
Online Booking
Online Forms
Online Payments
Online Registration
Onsite Registration
Payment Plans
Point of Sale (POS)
Program Management
Real-Time Reporting
Recurring/Subscription Billing
Refund Management
Reminders
Rental Management
Reporting & Statistics
Sales Reports
Scheduling
Self Check-In/Check-Out
Self Service Portal
Skills Tracking
SMS Messaging
Staff Management
Staff Scheduling
Student Management
Team Management
Third-Party Integrations
Transaction History
Visitor Registration
Volunteer Management
Wait List Management
Website Integration

SmartRec Integrations

Google Analytics 360

iPost

Constant Contact

Evolia

Bloomerang

Funraise

See all 11 integrations

SmartRec User Reviews

Overall Rating

4.3

Ratings Breakdown

51%

34%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.6

Functionality

3.9

Zoé F.

Verified reviewer

Sports

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Amilia, a good and user-friendly software for every employee

With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Cons:

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Reasons for switching to SmartRec

Not user-friendly at all, a lot of bugs. After a year of use, our staff had still problems using the software.

Vendor Response

Thanks so much for your review Zoe - will take your feedback to the support team!

Replied February 2022

Kyle G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Reviewed August 2024

Sparta YMCA

Positive after adjustment time on the front end

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendliness, aesthetics, response-time, customer service

Cons:

Lack of reporting capabilities, repetitive information required during purchases, capabilities around mass editing, ability to toggle memberships to different categories in the middle of the month, ability to retain payment information attached to a users account

Reasons for switching to SmartRec

Lack of attentive response from Daxko, lack of customer service

Brian L.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2024

SmartRecration

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Smart Rec is an amazing experience. Easy to use and follow.

Cons:

I did not like how members can't find it easier to access.

Astrid T.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used monthly for less than 12 months

Reviewed October 2024

Great Software for Bookings

Our clients were seeking a software solution that could easily manage multiple locations and simplify the booking process. We discovered Amilia online and were impressed by a positive review from another client, which led us to explore it further.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the initial inquiry to full implementation, the Amilia team were excellent throughout our experience. They provided excellent guidance and support at every step of the way. The software itself is user-friendly, both for our backend operations and for customers. We've received positive feedback from customers about how simple and seamless the booking process is. Additionally, Amilia offers a wide range of features that were crucial to our decision. We needed to manage multiple locations, incorporate a calendar, handle eCommerce, and more—and Amilia provided a solution for each requirement.

Cons:

The only downside we've encountered is that tickets cannot be refunded directly, only credited back.

Reasons for switching to SmartRec

Crashed the site and bad support. Didn't meet the neeeds

Aiden A.

Verified reviewer

Computer Software

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed December 2024

Amazing Tool but Pricey for Small Teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to integrate for developers. The API documentation is fairly robust. The recommendation system is also extremely useful.

Cons:

The pricing model may drive away smaller businesses, and teams with limited budgets. The system is also complex especially if you're new to using smart rec.

Reasons for switching to SmartRec

My job at the time required me to use smart rec, worked well but I preferred using Firebase.

Matt Z.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Reviewed August 2024

Simple yet effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of the program and being able to make it easy for my camp directors

Cons:

Reporting section needs to be able to show over a longer time period

Reasons for switching to SmartRec

Did not have what we wanted to do for our camps

Casey S.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Decent Alternative? Maybe, I guess...

Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app)

Cons:

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

Reasons for choosing SmartRec

PerfectMind was too expensive. Amilia was the closest to PerfectMind with similar to Max Galaxy costs.

Reasons for switching to SmartRec

Max Galaxy is now defunct. We were forced to find an alternative.

Vendor Response

Thanks so much for your review Casey - we're happy to hear you are enjoying SmartRec and will take your feedback to the product team :)

Replied February 2022

Stacy H.

Verified reviewer

Performing Arts

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Feedback

Overall, Amilia is serving the purpose we need it to. We initially thought it would offer cost savings from our previous database (Active and Mindbody), and maybe it does have some cost savings, but there have been serious issues on the backend that don't entirely outweigh the savings. I would consider leaving Amilia and choosing another service, but the learning curve of a new system is high, and we are only just now feeling like we have a handle on Amilia's offerings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is great. We always have a quick response and can usually find an answer to our questions after speaking with someone.

Cons:

The reporting features are severely lacking. If we are taking customers' money through this platform, there must be clear reports that show how much money has been brought in and when/how it is being disbursed to our bank account. It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information that we need. And in so doing, we found out that over $100k of payments have not been sent to our bank account. If the reporting was more clear, we would have been able to identify the issue years ago. One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging. It would also be nice to be able to customize reports, so that the user can pull the information that is needed at their own convenience.

Reasons for switching to SmartRec

It was expensive and had poor reporting options

Chelsea M.

Verified reviewer

Sports

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Room for Growth

Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Cons:

Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out.

Reasons for choosing SmartRec

- We heard a lot of bad reviews about CivicRec's financial management software from users. - RecTrac, though robust, was too complex for an average user. Amilia had an easier feel to it. Closer to an app than a spreadsheet

Reasons for switching to SmartRec

In October of 2021 MaxGalaxy is being discontinued. We were also not happy with the software as a whole & would of looked for a new service anyway.

Vendor Response

Thanks so much for the thorough review Chelsea :) we will take your feedback to the product team.

Replied February 2022

Erika T.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Reviewed February 2023

Smart Rec Review

SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement.

Cons:

There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks.

Reasons for switching to SmartRec

The previous system was antiquated and was not providing support or development like we needed

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