SmartRec 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SmartRec

4.3

(146)

Pricing

Starting at $99.00 per month

About SmartRec

SmartRec is a recreation management solution that helps public organizations manage bookings, schedule employees, track attendance, create pricing strategies and more on a centralized platform. It allows park and recreation agencies to build and distribute custom forms and waivers to manage registrations and collect residents’ information.

SmartRec enables administrators to issue waitlists, maintain registration restrictions, organize fundraisers, sell merchandise and generate financial and activity reports. Supervisors can create community segments and groups for targeted activities, discounts and scholarships. Additionally, it provides a separate customer portal, which allows residents to access digital membership cards, activity calendar and transaction history.

SmartRec facilitates integration with several third-party solutions, including Google Analytics, Google Ads and Facebook ads. It also provides iOS and Android mobile applications, allowing users to track activities remotely. Pricing is available on request and support is extended via email, live chat, phone and FAQs.

SmartRec Screenshots

SmartRec Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

flat rate, per month

Plan includes:

Facility management
Online Registrations
Configurable Forms
Memberships
Fundraising
Reporting Tools
Discounts & Promotions

Growth

$499.00

flat rate, per month

Plan includes:

League Registration
Dedicated Account Manager
Staff Management
Marketing Tools

Plus

$799.00

flat rate, per month

Plan includes:

Geographic Segmentation Tools
Merchandise
Support Included
Implementation & Training

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SmartRec Features

Popular features found in Membership Management
Application Management
Communication Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Membership Renewals
Payment Processing
Promotions Management
Registration Management
More features of SmartRec
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
API
Attendance Management
Attendance Tracking
Attendee Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Check-in/Check-out
Child Care
Class Management
Class Registration
Class Scheduling
Client Management
Client Portal
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Discount Management
Donor Management
Electronic Payments
Email Reminders
Email Templates
Employee Management
Enrollment Confirmation
Event Calendar
Event Registration
Event Scheduling
Facility Management
Facility Scheduling
Faculty/Staff Management
Family Memberships
Financial Analysis
Financial Reporting
For Campgrounds
For Dance Studios
For Martial Arts
Forms Management
For Summer Camps
Fundraising Management
Group Registration
Invoice Management
League/Team Management
Maintenance Management
Marketing Automation
Medical Management
Member Accounts
Member Communication
Member Database
Member Management
Membership Management
Membership Signup
Mobile Access
Mobile Alerts
Mobile App
Multiple User Accounts
Online Booking
Online Forms
Online Payments
Online Registration
Onsite Registration
Payment Plans
Point of Sale (POS)
Program Management
Real-Time Reporting
Recurring/Subscription Billing
Refund Management
Reminders
Rental Management
Reporting & Statistics
Sales Reports
Scheduling
Self Check-In/Check-Out
Self Service Portal
Skills Tracking
SMS Messaging
Staff Management
Staff Scheduling
Student Management
Team Management
Third-Party Integrations
Transaction History
Visitor Registration
Volunteer Management
Wait List Management
Website Integration

SmartRec Integrations

Google Analytics 360

iPost

Constant Contact

Evolia

Bloomerang

Funraise

See all 11 integrations

SmartRec User Reviews

Overall Rating

4.3

Ratings Breakdown

51%

34%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.6

Functionality

3.9

Shannon H.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Reviewed September 2024

Customer service means everything

Our overall experience with SmartRec has been exceptional. The platform’s intuitive design and user-friendly interface have greatly improved our staff’s efficiency and productivity. By streamlining administrative tasks, SmartRec has allowed our team to spend less time on the computer and more time actively engaging with our customers. The CRM’s robust features, including easy customer data management and seamless communication tools, have helped us build stronger relationships with our clientele. It’s truly made a world of difference in how we operate, enhancing both our service quality and team morale.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service and their willingness to adapt the product.

Cons:

Not being able to choose your own credit card processor.

Reasons for choosing SmartRec

Reclique Core ended up merging with Daxko.

Reasons for switching to SmartRec

We were completely frustrated with Daxko's unwillingness to upgrade the platform and anytime they did take a change into consideration, we were charged an additional fee for its use.

Laura C.

Verified reviewer

Child Day Care Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Works well but could use some improvements too!

This streamlined a huge amount of work in allocating spaces available for programs and I would not want to return to any other system for that, but for other aspects of the program, improvements would be great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how you can set a limit to the number of participants per activity and that families can see the number of spaces available or the number of participants on the waitlist.

Cons:

It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax receipts for families, or sign children in/out multiple times per day, though this is something we were told it would do.

Reasons for choosing SmartRec

It allowed families to know immediately if they were registered in a program, as well as display the available spaces and waitlists; this is something that our families had been requesting for quite some time and they are very happy with it.

Reasons for switching to SmartRec

Procare did not allow the modifications to programs that we required; we were told we could print the same type of files as the previous system we were using (not true), we were also told it provided tax receipts, which it does not, but that registration function is wonderful.

Michael S.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Mostly good, but there is some bad

Been good overall, though the ability to not be able to modify is frustrating at times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to put program registration into the customers hands

Cons:

Limited functionality, the is not a lot of room to modify to personal needs

Reasons for choosing SmartRec

At the time it seemed that they would be able to best meet our needs. Canadian company which was important. The team has been great to work with

Reasons for switching to SmartRec

Sandbox was bought out and no longer receiving updates to operate

Stacey M.

Verified reviewer

Child Day Care Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Registration Software

Our adjustment to SmartRec was fairly smooth with few hiccups. Our families were able to figure out registration with relative ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SmartRec allows us to automatically charge families for monthly child care costs, have immediate enrollment for programs, and generally manage our registrations.

Cons:

In our area, we are required to have printed, physical copies of registration information for each participant. SmartRec does not quite provide an easy system for this documentation.

Reasons for switching to SmartRec

The platform we had been using (sandbox) was purchased and discontinued by Procare.

Tanya B.

Verified reviewer

Sports

2-10 employees

Used daily for less than 12 months

Reviewed September 2024

Good and Bad

Overall there are some things that I really like but not sure if the things we really dislike are a dealbreaker. We have 6 months left on our contract and feel a little stuck. Doubtful we will renew.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that someone can do their registration and input their own information as well as sign forms. I like that once registered we are able to do the attendance based off of the registration. I also like that is shows how many spots are available when registering.

Cons:

The system is very difficult to use. After training and 6 months later, I still have to contact support weekly on how to do stuff because it is difficult to maneuver. Payments take a long time to get into our account (7-8 days) vs the competition (1-2 days). We stopped processing payments with Amilia. Also if you have to stop payments or make changes it is very difficult to do. It's not just cancel and done. Lastly my customers found the installments confusing. It shows the yearly payment. in my industry some people do charge monthly what we charge in a year. I would work better to have installments listed as monthly instead of annually. Also don't like you have to sign up for a yearly contract. We are just stuck with the service if we are not happy. Lastly credit card fees should be deducted when the transaction happens instead of being invoiced at the end of the month.

Reasons for choosing SmartRec

Don't remember them all, it was about a year ago

Reasons for switching to SmartRec

I wanted to simplify the enrollment process for myself and for parents. It took a long time for me to enroll one student in many systems.

Susan W.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Reviewed September 2024

Room for Improvement

Overall, I would rate this system at 3/5 stars. Should customer service enhance, I would be inclined to raise it to 4 stars. If they manage to improve the overall experience by incorporating volunteers, implementing email features, and streamlining the scholarship award process, I would be happy to award them a 5-star rating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really enjoy that Adult and Youth Programs can be accessed through the same interface. It’s such a big help for organizations managing both programs at the same time. I also love the organized home page that lets you see the most recent registrations, merchandise orders, and more. Setting up programs is fast and straightforward, with everything conveniently located in one spot. Gathering data for rosters is fantastic, although the medical form feature could use some improvement.

Cons:

Customer service leaves much to be desired, with wait times sometimes exceeding two hours. There is a lack of responsiveness for phone inquiries, forcing users to communicate all issues via chat. Customer service representatives often expect individuals to resolve their own problems, providing little support for recurring issues that cause frustration. They constantly point you to articles, essentially requesting you figure it out. I truly miss the exceptional customer service we received from Campminder, our previous system, which was outstanding and deserving of an A+++. In contrast, I would rate [sensitive content hidden] customer service as just one star. The scholarship application process is quite cumbersome, especially when students register before being awarded. Smart Rec is not ideally suited for this procedure, resulting in a complicated and multi-step experience. Additionally, the medical forms available within this system are quite basic, offering little in terms of detail. Furthermore, the current system does not support the inclusion of volunteers, making it impossible to set them up within this platform currently. It is not possible to send an email containing links and customize it as needed. However, you can send a pdf, which does not achieve the desired result. Instead, you must generate a report and distribute it via a different platform to complete this task.

Reasons for choosing SmartRec

Our previous [sensitive content hidden] had looked into this and liked it and after completing another trial a year or so later, this system seemed to be the best fit for our needs.

Reasons for switching to SmartRec

A system was required that encompassed both Youth and Adult Programs.

Eric H.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Reviewed September 2024

Keep Working

I like that things are growing and expanding. I think updates are less often than I thought they would. I do enjoy the way things are set up for our staff to use, and I like the contracts feature. The support has been good as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the user interface and how easy it is for people to navigate on the back end.

Cons:

That creating an account doesn't finish the registration. That there is no team or schedule creation feature, and no communication feature.

Reasons for switching to SmartRec

Expensive for us, contract was negotiated poorly. Their development team was slow and would do quick fixes rather than full fixes. We likes SmartRecs UI for us and customers.

Amy B.

Verified reviewer

Music

51-200 employees

Used daily for less than 12 months

Reviewed August 2024

Finally, a software we want to keep for awhile.

Overall, the experience with SmartRec has been amazing. The entire process from sales, to implementation, to continued support has been stellar. At no point have we been left out to dry on our own.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The connection between activities and the calendar is seamless. Data is easy to pull and manipulate. End user experience is easy and friendly. Customer support is very helpful and resolute. Any bugs or issues (of which there are very few) are resolved quickly, or updates provided on a regular basis.

Cons:

Not having language translations outside of English and French. Not being able to mark attendance as tardy (not just present or absent). Not having as much control/manipulation of the private lesson module.

Reasons for choosing SmartRec

It had the best all around for what we needed, while solving and elevating our foundational problems around finance, billing, and data reporting. Everything else was a bell and whistle that has continued to improve our experience with the SmartRec software.

Reasons for switching to SmartRec

Finance and billing were a mess. Data reporting was difficult, and the data it collected was messy and inconsistent.

Vanessa A.

Verified reviewer

Performing Arts

11-50 employees

Used daily for less than 6 months

Reviewed August 2024

Pleased with Amilia so far :)

We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds less necessary.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love how it integrates class registration and facility bookings with our CRM, Salesforce.

Cons:

We would like cancellation policies to be able to be applied to facility bookings and for renters to be able to edit/cancel bookings themselves online based on the policy applied. We would also like membership status to be applied to facility booking renters as we can do for Activities. We would also like the ability to send a "hidden" link to studio/facility bookings in the way we can send a hidden link for an Activity. We would also like the ability to block a client from renting, putting a "do not rent" on their account if behavior or financial matters need to be addressed.

Reasons for choosing SmartRec

It integrates with Salesforce and also has facility and class registration.

Reasons for switching to SmartRec

Active did not have facility management, nor did it integrate with SalesForce

Amanda K.

Verified reviewer

Child Day Care Services

51-200 employees

Used daily for less than 2 years

Reviewed August 2024

Great for some things but there could be imrovements for others.

Overall, our business enjoys using this but as mentioned there are some aspects that need to be improved and considered. Businesses with funding - the charges on refunds seems high as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its great for programs that are one time programs such as camps, drop in classes etc.

Cons:

I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process

Showing 1 - 10 of 146 Reviews

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