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The Databank

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The Databank 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

The Databank
The Databank
4.4
(35)

Pricing

Pricing available upon request

About The Databank

The Databank is a cloud-based customer relationship management (CRM) database and communication system designed for non-profits. The Databank helps users manage relationships with donors, volunteers, activistsa and members from a single platform.

The Databank integrates with user website for online giving, event sign-ups, action alerts and meeting registrations. The suite of applications includes fundraising and donor management, pledges, recurring gifts and soft credits. Email marketing, text messaging, mailing address labels, duplicate search and mapping are also part of the program.

The PowerMail marketing tool helps users avoid downloading and uploading email addresses, and Databank Advocacy provides action alerts and encourages voter engagement. Report templates are included along with a report builder tool to compile customized sets of data. With The Databank’s various add-on tools and scalable models, the system can grow and change as needed.

The Databank is a fit for organizations in community building, social services, the arts, civic engagement, environmental issues and more.

The Databank Screenshots

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The Databank Pricing and Plans

Starting price: $750.00
Free Trial
Free Version

Basic

$750.00

No plan information available

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    The Databank Features

    • Popular features found in Nonprofit
      Accounting
      Campaign Management
      CRM
      Customizable Forms
      Donor Management
      Electronic Payments
      Event Management
      Fundraising Management
      Grant Management
      Membership Management
      Registration Management
      Volunteer Management
    • More features of The Databank
      Contact Management
      Email Marketing

    The Databank User Reviews

    Overall Rating

    4.4

    Ratings Breakdown

    5

    69%

    4

    23%

    3

    9%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.2

    Value for money

    4.3

    Customer support

    4.8

    Functionality

    4.3

    Have you used The Databank and would like to share your experience with others?

    BJ

    Ben J.

    Used unspecified for unspecified

    Review source

    Reviewed July 2012

    4

    The DataBank has helped us manage much of our contact data and communications/donation tracking for several years, and their ever-attentive support of their service (SaaS) is really what makes the user experience positive. We have been able to use this system to eliminate multiple manually tracked processes for communications and contact outreach, which previously utilized spreadsheets. The Databank provides a great service for us, allowing us to utilize a single source for this information wherever possible, and we are continually revamping how we use the system to take advantage of all the various benefits. Working with their development team to customize the system according to our needs has been a very fruitful process. We have been able to gain further insight and understanding of our contact base to allow us to hone in on and optimize outreach for our various programs. The functionality of the system is good, though still evolving at this point, and being one of the more in-depth users of The Databank's services, we are constantly pushing the limits and learning more ways in which the system can be improved; this is another area where their customer support really shines though.

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    3
    Functionality

    Read More

    JD

    Judy D.

    Environmental Services

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2017

    Excellent, responsive customer service

    4

    Integration between donor data, marketing and advocacy is very valuable.

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Customer service was always responsive and helpful. The extent of services and capabilities is relatively comprehensive.
    Cons:
    The interface is rather clunky and take a bit of time to master. I would like additional design capabilities, the email design feature makes it difficult to build easy and quick emails.

    Read More

    BR

    Bob R.

    Primary/ Secondary Education

    201-500 employees

    Used weekly for more than 2 years

    Review source

    Reviewed July 2018

    Good Experience

    3

    Ratings Breakdown

    4
    Ease of use
    4
    Functionality
    icon
    Pros:
    once you get and grab a hold of the learning curve, it it smooth sailing and easy to navigate through
    Cons:
    the only issue is that customer service can be hard to get a hold of and does not seem to help much,

    Read More

    MG

    Michael G.

    Environmental Services

    Used unspecified for unspecified

    Review source

    Reviewed April 2014

    The only database you need is The Databank

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The Databank has literally everything you could ask for in a software package: donor management, relationships, advocacy, marketing, RSVP, meeting reservations, tracking, product sales, and more for both online and offline work. The Databank allows you to customize practically anything you want so that it will even better fit your needs. The customer service and tech teams are outstanding as well. In the seven years that I have been using The Databank, I have always felt like everyone on the staff knew exactly who I was and what my needs were. I worked with their team on a complete overhaul of our system as they rolled out all the new updates. I seriously thought I was their most important customer.
    Cons:
    Seriously, I cannot think of one negative thing to say or cite a single bad experience with The Databank or the team. The price is even inexpensive.

    Read More

    NT

    Nancy T.

    Used unspecified for unspecified

    Review source

    Reviewed February 2013

    4

    A Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months. Overall though, I am really impressed with this business.

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality

    Read More

    NT

    Nancy T.

    Used unspecified for unspecified

    Review source

    Reviewed October 2013

    DataBank Helps Us Organize and Grow

    4

    Breath of Hope Lung Foundation is a young, grassroots movement focused on bringing awareness and research funding to lung cancer. Lung cancer takes more lives than breast, colon and pancreatic cancers combined, yet - because of the smoking stigma - it remains seriously underfunded. Lung cancer strikes nonsmokers, former smokers and smokers at an alarming rate in our country. With only a small group of volunteers and in just a few years, we have already drawn in more than 5000 people in support of our mission. The DataBank was a much welcomed and very professional way for us to start managing our contacts. With their help, we have become a full fledged fundraising machine. We appreciate their trainings, their prompt responses to questions and we look forward to bumping up to their higher level of service sometime in the next 18 months.

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support

    Read More

    ME

    Michael E.

    Environmental Services

    Used unspecified for unspecified

    Review source

    Reviewed November 2014

    Great product, awesome customer service

    5

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    They have the best customer service in all facets of the business, from tech support to billing. I feel like I know the folks that work for The Databank. Not only do they respond quickly (often within the hour) to requests, the company as a whole is extremely responsive to user comments to improve the service. Many ideas crop in upgrades, and they are constantly working to improve the product.
    Cons:
    The report builder is a little clunky, and it is not always easy to drill too deeply into the data without exporting to Excel and doing it that way. It's not a major hurdle, though, and all CRMs suffer from some sort of reporting deficiency, in my opinion.

    Read More

    VC

    Vicki C.

    Used unspecified for unspecified

    Review source

    Reviewed June 2014

    User-friendly platform and extremely friendly support!

    4

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    As a small nonprofit with limited resources and staff, we like that the software is simple to use and has been easily adaptable to our special needs. The support staff at The Databank is extremely easy to work with, and they are timely in their turnaround when we have questions or need updates to our database. We especially like the recent changes that make the user interface more visually appealing for us and our clients.
    Cons:
    Nothing of consequence. Any question or issue we have ever had has been resolved.

    Read More

    SH

    Shannon H.

    Used unspecified for unspecified

    Review source

    Reviewed February 2013

    4

    With more than 14 years experience in fundraising, I've had to use a number of different databases. Each one of them created a great deal of frustration and were far from user friendly. As a Development Director, I had the opportunity to research and review a long list of options for switching over our data. I chose the databank and couldn't be happier. I find it user friendly and the staff to be extremely helpful and supportive. It was an easy transition and the databank has served our needs very well. I would recommend the databank to any nonprofit looking for a database or fundraising software.

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality

    Read More

    MB

    Marilyn B.

    Used unspecified for unspecified

    Review source

    Reviewed February 2013

    4

    There are several great things I like about thedatabank folks. First and foremost, they are a people-centered organization and always respond to issues within 24 hours. They are rated as one of the best small companies in MN to work for, which means a lot to those of us working on social justice issues. Having access to the donor list from anywhere in the world is great. For work flow, we love the fact that thedatabank links to our credit card service for automatic entry of both one-time and recurring donations. And the forms that we can design and embed in our website are also very useful.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    4
    Functionality

    Read More

    Showing 1 - 10 of 35 Reviews
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