KACE 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KACE

4.0

(23)

Pricing

Starting at $2.40 per year

About KACE

KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices.

Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that. KACE Unified Endpoint Manager unites traditional endpoint management with modern management in a shared intuitive interface.

Visibility
Get a complete inventory of all devices accessing your network and easily address security risks. How? Agentlessly, Agent-based, Modern Managed - KACE does it all.

Devices
Support a range of device types for users working from home, on the go or in the office. Windows, Mac, Linux, iOS, Android, ChromeOS.

Autorenew
Use automated features to reduce IT team stress and limit impact to your users’ workflow.

D...

KACE Screenshots

KACE Pricing and Plans

Starting price: $2.40 per year

Free Trial

Free Version

Basic

$2.40

usage based, per year

No plan information available

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KACE Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of KACE
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automatic Patch Deployment
Barcode/Ticket Scanning
Change Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customization
Dashboard Creation
Data Import/Export
Data Visualization
Device Management
Email Management
Endpoint Management
Inventory Management
Inventory Tracking
IT Asset Management
IT Asset Tracking
IT Reporting
Knowledge Base Management
Maintenance Management
Monitoring
Patch Management
Prioritization
Problem Management
Procurement Management
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Requisition Management
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Supplier Management
Support Ticket Management
Task Management
Third-Party Integrations
User Management
Vulnerability Scanning
Workflow Management

KACE Integrations

Google Workspace

Workspace ONE

KACE User Reviews

Overall Rating

4.0

Ratings Breakdown

35%

30%

35%

Secondary Ratings

Ease of Use

4.0

Value for money

3.9

Customer support

3.9

Functionality

4.0

Leyla M.

Verified reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

KACE SMA Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product offers a lot of flexibility with the ticket rule functionality. The software deployment/scripting is very easy and critical to what my team does.

Cons:

Could use some additional features on the helpdesk side, but making great strides

Reasons for switching to KACE

It was very cumbersome, hard to use, and didn't have all the features we needed

Verified

Reviewer

Research

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

DELL KACE K1000 IT Asset Management Tool

Overall, Dell KACE K1000 is a comprehensive IT management solution that can help you automate IT tasks, a wide range of features, like patch management, software deployment, and inventory management,helps us to manage the company assets and remote devices easily and to maintain compliance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used DELL KACE K1000 Asset and Inventory Management to tool for more than 3 years, it's a great tool to manage and keep track of your oranganization assets and devices.Dell KACE K1000 provided Patch management solution which helps organizations to automate the process of identifying, deploying, and tracking patches for their IT assets, using labels to separate the different appliances or devices and patching test machines using labels makes the patching management process easy. Patching devices using DELL KACE patch management feature is easy to use and configure.

Cons:

Ticket System provided by KACE K1000, I couldn't bring the ticket system I developed in K1000 to Production as I had intermediate knowledge in SQL Queries.

Reasons for choosing KACE

Our organization size was less than 10K, so the IT Director chose DELL KACE over other asset tracking and inventory management tool, he believed for organization whose total assets/devices less than 10K DELL KACE K1000 would fit our needs, in terms of cost and other factors.

Paul T.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Kace gets the job done but basic

It got the job done but now using FreshService and wouldnt go back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gets the job done so if you need less options and features it could save you some money. Depends on needs, we're phasing it out.

Cons:

Dated and lacking modern features to save time using automations.

William M.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Excellent tool for mid-size organizations.

We have been able to create labels and queries to organize all of our devices into groups, buildings, rooms, etc. We've also been able to script a lot of mundane tasks that would normally have required a great deal of "sneaker-net" and thusly a lot of wasted time. We've also been able to get our imaging process down to a level where our Tier 1 personnel can perform it, and image entire groups of PC's without having to physically touch them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using KACE (SMA and SDA) for the past 6+ years. I've been able to build it up to handle patching, scripting, imaging, reporting, and labelling/querying to my particular use cases. It is easy to learn and easy to implement, and although not very graphical, it does mostly allow you to do whatever you need to do in order to manage your organization. I feel it is in the "sweet spot" of management tools, for organizations that are too large to manage manually, but small enough that they don't need the likes of SCCM/Big Fix/etc. Customer service and tech support have always been wonderful, there have been several occasions when support helped me through a problem, and even admitted that the problem was on their side, and their communication was always fantastic.

Cons:

About the only role where I feel KACE is lacking is self-service software distribution. Getting the user to click on the tray icon is a bit clunky, and I'd rather see a browser link to more of a GUI page (like a web page) of software self-service installs that the end-user can perform. Because of this, we've moved towards Chocolatey for our software package management and distribution.

Reasons for choosing KACE

Cost and feature set.

Reasons for switching to KACE

Altiris was bought by Symantec and lost some of its quality.

Emma F.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2022

Powerful and customizable (but a little out of date)

There was a little bit of a learning curve, and I had to decide whether to use managed installation vs shell scripts vs Kscripts, or whether to do scripted installations vs images, but ultimately I appreciate having that choice and alternative options in case my first attempt at something doesn't go as planned

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to troubleshoot most scripts and application packages. The "Run Now Status" page in the SMA lets me see where we're at, what's failing, and why.

Cons:

It's still 32-bit! Super frustrating when Powershell and Registry scripts don't work, and you spend ages troubleshooting only to realize KACE defaults to the 32-bit versions. For this reason, scripts that work in the SMA might not work in the SDA and vice versa, which makes for twice the troubleshooting. Also, the SDA still doesn't support Windows 11

Vinodh K.

Verified reviewer

Information Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

The best tool for IT assets inventory and patch management

Amazing application for IT asset and patch management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wonderful report for each node and compliance, patch management, inventory, and software tracking.We can upgrade Dell physical server firmware too.

Cons:

Compare to SCCM few options not available

Reasons for choosing KACE

The features and cost

Andrey C.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Bloated and confusing

Ratings Breakdown

Ease of use

Functionality

Pros:

The product is mature and fully featured. Has many bells and whistles. The marking/sales team will always tell you that it can do anything you throw at it. Patching is the biggest workload we throw at it, and it seems to work OK most of the time. Many of the other modules are indeed very useful and fully-functional. Keep reading for the gotchas...

Cons:

There is no unity between the different modules, other than the color scheme of the UI. Each modules has its own complexities, and just because you learned how to use one doesn't mean you now know how to use them all. It takes a significant amount of work to configure the appliance to be useful and functional. Training the team to use it is a monumental task, since the trainer has to be learning as they teach.

Grant E.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Long time KACE user, highly recommend this product!

Highly recommend this product. It is one of our most trusted tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using KACE for more than 10 years and have appreciated the way that it has kept up with new trends and technology as the expectations of IT groups change. When we have requested new features they have frequently been added, and the development team really listens to end users.

Cons:

The vulnerability scanning section is difficult to use and has not seen much improvement recently. This is really the only major function of KACE that we do not use.

Dillon K.

Verified reviewer

Environmental Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Asset Management Gold

KACE has been wonderful for us for years. We did use it for full issue ticketing with the company for years but have recently moved to another program for this purpose. We still use the product daily as a software repository and asset management. The level of detail that this product provides is exactly what we need for our computer inventory.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how we can run scripts, check software on each computer and implement custom attributes and comments in our computer information

Cons:

the GUI for Users is less than optimal. The GUI is more of an administrator view and it isnt very appealing for users to integrate with.

Reasons for choosing KACE

Asset management is easily used and custom scripts are also very easy to use to deploy software.

Verified

Reviewer

Public Policy

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

A lot of features with a dated back-end

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has quite a lot of features and is also able to gather a lot of 'live' information from the clients (with agents).

Cons:

The back-end seems a bit dated. Foreign language implementation has been an issues for years, there are options but up until now, it hasn't been working well. The GUI could use some improvement and give it a more modern look.

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