Pawfinity 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Pawfinity

4.6

(107)

Pricing

Starting at $50.00 per month

About Pawfinity

Pawfinity is a cloud-based pet grooming solution designed to help pet salons, kennels, dog daycare and retail pet stores organize client and pet data, schedule appointments, and process payments. The integrated point of sale (POS) system enables professionals to manage inventories, client records, promo codes, discounts, gratuities and more on a unified platform.

Features of Pawfinity include PCI-DSS compliance review, email notifications, invoicing, document storage, time tracking and more. It allows clinics to store files including client documents, vaccination records, receipts, invoices, expense reports, business licenses, photos, and dog training videos in a centralized repository. Additionally, managers can utilize the payroll management module to calculate employee salaries, track commissions and generate payroll reports.

Pawfinity facilitates QuickBooks connect, an accounting solution, which lets professionals automatically receive financial data from Pawfinity nightly. Pricing is available on a monthly and annual subscription and support is extended via online measures.

Pawfinity Screenshots

Pawfinity Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Stay & Play

$50.00

flat rate, per month

Plan includes:

2-Way SMS Messaging
Advanced Online Booking - NEW!
Auto Notifications
Boarding Reservations
Booking Genius™
Daycare Reservations
Food & Medication Tracking
Guest-Specific Features
Inventory
Point of Sale (POS)

Groom & Train

$50.00

flat rate, per month

Plan includes:

2-Way SMS Messaging
Advanced Online Booking - NEW!
Auto Notifications
Booking Genius™
Grooming Appointments
Grooming-Specific Features
Inventory
Mapping & Routes
Point of Sale (POS)
Precision Location - NEW!

Royal Package

$90.00

flat rate, per month

Plan includes:

250 Free SMS Credits (Monthly)
2-Way SMS Messaging
Advanced Online Booking - NEW!
Auto Notifications
Boarding Reservations
Booking Genius™
Daycare Reservations
Food & Medication Tracking
Grooming Appointments
Grooming-Specific Features

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Pawfinity Features

Popular features found in Pet Grooming
Billing & Invoicing
Confirmations/Reminders
Customer Database
Email Marketing
Mobile Grooming
Online Booking
Recurring Appointments
Service Catalog
Staff Management
More features of Pawfinity
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Animal Database
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode/Ticket Scanning
Booking Management
Calendar Management
Client Management
Client Portal
Commission Management
Credit Card Management
Credit Card Processing
CRM
Customer Accounts
Customer History
Customer Management
Customer Portal
Customer Service Management
Customizable Branding
Customizable Forms
Customizable Templates
Customization
Daily Reports
Discount Management
Document Management
Document Storage
Electronic Forms
Electronic Payments
Electronic Signature
Email Alerts
Email Reminders
Employee Management
Employee Time Clock
Event Calendar
Facility Scheduling
Forms Management
Inventory Management
Invoice Management
Mobile Access
Multiple User Accounts
Onboarding
Payment Processing
Payroll Management
Personalization
Pet Birthday Tracking
Pet Grooming
Pet Profiles
Photo Management
Photo Updates
Point of Sale (POS)
Real-Time Reporting
Real-Time Updates
Receipt Management
Records Management
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Sales Reports
Scheduling
Search/Filter
SMS Messaging
SMS Notifications
SMS Reminders
Social Media Integration
Third-Party Integrations
User Management
Vaccine Management
Wait List Management
Website Integration
Website Management

Pawfinity User Reviews

Overall Rating

4.6

Ratings Breakdown

79%

13%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.6

Functionality

4.3

Francisco B.

Used daily for less than 12 months

Review source

Reviewed March 2018

Bullied by Customer Service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good looking interface and sophisticated software with plenty other options, however... please read on...

Cons:

Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money.

Vendor Response

While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly. I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content contained within could be considered "bullying", as the replies simply the explain where to download a client list. The second reply reiterated how to download your client list, as well as how to cancel your account, ending with a question on why Kylin was so quick to threaten our company with such little content in communication. In reference to your performance claim, in an real-world test, the Add Pet process completes in 128 milliseconds (about 1/10 sec) and the form itself takes 30 seconds to fill out. We have had a data export available in the system since July 2017

Replied March 2018

Tito H.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

BEST software for mobile grooming

Overall the experience has been nothing short of great. The software works every time I need it to, it doesn't have glitches like some of the others, and it's very easy to use but still customizable (which is important to me). Their fast and nice support is just icing on the cake.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pawfinity is so easy to use. I love the app because I can use it on my phone and on my computer. They have very fast support response also, but I hardly need to contact them because it' so great I don't ever have any questions. They listen to us and add features we request, which is nice because they are always adding new features. I tried a bunch of other software, but this was hands down the best one.

Cons:

Nothing at all. This software helps me so much in my business and keeping everything organized.

Reasons for choosing Pawfinity

Their price, ease of use, and ability to run it on multiple devices. I liked that they do not try to nickel and dime you like the others. Also the texting feature and digital waivers are awesome.

Melanie L.

Used daily for less than 12 months

Review source

Reviewed April 2018

Very Satisfied, super easy to use, very friendly and kind people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly, they are always adding new features and every single time I get exited with the new updates. Everything that we suggest, they put it into consideration and the fact that they love to hear our suggestion makes us love it even more. I have spoke with the founder of Pawfinity on the phone once for help on the software and he answered every single question I had, plus he took the time to listen to all the things I would like to see added or modified to the software. I really recommend them to anyone that is looking for a Grooming Software. I'm a Pawfinity daily user and will be for a very long time as its really helping my business grow, My clients uses my online application to register, they also book online which is very nice. I have done lots of researches for a good software and Pawfinity is the best and safest one out there with very nice features and many more to come.

Cons:

They don't have any phone to get a hold of them but they have a support center in their software and reply very fast so I don't really think its an issue, plus if you really need a call, you just message them and they will schedule a call for you.

Vendor Response

Hi Melanie, Thank you for the kind words! We appreciate each and every one of our client's suggestions. It's those wonderful suggestions that has helped us create a software that is loved by so many pet pros worldwide!

Replied April 2018

Ashley K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2017

Great program. Great detailed profiles and ease of use

Ease of access(online) Employee information is good Tracking of retail and services is good but could be more easily accessed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to create detailed client profiles. Accounting and retail tracking is awesome. Recurring and reminders are important features. Online access is the best for never losing client data. Pawfinity is the best hands down.

Cons:

Needs easier access (one click) service details/history and pricing please. Pop up of last visit details would be great upon viewing profile. Pricing would be fair is these features was added.

Vendor Response

Thank you for the kind words Ashley! A few notes on your comments: The last visit / service details are available after locating your client in the header search area, which is available on every screen to allow for quick access. The balance between simplicity and data richness is something we keep a close eye on and are constantly perfecting. Keep in mind that as the level of detail in your data increases, your ability to reach such rich data in one-click decreases (our pet service businesses are quite complex!). Feel free to reach out through your support channel for tips on information access shortcuts!

Replied August 2017

Lauren M.

Used daily for less than 2 years

Review source

Reviewed April 2018

Very user friendly and clean format so it's easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional.

Cons:

It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well?

Vendor Response

Hi Lauren, Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level. Wish you all the best!

Replied April 2018

Maggie S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Excellent software for our mobile pet grooming company

Excellent company to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pawfinity is user friendly and efficient for our mobile grooming company. We have a team of 10 and growing, it keeps our appointments detailed and organized. I appreciate the training videos with visual and audio tutorials for our new hires to become accustomed to the software. The customer support has a quick response time and they are always able to help us trouble shoot questions we have.

Cons:

An area of improvement would be the mapping system. Being mobile a detailed map with maybe pins or another feature to assist with routing could always be beneficial.

Patty H.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

The Perfect Software

Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use. My entire staff loves using it as well. Even my clients like the client portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many pros with Pawfinity. It's so easy to use, they are always adding new features, it fits all of my business's needs and so much more.

Cons:

There isn't anything I dislike about this software. I only wish I had started to use it earlier.

Reasons for choosing Pawfinity

Pawfinity had so many great features and their support staff was so helpful and nice

Reasons for switching to Pawfinity

My old software had terrible support and crashed al the time

Laurren S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how streamlined the process was when we initially started the software and how the company aided in pulling all my data into the software right away. It’s also been great during COVID as we were originally signing up new clients but now we email a link and they can do it all themselves, cutting 5-10 minutes that we can spend grooming!

Cons:

Sometimes customer service isn’t as immediate since you have to submit a service ticket, etc. can’t really call.

Adrian & Becky B.

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2016

AWESOME!...and getting even better!

We did the trial run and talked directly with FIVE different software programs before choosing who to go with. Pawfinity definitely blew the rest out of the water. We can quickly get information, reports, tracking, snapshots, and many of the tools we use to maintain and build our business. Scheduling is a breeze and its easy to learn the basics to get going. We've had multiple positive comments from my clients who are loving the online scheduler. The entire program is not only a great time saver for us, but it's a great tool for entering pet trim and behavior notes for the groomers. We are now getting into selling products in-store and the inventory tracker is super. The customer service is top notch, as well. EVERY question we've ever had is answered promptly and even the suggestions we've offered are listened to and taken into consideration. We are only kicking ourselves for not having this program when we opened. The time it would have saved! We could have been focused on BUILDING our client base instead of wasting hours each week just keeping track of it. Pawfinity is absolutely a TOP NOTCH program. We would recommend no other.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service, information tracked, speed, reliability, portability, ease of use...honestly, the list goes on and on.

Cons:

Nothing that would prevent me from looking forward to logging in every morning.

Katie O.

Verified reviewer

Veterinary