NCR Voyix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

NCR Voyix

3.5

(91)

Pricing

Pricing available upon request

About NCR Voyix

The NCR Voyix POS system is part of a comprehensive retail solution designed to connect point-of-sale (POS) systems, payments, back-office operations, and more. Developed and supported by NCR Corp, NCR Voyix aims to power retail businesses with strategic insights, platform infrastructure, and end-to-end support.

NCR Voyix POS empowers businesses to operate at the speed of their customers by enabling faster service delivery and fulfillment. By engaging and inspiring retail staff, it also aims to enhance service levels and associate satisfaction. Additionally, the platform supports consumption-based economics, which can reshape innovation cost structures. Designed to meet high shopper expectations, NCR Voyix offers retailers the tools necessary to provide a holistic shopping journey, whether in-person or online. The unified point of sale within NCR Voyix enables real-time management of edge points and the updating of business rules without code changes. Comprehensive reporting and analytics provide an enterprise-wide view to help in making informed decisions. The system also supports self-checkout, offering customers choices while reducing operational costs and allowing in-store lab...

NCR Voyix Screenshots

NCR Voyix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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NCR Voyix Features

Popular features found in Retail Management Systems
Accounting Integration
CRM
eCommerce Management
Employee Management
Loyalty Program
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Retail Inventory Management
Returns Management
More features of NCR Voyix
Alerts/Notifications
API
Electronic Payments
Email Marketing
For Retail
Inventory Management
Inventory Optimization
Item Management
Mobile Access
Mobile App
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Retail POS
Sales Order Management
Sales Reports
Stock Management

NCR Voyix User Reviews

Overall Rating

3.5

Ratings Breakdown

34%

30%

14%

Secondary Ratings

Ease of Use

3.6

Value for money

3.3

Customer support

3.5

Functionality

3.6

Lars C.

Verified reviewer

Retail

11-50 employees

Used unspecified for less than 2 years

Review source

Reviewed April 2016

A Review On NCR Counterpoint

We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

Cons:

Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.

Deanna S.

Retail

Used unspecified for more than 2 years

Review source

Reviewed March 2016

It has been a road

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Cons:

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

Marc R.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Stay away from NCR Counterpoint

very poor. if i can give a negative rating i would. Technical support is non existent and new versions are full of bugs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful POS software. Very configurable and can manage all aspects of our business if the technical team new what they were doing

Cons:

New versions are full of bugs and there is no technical support. NCR does not seem to be investing is this software package anymore

Verified

Reviewer

Sporting Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2020

Great Software For Point of Sale

Counterpoint made our inventory and POS terminals simpler and more efficient.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Counterpoint has been great for our point of sale and inventory system. Simple ways to do most everything and extremely easy to get people up and trained on the system.

Cons:

Any regulation related tracking is very poorly put together. Routinely updates are pushed that force us to have violations with the ATF and it rarely gets fixed. They promise to build it compliant but have yet to deliver anything that doesn't cause more headache then its worth.

Verified

Reviewer

Retail

11-50 employees

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Review of NCR Counterpoint

My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with.

Cons:

It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered.

Royce J.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

CounterPoint works if you require complex inventory management for larger businesses

The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory.

Cons:

It was too extensive. CounterPoint would function well in larger operations where many users manage the same system. It's built for multiple location, multiple department businesses, with a tiered level of system users.

Zoe M.

Verified reviewer

Sporting Goods

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed March 2024

DO NOT USE

The worst experience I have had in almost 20 years of running my store.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it worked and we had support it was fine, we have been on paper receipt books for 2.5 years after giving them $7,500, they only wanted more money and more money to get us up and running again, at some point you have to realize you have been conned.

Cons:

Unethical company, does not care about its customers

Reasons for choosing NCR Voyix

Because I am too trusting and ignorant. I thought they would take care of us after using their product since 2005

Verified

Reviewer

Consumer Electronics

51-200 employees

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Counterpoint

Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Usually very easy to navigate Simple Easy

Cons:

Freezes sometimes Feels outdated Lags a lot

Mark S.

Verified reviewer

Retail

11-50 employees

Used unspecified for less than 12 months

Review source

Reviewed April 2016

Nothing very special

It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

Ratings Breakdown

Ease of use

Value for money

Customer support

Verified

Reviewer

Consumer Electronics

51-200 employees

Used unspecified for free trial

Review source

Reviewed April 2016

NCR Counterpoint

it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

ease to manage over the network and easy assign to every computer.

Cons:

keep the option of log in and off on every transaction on every employees and it can be slow.

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