Groove 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Groove

4.5

(87)

Pricing

Starting at $29.00 per month

About Groove

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service.

Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards display customer support metrics such as average handle time and reply type, as well as complaint trends, bugs and requests.

Users can set up an online knowledge base for customers. Groove also offers on-site support widgets such as an FAQ, contact forms and live chat. The software supports various integrations including Slack, Zapier, Facebook and Twitter.

Groove Screenshots

Groove Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Standard

$29.00

per user, per month

Plan includes:

2 Shared inboxes with email, live chat, and social channels
1 Knowledge base site
Email management & ticketing
Unlimited help widgets
Round robin auto assignments
Standard rule automations
Satisfaction ratings & feedback
Standard reporting
API & webhook access
40+ Native integrations

Plus

$45.00

per user, per month

Plan includes:

5 Shared inboxes with email, live chat, and social channels
2 Knowledge base sites with restricted access
10 Free lite users
Advanced rule automations
SLA management
Advanced reporting
AI summarize
AI sentiment & tagging
AI writing assist

Pro

$70.00

per user, per month

Plan includes:

25 Shared inboxes with email, live chat, and social channels
5 Knowledge base sites with restricted access
50 Free lite users
Tiered discounts
Data exports
Enterprise security
Advanced API access
Skill based auto assignment

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Groove Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of Groove
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Autoresponders
Call Center Management
Chat/Messaging
Communication Management
Configurable Workflow
Contact Management
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Drag & Drop
Email Management
Event Triggered Actions
Feedback Management
Full Text Search
Inbox Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Performance Metrics
Prioritization
Project Management
Queue Management
Real-Time Chat
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search
Search/Filter
Sentiment Analysis
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Ticket Management
Widgets
Workflow Management
WYSIWYG Editor

Groove Integrations

GitHub

Mailchimp

Meta for Business

Shopify

Stripe

Slack

See all 13 integrations

Groove User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

29%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.2

Brady B. M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"

GrooveHQ has been there for us for years and continues to innovate!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

"GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"

Cons:

No live phone support. this makes it hard for us to deal with immediate issues we may have.

Jaap K.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Groove helps us to improve our service to employees and clients

It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful.

Cons:

It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you.

Reasons for switching to Groove

Shared mailboxes in outlook are not a good option to have a good overview of open tickets. Groove makes this overview much better for us.

Jared W.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Not nearly as efficient as Outreach

I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful.

Cons:

Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software.

Reasons for switching to Groove

Wasn't my choice it was forced upon us.

Joseph K.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Great solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations.

Cons:

While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years

Reasons for switching to Groove

Price and really bad support service. Our cost become expensiv without any awesome new function.

Josh S.

Verified reviewer

Legal Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Great help desk tool with knowledge base

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sleek UI, and the fact that Groove has a knowledge base that you can publish to users is a really nice bonus.

Cons:

Groove is a little on the expensive side; in the world of AI, we found we didn't need all of the extra features that came with a bigger price tag.

Amy I.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Great business email provider

It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To be able to work as a team and be able to jump in and help out if they are out.

Cons:

There is nothing that I don't like about Groove.

Reasons for switching to Groove

Outgrew what Gmail could offer our company.

Carrie H.

Verified reviewer

Commercial Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Groove is good for our team

Overall, I think that it has been a good tool for our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to share inboxes with work colleagues.

Cons:

Needs a contact book and hard to forward email within organization, forwarding or sending to 2 addresses does not seem to work well.

Kelly M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Great Email software

I personally like Groove and it is very user friendly, I have always been an outlook user but the transition was easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The read confirmation function and the post it notes - helps us communicate internally without the client seeing.

Cons:

Not being able to reply to an earlier thread of conversation.

Emily M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Awesome App!

Overall, my experience with Groove has been great! It's made emailing a lot more easier and feel more organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location

Cons:

Theres not anything that I currently dislike about Groove.

Bryson S.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Groove HQ is awesome!

The overall experience with Groove was fantastic. It's a great product for the price and we were very pleased with the product from start to finish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, quick and effective customer support. Modern feeling UI.

Cons:

I didn't have any cons to using Groove that I can think of.

Showing 1 - 10 of 87 Reviews

See All Reviews

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Groove 2026: Benefits, Features & Pricing

Overview

About Groove

Groove Screenshots

Groove Pricing and Plans

Groove Features

Groove Integrations

Groove User Reviews

Groove Popular Comparisons

Other Top Recommended Knowledge Management Software

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