Reputation 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Reputation

4.4

(184)

Pricing

Pricing available upon request

About Reputation

Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface.

Professionals can utilize Reputation to create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.

Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.

Reputation Screenshots

Reputation Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

No plan information available

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Reputation Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Reputation
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Approval Process Control
Audience Analytics
Audience Engagement
Automated Publishing
Automated Responses
Benchmarking
Brand Management
Brand Tracking
Calendar Management
Campaign Analytics
Campaign Management
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Competitor Monitoring
Content Discovery
Content Management
Content Publishing Options
CRM Integration
Customer Engagement
Customer Experience Management
Customizable Branding
Customizable Reports
Dashboard
Data Management
Data Visualization
Engagement Tracking
Filtering
Hashtag Tracking
Image Library
Keyword Filtering
Keyword Tracking
Media Monitoring
@mentions
Mobile Survey
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Natural Language Processing
Negative Feedback Management
Offline Response Collection
Optical Character Recognition
Performance Metrics
Post Scheduling
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Role-Based Permissions
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Social Sharing
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Reputation Integrations

Salesforce Platform

Web.com

Meta for Business

CDK Global

Aline

AdvancedMD EHR

See all 22 integrations

Reputation User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.3

Functionality

4.3

Sherry W.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Makes Social Media Reviews Very Easy to Track

You can respond to reviews immediately, especially bad reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Cons:

Could have more analytics, but that's not a deal breaker.

Reasons for choosing Reputation

Podium and Reputation are really 2 different animals and we use and like them both.

Aurora C.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Reputation.com Makes the grade

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform.

Cons:

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Reasons for choosing Reputation

It was a decision made at a higher level - but it was the more completed program, and I am glad they chose it.

Carrie G.

Verified reviewer

Construction

11-50 employees

Used other for less than 12 months

Review source

Reviewed October 2019

Understand what you're getting

Previously 3

We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 2

Customer support

Previously 4

Functionality

Previously 3

Pros:

Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke.

Cons:

The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone.

Tyler M.

Verified reviewer

Marketing and Advertising

10000+ employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Wonderful Product with Great Flexibility

I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!

Cons:

The software can be glitchy every now and then, but overall this isn't such a detrimental issues.

Reasons for choosing Reputation

Reputation has had a large focus on making social media content accessible and easy to use. Other softwares have basic and limited functions, but nothing can touch the social media content management features that Reputation has.

Matthew C.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

A Solid Partner For Your Business

We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Cons:

As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Reasons for choosing Reputation

Price, promised support, features, manufacturer recommendations.

Reasons for switching to Reputation

Price, features, contract terms.

Max M.

Verified reviewer

Automotive

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Industry Leading Platform

Phenomenal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The overall tool is very user friendly but my biggest praise is to the account team.

Cons:

Overall, happy with all functionality and updates they've made

Reasons for switching to Reputation

Account support/team and overall functionality

Patrick O.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

A Great Partner

The team at Reputation has been outstanding and helped us with big issues and small.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.

Cons:

There is nothing that's not working for us right now.

Reasons for choosing Reputation

The overall product. They not only tell us how we are doing in online reputation, they give us concrete guidance to make a positive impact on our reputation.

Jeff P.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Good...once it's set up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and works exactly as expected.

Cons:

They way undersell the amount of time it takes to set up the platform.

Reasons for choosing Reputation

At the time, they were using two different platforms to track reviews and manage listings. I believe this has since changed.

Mor L.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

It enables us to know all the comments related to our reputation on all platforms and not leave them without a comprehensive answer

With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the Reputation management of reviews and reputation, it proved to be very effective. I loved how Reputation provides us with innovative and customized options to follow all reviews in one space, to help us improve engagement with the audience. I liked the success of Reputation in collecting and classifying reviews from all platforms, it simplifies for us to focus on knowing customer trends on each platform independently and formulating appropriate responses efficiently. The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Cons:

I did not face any complications, Reputation always collects reviews in real time.

Vendor Response

Thank you for your wonderful feedback, Mor! We’re thrilled that Reputation’s platform has helped you centralize reviews, improve engagement, and respond to customers efficiently. Knowing that you’ve addressed every comment with confidence is exactly the impact we aim for. Thank you for being a valued part of the Reputation community!

Replied January 2025

Britta B.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Great for a small to medium sized company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You have your own account manager who is very attentive to any needs.

Cons:

I think they are best for a smaller company than we have. We have a lot of issues with our information syncing.

Vendor Response

Thank you so much for taking the time to leave us your feedback, Britta! We're happy you feel supported with your account manager. If you continue having information sync issues, please feel free to reach out to your CSM or support to help troubleshoot. Thanks!

Replied October 2024

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