Reputation 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Reputation

4.4

(184)

Pricing

Pricing available upon request

About Reputation

Reputation is a cloud-based solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface.

Professionals can utilize Reputation to create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.

Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.

Reputation Screenshots

Reputation Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Custom

Pricing available upon request

No plan information available

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Reputation Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Reputation
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Approval Process Control
Audience Analytics
Audience Engagement
Automated Publishing
Automated Responses
Benchmarking
Brand Management
Brand Tracking
Calendar Management
Campaign Analytics
Campaign Management
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Competitor Monitoring
Content Discovery
Content Management
Content Publishing Options
CRM Integration
Customer Engagement
Customer Experience Management
Customizable Branding
Customizable Reports
Dashboard
Data Management
Data Visualization
Engagement Tracking
Filtering
Hashtag Tracking
Image Library
Keyword Filtering
Keyword Tracking
Media Monitoring
@mentions
Mobile Survey
Monitoring
Multi-Account Management
Multi-Campaign
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Language
Multi-Location
Natural Language Processing
Negative Feedback Management
Offline Response Collection
Optical Character Recognition
Performance Metrics
Post Scheduling
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Role-Based Permissions
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Social Sharing
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

Reputation Integrations

Salesforce Platform

Web.com

Meta for Business

CDK Global

Aline

AdvancedMD EHR

See all 22 integrations

Reputation User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.3

Functionality

4.3

Amanda W.

Verified reviewer

Human Resources

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2023

Huge Fan of Reputation!

Overall, we've found this tool to be a huge time savings when it comes to managing sentiment across platforms and locations. We are able to respond using predictive response text that Reputation provides and it is instantly handled through the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can manage the reviews and business listings for my multiple locations through one platform.

Cons:

I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Holly L.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2020

Very reliable

I would recommend for any business who needs to respond to reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons:

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Reasons for switching to Reputation

They were no longer in business with our industry.

Carrie G.

Verified reviewer

Construction

11-50 employees

Used other for less than 12 months

Review source

Reviewed October 2019

Understand what you're getting

Previously 3

We pretty much didn't have an experience using the software at all. We didn't get onboarding (someone got fired and they didn't reassign anyone to us) and then we got reassigned to someone who didn't know what features we had. We asked for our money back, if I am remembering correctly.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 2

Customer support

Previously 4

Functionality

Previously 3

Pros:

Honestly, the only thing I really liked about this was the initial sales pitch. We shopped around and were really sold, and the product wound up being a bit of a joke.

Cons:

The people. Aside from the initial sales pitches, we had a terrible onboarding rep. He didn't answer his phone, he didn't train us, he didn't know how the features worked. Turned out, he had been fired, and they never reassigned us anyone.

Ryan E.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

Cons:

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Becca W.

Verified reviewer

Real Estate

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Reputation.com makes it easy to manage your business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love being able to manage our multiple locations' listings and social media.

Cons:

At times there can be challenges with initial setup, but the processes have improved.

Vendor Response

Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!

Replied January 2022

Zack A.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Great for Multilocation Businesses

Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

Cons:

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

Jenn M.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Integration is Key

We are very happy & satisfied with Rep.com!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We love the fact that Rep.com sends automatic emails to every new move-in and puts them on a rotation is critical. That's what generates the best reviews for our company

Cons:

I wish they could track who leaves a review from their email. Currently, you can only see clicks.

Dan F.

Verified reviewer

Automotive

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Easy and Convenient

Stellar.

Ratings Breakdown

Ease of use

Functionality

Pros:

It's all-inclusive. Everything can be done from one dashboard. The filtering techniques are accurate. The quantity of templated responses is convenient.

Cons:

I'd like to be able to share the actual review with team members (internally, via email) and when I click the share button within the dashboard, an auto-populated link and text prompting a public share of the review appears.