Lightspeed Retail 2026: Benefits, Features & Pricing

I used Light speed at work when dealing with large groups of people at a time. It was easy to train people.

Overall we have been very happy with Lightspeed Retail. I would recommend it to any bike shop that is looking for a POS.

They are overall a good company and easy to work with.

I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected. It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine. Yesterday I waited in the phone queue for over an hour, waiting for customer support. This is unique to Lightspeed, as I rarely waited longer than a few minutes for support when Shopkeep owned the software. I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining. For me it is not worth the stress and frustration.

Horrible interactions when you're lucky enough to get a human involved - which is typically only on the sales side of the business. 3 months to get a response from the tech side (I wish I was exaggerating).

It is useful for setting up an ecommerce store with a POS system.

In general, it's easy for employees to figure out and use. Initial onboarding wasn't difficult, and we were up and running within a day.

If you’re considering Lightspeed, please read this before signing up. We used Lightspeed for many years, and I can honestly say it was one of the most frustrating and disappointing vendor relationships we’ve had. I held off on sharing this publicly until after we switched POS systems, because I genuinely worried they might try to make the transition harder. And based on how they operate, that concern didn’t feel paranoid. Lightspeed made major errors on our tax forms two years in a row. We’re talking critical 1099 mistakes that could’ve caused serious issues if we hadn’t caught them ourselves. This issue, which we were told many times is so easily fixed, took 3 months to fix, causing a whole lot of stress in our business & personal lives. On top of that, their customer support was virtually nonexistent most of the time, inconsistent, slow to respond, and rarely helpful. Anytime we needed real answers, we were ghosted by not only their support team, but our actual account managers. It felt like we were stranded on issues, big and small. What’s worse, when we first signed up, they were offering $250 Amazon gift cards in exchange for positive reviews. So if you’re wondering why their ratings seem suspiciously high in some places… that might be part of it. We stayed longer than we should have because switching POS systems felt overwhelming. But making the leap was 100% worth it. Our new system is easier for staff, more transparent on the backend, and supported by a team that actually communicates and follows through. If you’re unhappy with Lightspeed, trust me, you’re not stuck. There’s better out there, and you’ll wish you switched sooner.