TouchPoint 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TouchPoint

4.3

(249)

Pricing

Pricing available upon request

About TouchPoint

TouchPoint Software is a comprehensive, cloud-based church management system (ChMS) designed to empower medium and large churches to streamline operations, engage their congregation, and foster discipleship. Our all-in-one platform integrates a powerful church database with online giving through TouchPoint Giving and a mobile app to keep your church connected and thriving in today’s digital age.

TouchPoint helps churches manage their ministries more effectively with a suite of features tailored to meet your needs. From event registration and volunteer coordination to attendance tracking and small group management, our tools simplify administrative tasks so church leaders can focus on their God-given mission. Our system also provides robust communication tools, enabling churches to connect with members through email, text, and app notifications, as well as personalized, targeted messaging campaigns.

The platform’s online giving solution, TouchPoint Giving, is seamlessly integrated into the ChMS, providing churches with a secure and easy way to manage donations, track contributions, and generate detailed financial reports. The accompanying mobile app enhances member engagement, g...

TouchPoint Screenshots

TouchPoint Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Standard

Pricing available upon request

Plan includes:

Fully Customizable Database
Native Giving Solution
Fully Integrated App
Engagement Insights
Process Builder
People Management
Volunteer Scheduler
Registration Forms
Children's Check-In
Language Translations

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TouchPoint Features

Popular features found in Nonprofit
Accounting
Campaign Management
CRM
Customizable Forms
Donor Management
Electronic Payments
Event Management
Fundraising Management
Grant Management
Membership Management
Registration Management
Volunteer Management
More features of TouchPoint
Accounting Integration
Activity Dashboard
Alerts/Notifications
API
Attendance Tracking
Built-in Accounting
Child Check-in
Communication Management
Contact Database
Contact Management
Credit Card Processing
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Donation Management
Donation Tracking
Email Management
Email Marketing
Event Scheduling
Forms Management
For Nonprofits
For Religious Organizations
Member Communication
Member Database
Member Directory
Member Portal
Membership Signup
Mobile Access
Mobile App
Mobile Giving
Multi-Location
Online Giving
Payment Processing
Pledge Management
Recurring Giving
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Small Group Management
SMS Messaging
Third-Party Integrations
Visitor Tracking
Website Management

TouchPoint Integrations

Twilio

eSPACE

SendGrid

Sage Accounting

TouchPoint User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

42%

Secondary Ratings

Ease of Use

3.8

Value for money

4.2

Customer support

4.5

Functionality

4.2

Mark L.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Powerful, but not intuitive

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

Lower entry cost was our main reasons for starting with Touchpoint, formerly BVCMS.

Cons:

As a techie, I was good with the learning curve. Getting other staff to get comfortable with these was not easily done.

Levi K.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

Great Product, Great Partners

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TouchPoint is not just a company or a product, they really partner with churches and walk along side us in using data to empower ministry! It is highly customizable, and can be leveraged to meet each churches individual goals and needs.

Cons:

As a relatively newer church management software company compared to older well known softwares, some of the features are still being worked on and fleshed out. Particularly when it comes to volunteer scheduling and similar.

Reasons for choosing TouchPoint

The people and mission/vision of the company and the customizability of the software

Reasons for switching to TouchPoint

Not flexible or scalable enough. Didn’t fit our long term vision.

Vendor Response

Thank you Levi for your review and partnership! We appreciate all you do to serve the Kingdom and look forward to continuing to improve for ministry benefit. Blessings!

Replied September 2025

Salie J.

Religious Institutions

51-200 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2018

Review for Touchpoint

Previously 3

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 4

Customer support

Functionality

Previously 4

Pros:

You are able to send emails and print mailing labels for different groups very easily. It also connects contributions to individuals

Cons:

It is not user friendly about everything.

Michelle K.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed February 2025

TouchPoint - Pointing to Christ

When our church began looking for a new church management platform, TouchPoint was the only platform where every conversation began with the goal of how can we work together to bring Christ to your community, congregation, and staff. The service and attention to detail from start to present has been wonderful. There is always a person available to help from the TouchPoint staff or within the user community -- and the goal is to bring people to Christ using data to understand and see opportunities for ministry. It is a team environment that breaks the silo of doing local church ministry alone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize searches to find accurate opportunities for ministry.

Cons:

Whew! What a learning curve! It takes 2 years to feel like you know what you are doing -- this is also a pro because it shows the expansive nature that the system provides.

Reasons for choosing TouchPoint

Touchpoint was the only platform that every conversation pointed to Christ. It was scalable and forward thinking in development.

Reasons for switching to TouchPoint

The lack of support. The lack of reporting and search capabilities. The lack of new elements and development in the software to keep current with staff and member needs.

Vendor Response

Thank you Michelle! We love and appreciate you and all you do for The Kingdom! Everything is for God's glory and we're thankful to partner with such amazing churches!

Replied March 2025

James K.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for more than 2 years

Reviewed February 2025

TouchPoint solved all our problems around knowing our people

We've been with TouchPoint for about five years, and it has revolutionized how we care for our people. The "people falling through the cracks" are no longer hypothetical, but are a knowable list of individuals. We're able to bring people into the church body much more smoothly and intentionally than we ever could have before. Also, while we knew we wanted something that was super-customizable, we couldn't invest the time or money for a system that required major customizations just to get the basic functionality working. TouchPoint is positioned perfectly for us: it's certainly "enterprise" software, capable of handling ginormous churches, but it also worked out of the box for us, and we're relatively small. In these years, I feel like I've gotten to know many of the TouchPoint staff folks, and they are truly partners in our ministry. We're grateful for them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TouchPoint's robust features include member data management, online giving, event registration, volunteer coordination, attendance tracking, and much more. Any ChMS if, hopefully, the central place for all things "people," and this is actually true with TouchPoint. The software does great out-of-the-box, but can be customized to do all sorts of other things. Also, the customer support is outstanding, and new development clearly reflects actual church needs. There's also a well-established user community where TouchPoint users at different churches can compare methods and learn from each other. The cost is quite reasonable, too.

Cons:

I think this is true of any system that needs to appease many churches: different churches need slightly different things. I think TouchPoint navigates those differences pretty well overall, but not always perfectly.

Reasons for choosing TouchPoint

TouchPoint had the right balance between flexibility and out-of-the-box capability. It has an open API, which has allowed us to customize it extensively.

Reasons for switching to TouchPoint

Our pervious provider did not innovate on their current offering, but instead wanted us to migrate to a completely different offering. If we needed to do a full migration anyway, we weren't going to settle for a platform with inferior features, just because it was from the same provider. TouchPoint has continued to innovate on their existing platform.

Vendor Response

James, we appreciate you and thank you for your review! We look forward to continuing our partnership and elevating ministry in any way we can. Blessings!

Replied February 2025

James H.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for less than 2 years

Reviewed February 2025

Great all around!

We weren't used to such a capable tool. It took us a while to learn it and start making it our own. Now we are diving deeper every month and learning how to use it more effectively as a ministry tool rather than just an information warehouse.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TouchPoint can do everything we need it to! It wraps so many different tools into one convenient package. It is robust and extremely capable as well as very versatile and adaptable.

Cons:

Registrations, messaages related to registration settings, screens related to registrations, and user ease for registration could be better.

Reasons for choosing TouchPoint

Value value value. And capabilities exceeded what the others couls do.

Reasons for switching to TouchPoint

ACS was antiquated. When we came across TouchPoint, it didn't check every single box, but no ChMS did. And TouchPoint checked the most boxes and did so very well.

Vendor Response

James! Thank you so much for your feedback. We appreciate you as a partner and are glad that we add value to your ministry. We have Registration fixes on our Road Map for this year and look forward to elevating that experience for your church. If you ever need anything, don't hesitate to reach out! Blessings!

Replied February 2025

Laura S.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed March 2025

Review of TouchPoint CMS

TouchPoint software has helped our church tremendously by simplifying a lot of our processes and allowing us to do more than our previous databases. From online giving, statistics, communications, online registrations, and pastoral care, we have seen a great improvement in streamlining what we do digitally in order for our staff to have more time to support our church members in person.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at TouchPoint is a big part of what makes this software so valuable. They are focused on helping churches further the Kingdom by making administrative work simple, streamlining aspects of pastoral care, and providing top notch customer support.

Cons:

TouchPoint is constantly developing their program to work better for their church partners by improving current features and releasing new features. This means there are occasional bugs to work out in the software. (The support team is always swift at resolving these issues.)

Reasons for switching to TouchPoint

We needed a database that allowed more features and a company that would make changes based on our requests.

Vendor Response

Thank you Laura for your fair and honest review! We value you and your church so much and look forward to continuing to improve and elevate ministry. Blessings!

Replied April 2025

Adam D.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Exciting change to a great platform.

It has been great. People are easy to work with and we love the product. We love the way we can build out groups and organize people.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it is focused on delivery the best option for church database and contact list. We know it does so much more than we are taking advantage of now but love the tool.

Cons:

There are some features that would nice to have included like room and facility management. Other than that its great.

Reasons for switching to TouchPoint

Needed a more modern product to represent our church

Vendor Response

Thank you Adam for your review! We're grateful for churches like yours that we get to journey with and receive feedback from. We look forward to continuing to improve, including our impending Rooms & Resources functionality. If there's anything else we can do to elevate your ministry, please don't hesitate to reach out. Bless you!

Replied July 2025

Matt K.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed May 2025

Worth a look! Easy to use but customizable.

Overall, I have had a great experience with TP. I am very active in the community, getting ideas from other churches and sharing how we can best use the system and the data to serve our congregations and communities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it can be used as is for most churches, but if you have a bit of SQL and Python skills, you can expand it quite a bit for custom needs. Also, the support is excellent. They don't provide phone support, but their email support is often quick to respond. When it really counts, it is very possible to get the CEO and other leadership on the phone to fix something. That's something you can't find with bigger companies.

Cons:

I think some new features are not thoroughly tested as they should be. This issue has been addressed recently and has improved significantly.

Vendor Response

Matt, thank you so much for the killer review! We appreciate you and our whole church community! Thanks for allowing us to journey with you and your church!

Replied May 2025

Jana P.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

Frontline ministry

Mostly touchpoint has been good to me. I do not like that you put touchpoint updates are not complete.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tags are my favorite. I have got everybody on board. The search function is really helpful as long as you know what you’re looking for.

Cons:

Bugginess! I think that there is a steep learning curve with new users. As most of the staff members of an older generation trying to constantly learn the updates the news with all the updates.

Vendor Response

Jana thank you for you feedback! We are grateful for you and honored to serve your church. If you ever experience a bug, we hope that you contact our partner success team to get it resolved. We love hearing from our churches and look forward to continuing to improve for Kingdom benefit!

Replied September 2025

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