Tix 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tix

4.8

(190)

Pricing

Pricing available upon request

About Tix

Tix is a cloud-based solution for online and box office ticket sales and donations. Features include event management, access controls, social distancing, multiple seating options, and more. Tix provides users with customer relationship management capabilities such as email marketing and customer history tracking. Users can use the solution to process donations or membership sales while also utilizing the program to offer discounts to buyers based on their purchase history.

Additionally, Tix features barcode scanning, a built-in reporting and analytics engine, and customer-information encryption that can communicate using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones. Tix is PCI Level 1 certified for secure payment processing.

Pricing is on a per-ticket basis and support is offered via phone and email.

Tix Screenshots

Tix Pricing and Plans

Starting price: $0.25

Free Trial

Free Version

Box Office

$0.25

Plan includes:

CRM and More
Easy Integration
Multiple Seating Options
Sell Tickets

Online

$1.50

Plan includes:

CRM and More
Easy Integration
Multiple Seating Options
Sell Tickets

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Tix Features

Popular features found in Museum
Contact Management
Digital Asset Management
Event Management
Fundraising Management
Gift Shop POS
Inventory Management
Membership Management
Product Catalog
Ticketing
More features of Tix
Access Control
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Attendance Management
Attendance Tracking
Attendee Management
Attendee Profiles
Attendee Segmentation
Barcode/Ticket Scanning
Billing & Invoicing
Calendar Management
Conferences/Conventions
Confirmations/Reminders
Credit Card Processing
CRM
Customer Data Management
Customer History
Customer Management
Customer Support
Customizable Branding
Customizable Reports
Data Import/Export
Discount Management
Donation Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Email Reminders
Email Templates
Employee Management
Event Calendar
Event Scheduling
Event Ticketing
Event Tracking
Exhibit/Vendor Management
Financial Analysis
Floor Plans & Maps
For Film Festivals
For Music Festivals
Guest Accreditation
Guest List Management
Kiosk Ticketing
Marketing Automation
Mobile Access
Mobile Ticketing
Multi-Event
Multi-Facility
Online Booking
Online Payments
Online Registration
Online Ticketing
Onsite Registration
Onsite Ticketing
Order Processing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
QR Codes
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Registration Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reserved Seating
Role-Based Permissions
Sales Management
Sales Reports
Sales Trend Analysis
Season Tickets
Seating Map
Social Promotion
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Ticket Reservations
User Management
Venue Management
Volunteer Management
Website Integration
Website Management

Tix Integrations

Stripe

SurveyMonkey

PayPal

Square Payments

Mailchimp

authorize.net

See all 12 integrations

Tix User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.9

Functionality

4.7

Alex D.

Verified reviewer

Entertainment

Self-Employed

Used daily for less than 2 years

Reviewed September 2025

A Reliable and Solid Platform with Great Potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an event promoter and ticket seller, I've found Tix.com to be an excellent solution for handling all my basic needs. The platform offers great value for the money, providing a robust set of tools without a prohibitive cost. One of the standout features is the customer service; the support team is consistently responsive, knowledgeable, and genuinely helpful, which makes a significant difference when issues arise. While Tix.com effectively serves its core purpose, there is considerable space for improvement, particularly concerning structural design and data entry. Enhancing the user interface to be more intuitive and adding features that automate or streamline repetitive tasks would greatly reduce manual work. These improvements would make the system not just functional, but truly convenient and efficient for users managing multiple events. Overall, Tix.com is a dependable and affordable ticketing platform backed by excellent support.

Cons:

the least-liked aspect of Tix.com is the amount of manual work required for data entry and structural configuration, especially when dealing with specific ticketing scenarios. Having to manually block off the majority of a large venue for a small ticket allotment is a key example of a process that could be improved with more convenient features to eliminate unwanted labor.

Reasons for switching to Tix

I didn't like my old system. Very simple answer

Vendor Response

Alex, thank you for your detailed feedback! We're thrilled to hear that Tix.com has been a reliable and cost-effective solution for your organization, and we truly appreciate your recognition of our support team — we take great pride in maintaining a high service level. We also sincerely appreciate you highlighting areas where we can do better. While it can be difficult to automate processes for more complex ticketing scenarios, we continue to do what we can to improve efficiency. Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Logan F.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Reviewed September 2025

Great Support!

Solid, runs pretty well for the majority of patrons. I like the rate we pay compared to most other ticketing services I've looked into.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the staff support. Iris and Patti do a wonderful job helping me solve problems! I also like how simple the software is to use.

Cons:

Sometimes it can take a while to get tickets sorted out for patrons. They seem to have trouble logging in and selecting performances on their own. This tends to be older patrons who generally have difficulty with technology, computers, etc. I often help them on the phone because they can't book tickets.

Reasons for choosing Tix

Price and ease of use. I liked the customer support staff of Tix too! Thanks guys!

Vendor Response

Logan, thank you so much for your thoughtful feedback! We’re thrilled to hear that you find the software easy to use and that our team has been so helpful—your appreciation means a lot, and we’ll be sure to share your compliments with them. We also understand the challenges some patrons face when navigating online ticketing, especially those less familiar with technology. We appreciate you taking the time to assist them personally—it shows great care for your customers. We’re continually exploring ways to make the purchase process even more intuitive for all patrons and will keep your feedback in mind as we work toward future improvements. It’s wonderful to know that Tix continues to provide solid performance and good value for your organization. Thank you for your continued partnership! Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Jeff O.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used monthly for more than 2 years

Reviewed December 2025

Tix Easy to Work With

I have had nothing but a good experience with the Tix staff. They are always responsive and quick to reply with answers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of working with their staff. All of the reports are great also. Anything I want to find out, it's there.

Cons:

How it's not very integrative with credit card readers. I have to use a really outdated credit card swipe, and would like to have used something more modern or a scanner.

Vendor Response

Jeff, I'm glad to hear that you've had a positive experience with Tix. We pride ourselves on maintaining a high service level and appreciate your acknowledgment of that. We are also happy to hear that you're getting the information you need from our reports. The use of card readers is often tied to the payment processor being used, so please reach out to us when you have a chance to discuss your card reader options. Thank you for choosing Tix!

Replied January 2026

Mari W.

Used unspecified for unspecified

Review source

Reviewed April 2016

Personal interaction with staff is excellent, navigation of site not easy.

Cannot easily find solutions to problems on our own, generally must call and speak with rep to get answer - it works if its during office hours but not on weekends or evenings. At times feel as though I'm going in a circle.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Mari, thank you for your feedback. We offer a number of different tools that are available to help you maximize your use of our system, including a Knowledge Base, video tutorials, and onboarding emails. Additionally, our system features online, contextual help from within our various programs and reports. With respect to our availability, we offer 24/7 support at no cost - we can be reached outside of our office hours by calling our Support number. Thanks again for your feedback - we welcome the opportunity to help you get the most out of Tix. Silvia Mahoney | Tix, Inc.

Replied April 2016

Eril D.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Tix survey? I don’t know. You asked for this.

So far it’s been positive. A few hiccups here and there, but Surgió had been great at helping us and doing it quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s pretty easy to use and the fees are reasonable. If I do have an issue I can call and someone gets back to me pretty quick.

Cons:

I wish when people bought tickets it said “tax” instead fees. We often get people calling to see if they can order the tickets over the phone to avoid the “fees” and I have to explain that it’s tax. It’s more work for me but I also think it makes us look bad because “fees” are pretty shady. I don’t want people thinking we’re charging more just because.

Reasons for switching to Tix

We used vendini, that sent available as an option. Vendini was terrible and they were doing some sort of rebranding into a new product. It looked like the new product was going to be even worse than Vendini so we thought it was a good time to jump.

Vendor Response

Thank you for the thoughtful feedback— we're glad to hear that the system has been easy to use and that you've received quick, helpful support from our team! We understand your point about the all-in-one "fees" label. We know how important it is to communicate clearly with your customers, and to provide you the tools to work efficiently. The ability for our clients to add their own fees and label them accordingly is something that is on our roadmap; that functionality should allay any confusion as to what are fees versus what are taxes. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Collin W.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

The Perfect Ticketing Software for Smaller Venues!

Overall a very good experience in the 4+ years I have used TIX. Their customer service is top notch. The pricing is very reasonable and it works well for our smaller venue! If a few key features could be added, it would be phenomenal!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tix is a great ticketing service for our smaller venue! I switched over our 300 seat venue to TIX back in 2021 and am more than pleased! The event management functionality is great, as it is very simple to add and create new events, set templates, and quickly duplicate events that are repeated. The cost is very reasonable and I feel is quite a good value for a smaller venue without a huge budget. It is simple to use, with very little issues. Overall, very solid!

Cons:

What I like the least is the lack of a few key features that other ticketing companies have such as the ability to sell gift cards. I wish the emailing platform was a little more diverse as I feel the template is a but stagnant. The website itself doesn't have a great UI and can be a bit clunky on mobile.

Reasons for choosing Tix

Better Pricing Email Blast capability Great Customer Service Seemed to be a great fit for smaller venues.

Reasons for switching to Tix

Vendini went "out of business" and was switching over to AudienceView and I did not like the newer platform.

Vendor Response

Collin, we appreciate your thoughtful feedback! We're glad that you’ve had a positive experience with Tix over the past four years. Know that we hear you on the areas where we can improve. Many of our system enhancements are driven by suggestions from our users, and we will certainly pass along your comments about adding gift card functionality, enhancing our email offerings, and updating our mobile UI. Thank you again for choosing Tix - we’re committed to making your Tix experience even better in the future! Silvia Mahoney Tix, Inc.

Replied October 2025

Maria B.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Highly Recommend!

Having moved through three ticketing systems in three years, Tix is by far the best and perfect for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tix is super easy to learn both from a selling and from a management perspective and their training videos and articles are very helpful! Tix Support provides quick responses to issues and were fantastic collaborators during customer data migration & resolving challenges. They have been an enormous help managing fake accounts and overall security of customer information. Events and Packages are straight forward to create and manage and fees are quite reasonable.

Cons:

We love the pre-formatted reports and ability to customize but at times it can be hard to customize to our exact desired outcome.

Reasons for choosing Tix

Functionality, pricing, reporting, CRM, ability to create packages

Vendor Response

Maria, thank you so much for your wonderful feedback! We’re thrilled to hear that Tix has been a great fit for your organization and that you’ve found the platform easy to learn and manage. It’s great to know our training resources, reporting tools, and support team have all contributed to a smooth experience—especially during your data migration and security management. We’ll be sure to share your kind words with our support staff! We also appreciate your comments about report customization. We understand how valuable it is to have full flexibility when analyzing your data, and feedback like yours helps us continue improving those capabilities. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Katrina S.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Strong Solution for Mid-Sized Theatre

Overall, Marietta Theatre Company is happy with Tix's offering and service. The ability to pay for reservations online has been a huge help, and we hope for more digital enhancements (namely, the ability for customers to exchange their tickets online) in the future

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Strong reporting capabilities. Iris is a very helpful with customer service. The system is intuitive and fairly easy to learn, with plenty of guidance, as needed.

Cons:

Inability to sell gift certificates and for customers to exchange their own seats online (with or without a fee). Having to log in to purchase is also not ideal.

Reasons for choosing Tix

Seemed more suitable for a growing nonprofit offering a full season and individual tickets, rather than concerts or one-off events

Vendor Response

Katrina, thank you for taking the time to share your feedback! We’re delighted to hear that you find Tix’s reporting tools strong, the system intuitive, and our support team helpful. We’ll be sure to pass along your kind words to your Account Manager! We also appreciate your suggestions regarding gift certificates, online ticket exchanges, and guest checkout options. We understand how those features could make the experience even smoother for both your team and your patrons. We’re so glad to hear that Tix has been a great fit for Marietta Theatre Company. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Kerry Kristine M.

Verified reviewer

Performing Arts

2-10 employees

Used monthly for more than 2 years

Reviewed September 2025

Longtime Tix.com Customer Review

We're mostly very happy with the tix.com relationship. Our ticketing fees seem to be less than most and the customer service from your team is really great. Just a few things to tweak above, and we're all GOOD! But we thank you for your support. We love keeping this platform consistent for our fans.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service is ALWAYS readily available and we've had the same rep for a long time now, which is both comforting and helpful. We can always get a quick answer or reply from anyone when we need it.

Cons:

We absolytely HATE being charged the $25 for the disputes that come through especially when they are settled in our favor. We also wish there was a fair way to refund people when they make an accidental duplicate purchase or their card isn't recognized for some reason by the platform. We've had this happen before and it's complicated for us to reconcile.

Reasons for choosing Tix

I think at the time, the platform was easy to navigate and the ticket fees were the best of the group.

Vendor Response

Kerry Kristine, thank you for the thoughtful and honest feedback—we’re so glad to hear that your experience with our customer service has been positive, and that having a consistent rep has been a helpful part of that. We truly value the relationship we've built with you. We also understand your concerns around dispute fees and the challenges that come with resolving payment issues. These situations can be frustrating, and we’ll make sure your concerns in this are shared with our team. We're grateful for your continued partnership and support. Thanks for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

Morgana S.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed September 2025

Great experience with Tix

My training was limited (didn't have enough time with the person I was replacing) so going to my account manager (?) [sensitive content hidden] is great - very patient, listens to everything, and helps me resolve my issues. Also, one of the after hours tech support fellows was very understanding (this was some time ago, and I regret not getting his name). He also provided excellent customer service and helped me understand what I had to do to get back on track.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm still learning things about using the system, and [sensitive content hidden] was absolutely essential to help me resolve a problem using a new feature that we are including this season. After handling the first ticket exchange, she walked me through the process, step by step, giving me time to write my notes and physically follow her instructions.

Cons:

There is so much to learn - I wish I had more time to explore all of the other areas that I am not currently familiar with using.

Vendor Response

Morgana, thank you for taking the time to share your thoughtful feedback! We’re so glad to hear that your experience with our team has been positive and that your account manager has been such a helpful and patient resource while you learn the system. It’s great to know that the step-by-step guidance made a difference and that our after-hours support team was able to assist you when you needed it most. We understand that there’s a lot to explore within Tix, and we appreciate the time and effort you’re putting into learning the platform. We’re always here to support you—whether it’s walking through new features, offering additional training, or helping you get more comfortable with areas you haven’t yet used. Thank you for choosing Tix! Silvia Mahoney Tix, Inc.

Replied October 2025

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