Reelo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Reelo

4.3

(4)

Pricing

Starting at ₹30,000.00 per year

About Reelo

Reelo is a customer loyalty management software designed for small businesses. It allows them to create their own rewards program to incentivize customers. Reelo caters to various industries such as food and beverage, retail, fashion, and beauty and wellness.

The software offers several features to help build customer loyalty. Businesses can send targeted marketing campaigns on popular channels like WhatsApp, email, and SMS using pre-built templates. They can also create a referral program to attract new customers. Additionally, Reelo provides an easy way for businesses to get positive online reviews, which can boost their online reputation.

Another key feature is Reelo's customer insights capabilities. The software allows businesses to segment customers based on their behaviors and act on these insights in real-time. This helps businesses better understand their customers and tailor their marketing efforts accordingly.

Overall, Reelo is a comprehensive loyalty management solution designed to help small businesses build lasting relationships with their customers.

Reelo Screenshots

Reelo Pricing and Plans

Starting price: ₹30,000.00 per year

Free Trial

Free Version

Growth Yearly

₹30,000.00

per user, per year

No plan information available

Reelo Features

Popular features found in Customer Loyalty
Campaign Management
CRM
Customer Activity Tracking
Customer Surveys
eCommerce Management
Gamification
Gift Card Management
Loyalty Cards
Member Portal
Membership Management
Multi-Channel Marketing
Referral Tracking
More features of Reelo
Activity Dashboard
API
Campaign Analytics
Campaign Planning
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Email Marketing
Engagement Tracking
Loyalty Program
Multi-Channel Communication
Performance Metrics
Rewards Management
SMS Marketing
Third-Party Integrations
Transaction History

Reelo User Reviews

Overall Rating

4.3

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.8

Value for money

4.0

Customer support

3.8

Functionality

4.5

Have you used Reelo and would like to share your experience with others?

Navin D.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Excellent CRM for retention marketing , feedback collection and whatsapp campaigns.

I am using it from last 3 years and it has helped our business grow. I will recommend this CRM software to all restaurant and retail businesses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Value for money. Gives lot of insights about customers, captures feedback, generates QR codes, automated whatsapp campigns, segments customer, integrates with billing software.

Cons:

Customer service. They need to work on thier customer service as they ticket resolution takes lot of time. But account manager is very active and respinsive.

Reasons for switching to Reelo

Reelo was cheaper and it was complete CRM but Botosynthesis was just whatsapp and instagram management tool.

Muthukumar M.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Great loyalty tool for retail businesses

Great experience. Reelo made it easy to manage customer loyalty and increased repeat customers for our store.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reelo makes customer loyalty easy and effective. The reward points system encourages repeat customers, and the automated messages help us stay connected with shoppers at the right time. Very simple to use and perfect for retail stores.

Cons:

Everything works well, but I wish automated messages supported Tamil, since many of our customers prefer it.

Verified

Reviewer

Restaurants

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Average experience but can get better with few improvements

Overall good but needs a lot of improvement as it needs to meet F&B standards expecially related to customer care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the interface, the data capture mechanism and ease of undertaking whatsapp marketing campaign's.

Cons:

Glitches while redemption, customer care support which is still lacking on weekends as f&b this is highly critically.

Puneet G.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Grow the business with Reelo

After purchasing my subscription, I get my relationship manager [sensitive content hidden]. She has onboard my resturant and activate all features.Great Experience with her.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the customer care service the topmost. Features are also great.

Cons:

I have get the solution every time without any hurdle.

Showing 1 - 4 of 4 Reviews