HumanFirst 2026: Benefits, Features & Pricing

The UI challenges are so insignificant in comparison to what HF offers. The HF team are intelligent and kind. The tool works and we are getting value from it.

Initially, we used HumanFirst for primarily for intent training, and have trained and continue to refine several classifiers. However, we also recently switched to using HumanFirst as our real-time NLU for our chatbots by integrating it into our bot building tool, and have seen a ~10-20% rise in intent classification since (without any additional retraining).

After we boot-strapped the AI by assigning intents to almost all of the articles and added the SEO tags to the articles, we saw an immediate increase in CTR. I know this can be further improved through more gap analysis and intent tagging. I was also able to identify several gaps and write new articles for them, with dozens more on the way. HF's support has always been very helpful with any challenges I have and to try to improve the tool.

The overall experience has been overwhelmingly positive. From a toolset perspective: We can build NLU models extremely fast, disambiguate between intents, and use the tool within our BAU process for continuous improvement. On average, the models that we've used Human First, have about a 10-15% higher F1 score than the previous. From working with them: Human First feels more like a partner. They're deeply invested in our success, which shows with the fast communication, weekly syncs and input that we've had into the product itself.

As we have millions of conversations every month, monitoring and getting insight into what our customers are really saying was like a needle in the haystack. HumanFirst gives us quick and efficient insight into how our bots are working, and what needs to be done to fix them.

HumanFirst helped the team move to the next level. They listened to our needs and adapted the product according to our requirements. They supported the team members so that they were able to use the product optimally according to our use cases. I recommend HumanFirst for their product and for their team. They are good collaborators and business partners.

Gartner advises that the first step in chatbot creation should be detecting customer intents, and aligning these intents with business intents. For this purpose HumanFirst is dieal.

We needed to mine thousands of transcripts to identify intents the bot should have and training data to improve NLU. HumanFirst rapidly helped us achieve this. It's an ingenious tool that allows our team to quickly sort data.

Great experience and great work from the HumanFirst team making sure your process is sounds and works. They also make sure the process includes all the features that the tool provides. It really simplifies understanding your user's need