ClientTrack 2026: Benefits, Features & Pricing

My overall experience with ClientTrack has been very positive and has helped me do my tasks better now that I have everything in one place!

I worked in Homeless Services in Snohomish County in Washington State for 10 years and we were required by the County to enter every homeless individual into a database that collected demographic information for reporting to Housing and Urban Development. It was called Homeless Management Information System (HMIS) and ClientTrack was the vendor.

Really good for the first few years but horrible since they've switched to focusing on the portal.

Your behavioral health benefits include: Medicaid waiver programs, Homeless / homeless services, Long-term services and supports, Income cycle management, Services for youth and families, and Chronic disease.

I would definitely recommend Client Track to capture data for case managers. It is an easy program to learn and is a valuable tool.

Great product!

PROS - Logic: Being able to build logic into the workflow makes ClientTrack very client friendly. - Data Explorer: I am able to do the data component of my job because of data explorer. It is an easy way to create ad hoc reports. The visualization is amazing. - Friendly Customer Service: Everyone I have worked with at ClientTrack has been very knowledgeable and nice. - Emails: The ability to email referrals is excellent! - Customizability: (<Not sure that's a word, but you get what I mean) There are various ways to customize the software, which makes it easy to involve different kinds of partners and organizations. - ClientTrack15: Be still my heart! They did a wonderful job with the new upgrade. - Onmi-directional Search Bar: Makes everything easier. CONS - The eligibility function is not as robust as it needs to be in order to be utilized well for Coordinated Entry, especially if your model is to NOT to capture all eligibility requirements for all programs during the assessment. - I have had very frustrating customer service experiences with ClientTrack such as having to repeat the same information to 4 or 5 different people, having to explain theory (Coordinated Entry) to programmers constantly, i.e., speaking two different languages, or not being notified of holes in work we have hired them to do, e.g., the inability to edit or view completed assessments.

Software designed for case management that is intuitive with a logical format to support staff and management need for service planning and outcome information. Software includes dashboard for staff and provides client program eligibility using need criteria. ClientTrack offers cloud-based technology along with the ability to provide continuous improvement services (support and maintenance). Staff support is excellent with tailoring the software to organization's needs. An organization has to make a firm commitment to dedicate appropriate staff resources to ensure that the software incorporates essential information and workflows. Staff training must be on-going. The software is only as good as the commitment made up front by staff to provide feedback for improvement and the response by the company to make the necessary changes. CT has been very responsive to change requests and adapting the software to the needs of our organization. We are very pleased and believe we have found a partner committed to our success.

We have used ClientTrack for over 5 years as our primary data solution for many of our Supportive Housing, Rental Assistance, and Case Management programs. While we work with other database software from several different vendors, ClientTrack is our preferred software. In terms of design, ClientTrack comes with many useful features out of the box. However, what sets CT apart from other software that we've used is its flexibility. It is very easily customizable, and we've customized/altered our forms repeatedly over the years to meet changing demands of funders, addition of new programs, etc. In terms of data entry, we receive overall very positive feedback from staff and our partners about how simple and intuitive CT is to use. We've had overall very positive experiences with customer service. They are generally very responsive, and have been really helpful in coming up with solutions to meet our data needs. The pricing structure for ClientTrack is a bit high, but overall we are really happy with this product.

We had been using a cobbled together internal database for years. ClientTrack offered an off-the-shelf product which met most of our needs and we were able to personalize the system to meet the rest. The modules allow for an efficient and organized way of collecting and reviewing client data, allowing our users to record vital information as clients progress through our program. The reporting tool is robust and user friendly. Customer service is excellent and having a client advocate assigned to us ensures that any changes we want to make or concerns we have are handled in a timely manner.