monday service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

monday service

4.6

(108)

Pricing

Starting at $26.00 per month

About monday service

monday service is a cloud-based enterprise service management platform designed to unify, automate, and manage an organization’s service operations in one collaborative platform. Service teams across IT, HR, legal, finance, facilities, marketing, and more can streamline exiting processes by automating ticket resolutions, service workflows, and repetitive tasks using native, code-free AI and automations. Built on monday.com’s collaborative platform, monday service enables service managers to eliminate silos and bottlenecks by unifying and standardizing service operations across the organization and enabling collaboration across-teams and stakeholders.

By connecting ticketing with projects, workflows, and stakeholders, service teams can resolve complex issues faster, get a 360-degree view of service operations, and enhance the employee and customer experience. Customizable dashboards offer full visibility into service performance, enabling teams to anticipate needs, address issues proactively, and easily generate reports to showcase the impact of service operations on the organization.

monday service Screenshots

monday service Pricing and Plans

Starting price: $26.00 per month

Free Trial

Free Version

Standard

$26.00

per month

No plan information available

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monday service Features

Popular features found in IT Service
Compliance Management
Configuration Management
Inventory Management
Knowledge Management
Problem Management
Real-Time Monitoring
Release Management
Self Service Portal
Service Catalog
Task Management
Ticket Management
Workflow Management
More features of monday service
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Application Management
Asset Lifecycle Management
Asset Tracking
Change Management
Collaboration Tools
Communication Management
CRM
Customer Communication
Customer Support
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Feedback Management
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
IT Asset Management
IT Reporting
Knowledge Base Management
Multi-Channel Communication
Prioritization
Project Management
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Resource Allocation & Planning
Scheduled/Automated Reports
Search/Filter
Service History
Service Request Management
Support Ticket Management
Surveys & Feedback
Task Automation
Third-Party Integrations

monday service User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

37%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.3

Functionality

4.5

Derik P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

Great Tool - Slightly Predatory Pricing Packages

I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused.

Cons:

The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher.

Reasons for choosing monday service

Monday had a better CRM and Task Manager combination.

Reasons for switching to monday service

It was too complex and visually stressfull to use.

Abdull H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed July 2025

Impressed by the Performance and Support

My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free.

Cons:

There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience.

Reasons for choosing monday service

Seemed to be the easiest to implement into our company

Tony R.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Fix your AI logic Please.

The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The layout of the information and the easy adding of columns is great. Overall, it's a simple CRM that fits my needs.

Cons:

The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. It makes a mess in the contact activates and again causes extra work. Also, the scrolling of information and the switching of screens needs to be faster.

Reasons for switching to monday service

I changed companies and Monday was the CRM of the new company.

Elyashiv B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Small nonprofit, 2 month of implementing the system - Mainly CRM

I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Forms are easier to manage with no coding skills. Easy to log in. Mobile app is cute. Integrates with many third party services and platforms. Allows multiple contacts with the same unique identifiers (email, phone etc.) Easy to navigate.

Cons:

Still getting used to the interface. Merging duplicate contacts in CRM does not work well. Could offer more affordable plans, especially for nonprofit organizations

Reasons for choosing monday service

Recommended by consultant who worked with us

Reasons for switching to monday service

Ease of use and implementation - Each change in Salesforce needed development

Verified

Reviewer

Luxury Goods & Jewelry

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

Monday service review

Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support for this product has been amazing. Everyone has been very helpful and accommodating.

Cons:

It's taking too long to roll out, more my fault than theirs. The team has been very supportive and capable.

Reasons for choosing monday service

Robust but not complicated services with great customizability.

Bernice V.

Verified reviewer

Printing

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Monday is pretty cool

Above average. Definitely a program you can grow with. Our challenge is in figuring out we can scale it along side us and our clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is great. You all are responsive and strategic. There are many a time our team struggles as we are growing and you guys actually come through,

Cons:

I don't like how it is not integrated into commonsku. And, no matter how I try I can't associate contacts in the same organization or have it integrate properly with my Gmail.

Reasons for switching to monday service

By recommendation of another business mentor.

Angie L.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for less than 6 months

Reviewed July 2025

Catering Manager

Very good. I like it. I learned a lot. Wish I learned more but yes good information all around. Much appreciated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A helpful representative to answer questions. A detailed overview of what the product is and how to use it.

Cons:

There were more questions I wish I asked. I needed to learn more about reports and things like that.

Reasons for switching to monday service

Company choice not my own. New owner of products

Jack I.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Useful and efficient project management solution

Overall, our experience has been entirely useful, providing us with a central place to manage projects across our team efficiently and easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Monday.com offers us a central place to manage all of our projects efficiently and with ease. It is easy to use and feature-rich.

Cons:

Unless you are on higher paid plans, some key features can't be used, that being said, the features that are available on our plan do offer us a lot of value, but it would be nice to maybe have a few more key ones.

Reasons for switching to monday service

Teams was unusable for project management and was clunky.

Giselle A.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Reviewed July 2025

Great Platform for Organizing Work and Teams

My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with.

Cons:

What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it

Edward L.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Great Product... If you have the time

I think its a great tool that any business can integrate with the right time. I'm sure many businesses have had a great experience and I'm sure you can too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the open format which allows virtually any format of CRM to be done. The automations are great as well.

Cons:

That being said it took too much time to narrow down my own business model into the site. Being on a small team, we didn't have the time and resources to maximize its potential.

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