Online Reputation Management 2026: Benefits, Features & Pricing

Online Reputation Management software is designed to monitor, analyze, and manage brand presence across digital platforms. It is used by businesses in industries such as hospitality, healthcare, restaurants, retail, banking, and manufacturing to maintain brand image and address customer feedback. The software provides real-time review monitoring across various platforms through a centralized dashboard. Instant alerts notify users of new or negative reviews. AI-suggested replies and pre-built response templates help ensure consistent communication while aligning with brand tone.

Automated topic categorization and sentiment analysis classify feedback as positive, neutral, or negative, aiding in the identification of recurring issues and their causes. Competitor benchmarking features allow businesses to compare review metrics, sentiment, and engagement with industry peers. Predictive AI analyzes customer sentiment trends over time, offering insights for strategic planning. The platform supports review request campaigns through email or SMS to gather feedback, which can be displayed on websites to build trust. Additionally, Online Reputation Management also allows for bulk response au...