Bugzilla 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Bugzilla

4.1

(136)

Pricing

Pricing available upon request

About Bugzilla

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. It also shares bug list in extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.

Bugzilla Screenshots

Bugzilla Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Bugzilla Features

Features of Bugzilla
Activity Tracking
Alerts/Notifications
Audit Trail
Backlog Management
Bug/Issue Capture
Bug Tracking
Collaboration Tools
Customizable Fields
Customizable Reports
Issue Tracking
Milestone Tracking
Multiple Projects
Prioritization
Progress Tracking
Project Management
Real-Time Notifications
Reporting/Analytics
Status Tracking
Task Management
Workflow Management

Bugzilla User Reviews

Overall Rating

4.1

Ratings Breakdown

29%

56%

15%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

3.9

Functionality

4.0

Ramon Israel S.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Best value for your money.

I really like bugzilla for error management, as a testing company, something it gets hard to merge our internal operation to external operantion´s customers, so far with Bugzilla this task gets very easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very scallable. Easy to manage. Easy to deploy. Easy to share to internal team and customers.

Cons:

From my experience it was not very easy to install, as it is an open software, I needed to pay for a third party for deployment. So far, this allows it to be very easy and it is quite cheap (250 USD per year for 5GB storage).

Reasons for choosing Bugzilla

Bugzilla is cheaper.

Reasons for switching to Bugzilla

Expensive

yossi w.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

the easiest way to track bugs

i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it

Cons:

as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline

Reasons for choosing Bugzilla

This was the cheaper option, when most options still remain with you, and as this is very familiear, it is easy to add new users to use this

Sahil S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Bugzilla for bugs

I have used it for almost one year and have very good experience for this bug tracking software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bug management software basically used to create and track the bugs in the application . It chart and graphs feature is very useful to see the progress of the bugs.

Cons:

It is good but now their is many software who handle the bugs and project in single frame , so we do not need to purchase the software for only bug tracking.

Abhishek T.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for less than 2 years

Review source

Reviewed February 2025

BugZilla Review

Overall Bugzilla is very good platform to tracking the bugs as compared to other platforms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface of bugzilla is very attractive and useful for new users

Cons:

Sometimes it doesn't work properly when I open it first time

Ramindu D.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Bugzilla: The grandad of modern bug tracking software

Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Cons:

Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.

ravi r.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed May 2018

One of the best tool for tracking issues

A handy tool for beginners, good tracking of the issues and all the emails are sent perfectly for every issue. We have resolved many issues of some of our softwares with it's help. The team is happy with the information tracking on issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can link so many people to an issue and any findings will be reported to all the people in the email list. The database capabilities are very optimized. I think there is no match to bugzilla when it comes to pricing, an open source alternative to our worries. We have some great login options availaible with bugzilla.

Cons:

Weak support with third party tools and low integration is making it fade. However a large community always has answers to your questions, but some questions still goes unanswered.

Ruban D.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Best software bug tracking software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, all the features are available for the dev and testing team to track bugs. Mail notification, mail notification customisation. Searching and preset search. I literally like all the features in this product.

Cons:

UI could be improved a lot instead of the monotonous old UI.

Gagandeep S.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Bugzilla use for bug tracking and its open source tool.

I am using Bugzilla in my day to day activity. Its up to the marks. It can manage my daily activity of bugs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bugzilla is a bug tracking tool. It is an open source project for mozilla. Its best for test case management. We dont need to buy the license for bugzilla. Its completely free. Some of the key features are; Wide range of formats for bug lists. We can track the time. Informative report. Watch other user options. Last but not the least, we can use lot of Add-on.

Cons:

UI is not much user friendly like old fashioned and unattractive. And kind of bit slow. Other than that its really good and ofcourse free.

Darshan Y.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Best tool to keep a track of bug

Bugzilla is the integral part of our devops team, We used in on daily basis to keep a track of bugs being filed

Ratings Breakdown

Ease of use

Functionality

Pros:

One of the best open source tools available in market to keep a track on bugs being logged, Track there progress until the fix being applied

Cons:

Being a community edition Bugzilla still lags in terms of extensions & API's available for integration with third party tools

Muhammad Yousuf H.

Verified reviewer

Computer Software

10000+ employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Best open source bug tracking solution

Bugzilla is best open source solution for tracking issues. I have used it my previous company and was quite satisfied with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking issues in better way is one of the most challenging task in software industry. Bugzilla not only by default provides one window solution for bug tracking but also since it is open source solution i can customize it for my need. Highly recommended if you want to design customize flow for issues tracking.

Cons:

Although bugzilla provides all the features to handle tasks and user stories but product name give impression that it is specific to bugs only. This create confusion among new employees and they hesitate in using it for tasks and user stories.

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