Enso Connect 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Enso Connect

4.7

(47)

Pricing

Pricing available upon request

About Enso Connect

Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels. It 2-way syncs to Property Management Software, helping hundreds of hospitality professionals personalize and monetize interactions all along the guest journey.

Enso Connect’s operating system functions with “if this then that” capabilities, allowing for full customization of all features, like a Zapier of guest experiences.

Enso Connect’s Boarding Pass, the first Apple wallet-compatible guest portal, navigates guests throughout their entire journey, from inquiry to checkout.
A single link customizable by the property, channel, travel reasons, and more. Allow travelers to instantly access anything they need for a great stay, all in one place.

Enso Connect Screenshots

Enso Connect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Enso Connect Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Enso Connect
Activity Dashboard
API
CRM
Customer Database
Data Import/Export
Extended Stay
For Vacation Rentals
Guest Check-in/Check-out
Guest Communications
Inbox Management
Multi-Channel Management
Multi-Location
Multi-Property
Reporting/Analytics
Short/Long Term Rental
Third-Party Integrations
User Management

Enso Connect Integrations

Guesty

Integration rated 4.9 from 12 reviews

Hostaway

Integration rated 4.6 from 11 reviews

BookingSync

Mews

Lodgify

OwnerRez

See all 11 integrations

Enso Connect User Reviews

Overall Rating

4.7

Ratings Breakdown

85%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.6

Sebastian M.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

[sensitive content hidden] is the best! Elevated Our Guest Experience and Workflow

Overall, Enso Connect is a powerful platform with a lot of potential. Once we got through the initial learning curve, it really helped streamline our operations and enhance the guest experience. The automations, upsell features, and communication flows saved us time and made our process feel more polished and professional. There’s still room to improve on onboarding and reliability, but the team has been responsive and open to feedback. It’s a strong solution for operators looking to scale smartly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is clean and intuitive, which made it easy for our team to adopt. I really liked the automation features—especially the smart guest journey flows and the ability to customize communication based on guest behavior. The integration with our existing tools was seamless, and it gave us more control over upsells, check-in instructions, and guest verifications all in one place. It’s a solid platform for scaling operations without adding more manual work.

Cons:

The setup process felt a bit overwhelming at first, there were a lot of features to configure, and it took some time to fully understand how everything worked together.

Reasons for switching to Enso Connect

operto sucks and glitched all the time!!

Vendor Response

Hey Sebastian, Thanks for sharing your experience. We’re glad to hear the platform was easy for your team to adopt and that the automations, integrations, and guest journeys are helping you scale more efficiently. We appreciate your honesty about the initial setup feeling overwhelming - that’s helpful feedback, and we’re actively working on making onboarding clearer and more guided. Thanks as well for noting the team’s responsiveness; listening and improving is a big focus for us. We’re excited to keep supporting your growth :) - The Enso Team

Replied January 2026

Liz K.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

All-In-One Guest Communication & Automation

Overall, Enso Connect has been a game changer for our operations. It has unified our communication, simplified our workflows, and elevated the guest experience with a clean, modern portal. The automations and integrations have reduced our manual tasks significantly, and the guest management tools feel intuitive and thoughtfully designed. We’d highly recommend it to anyone managing short-term rentals who wants a smarter, more efficient system—[sensitive content hidden] and the team make the experience even better!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we like most about Enso Connect is how it brings all our guest communication into one place. Whether someone texts us, messages through Airbnb, or emails, it all flows into a single hub—no more bouncing between platforms or missing messages. Our guests also love the portal where they can request upsells or upgrades seamlessly, and the integrated insurance feature and guidebooks make the experience even more complete. It’s been a huge time-saver and an excellent way to streamline our short-term rental systems. A special shoutout to [sensitive content hidden] —he has been absolutely amazing! He is communicative, responds quickly, and solves any issues we encounter.

Cons:

When emailing, each email starts a new email thread (this can be a bit confusing). Also getting used to the verification process (being careful not to manually approve as this could cause issues with insurance being approved if there is a claim).

Reasons for switching to Enso Connect

Wanted all communication in one place, which enso offered! Also had guidebooks native which Hostaway does not.

Vendor Response

Hey Liz, Thanks so much for sharing your experience. We’re glad to hear that bringing all guest communication into one place has helped simplify your workflows and that guests are enjoying the portal, guidebooks, and added services. It’s great to know the platform’s been a real time-saver. We appreciate you flagging the email threading and verification flow - that feedback is noted as we continue refining those areas. And thank you for the kind words about the team; we’ll be sure to pass them along. We’re excited to keep supporting you and your team. - The Enso Team

Replied January 2026

Sean M.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Hidden SMS Fees, Confusing Billing & Guest-Unfriendly Fee Structure

After reviewing our invoices in detail, I realized the thousands of unexpected SMS charges stemmed from automatic text notifications sent to my team and me for every event in the system. Although we selected SMS notifications, the cost implications were not clearly disclosed during onboarding or visible on invoices. Had this been transparent from the start, we would have relied on email or push notifications instead. While the concept behind Enso has promise, the execution and billing transparency fall short. The pricing structure feels designed to monetize every touchpoint — from notifications to guest purchases — creating unnecessary friction for both operators and guests. We’re now exploring alternative software options that offer automation without hidden or excessive fees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform interface is sleek, and the idea of automating guest communication and upsells under one system has potential. When properly configured, some automations can genuinely save time for operators.

Cons:

Enso charges for every single SMS notification — including internal alerts to team members for guest messages, upsells, and routine updates. While I understand these were selected by us, it was never clearly explained that each notification would generate a billable SMS charge. The invoices also didn’t clearly separate or explain these costs, which caused significant confusion and frustration once the bills arrived. Additionally, every upsell or service processed through the platform includes a 5% fee charged to the guest. While this doesn’t directly come out of our pocket, it leads to a worse guest experience by inflating costs for every add-on or upgrade. Combined with the unclear billing and minimal refund support for earlier discrepancies, this setup ultimately undermines confidence in the platform.

Vendor Response

Hi Sean, Thank you for taking the time to share your review - we really appreciate your feedback on what’s working well and where we can improve. We’re genuinely sorry for the confusion around SMS charges and billing visibility. While this information is included in every contract and SMS notifications are an optional feature, we completely agree that the cost structure should be clearer. Since SMS is billed on a pay-as-you-go basis, it isn’t packaged into a fixed plan; but we’ll be updating future invoices to include a transparent breakdown of SMS usage to avoid any confusion moving forward. We appreciate your honesty - it’s feedback like this that helps us improve both the platform and how we communicate. Thanks as well for taking the time to review your settings with us to ensure everything’s clear. We hope this follow-up addresses your concerns and that you continue seeing the same strong results - generating 10–12× your subscription in Upsells each month. - The Enso Team

Replied October 2025

Trey B.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

We love Enso!

It has been amazing from day one to present. We are very happy with the progression and our experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. The value for the money is worth it. 2. The customer support is amazing! [sensitive content hidden] does a great job and is thorough with responses. 3. [sensitive content hidden], the onboarding specialist is phenomenal! He is incredibly knowledgeable and is always available for questions and spends as much time as needed to make sure you are equipped to run the platform! 4. The ease of use is so much better than other platforms I have used. 5. We have had very little issues with performance or speed! 6. Our guests love the Boarding Pass and complete communication.

Cons:

We wish that Enso would also control thermostat features and we wish we had the option to set up custom permanent lock codes.

Reasons for switching to Enso Connect

Clunky user interface. Difficult to manage communications across multiple properties.

Vendor Response

Hey Trey, Thanks so much for the kind words! It’s great to hear you’re enjoying the platform and that our team has made a positive impact! This is the kind of value we love seeing :) We appreciate the feedback on thermostat control and custom permanent lock codes - good news... it's something we are working on really soon, you should see it shortly in your account! Stay tuned!! - The Enso Team

Replied August 2025

Vladimir H.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

General opinion

I am pleased with the platform especially with the recent updates of the inbox and the CRM menu - more functionalities included.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Boarding Pass feature - there is a huge potential for development which can result in positive feedback from guests.

Cons:

Boarding pass limitations. Can only purchase upsells once (adding a shopping cart could also be very useful).

Reasons for switching to Enso Connect

Looking for better capabilities and wider opportunities.

Vendor Response

Hey Vladimir, Thanks so much for your feedback - great to hear the inbox and CRM updates are adding value, and that you're seeing strong potential in the Boarding Pass! We really appreciate you pointing out the current limitations, especially around upsells. The idea of adding a shopping cart is a great one - it’s a smart way to enhance guest convenience and increase conversion, and it’s something we’ve flagged for future development. Appreciate your input - it really helps shape what we build next. - The Enso Team

Replied July 2025

Gustavo B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Game Changer for my business

I would consider the overall experience very good, they delivered on their promise as far as functionality, I am on my first month and can't comment on the yearly ROI, however they do offer a guarantee if ROI is not achieved which gives me an extra peace of mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ENSO Connect has been a game-changer for my short-term rental business. What I love most is the ability to consolidate all guest messages from multiple platforms into one unified inbox—huge time saver! On top of that, the upsell feature allows me to offer add-ons seamlessly, boosting revenue while enhancing guest experience. Highly recommend for any host looking to streamline operations and grow profits. As a side note I would add that [sensitive content hidden] made a huge difference on my experience, he was not always available to help me with any bugs, but also very competent at his work, I really recommend working with him.

Cons:

I want to use the code generator feature, however they charge extra for that. The interface also could be a little bit more friendly specially where we approve guest upsell request, there should be a control panel for that. Also it does not update a reservation automatically when upsell for extra nights are purchased.

Vendor Response

Hey Gustavo, Thanks so much for the thoughtful review! We're glad to hear Enso’s been a game-changer and that the unified inbox and upsells are saving you time and boosting revenue. Can't wait for you to see some of the new AI features we're releasing there soon. We’ll be sure to share your kind words with the team! Appreciate the feedback on the upsell interface - we agree it could be more intuitive, and we've passed it along to the product team; stay tuned on some updates for this. Excited to keep supporting your growth! - The Enso Team

Replied August 2025

Stanley M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Enso has revolutionised my business! Special thanks to [sensitive content hidden]!

My overall experience has been incredible. Once I got past the initial learning curve, everything just fell into place. The platform is powerful and has made a real difference in how we run our short-term rentals. What stood out the most was the world class support especially from [sensitive content hidden]. His attention to detail, patience, and willingness to go above and beyond made all the difference. You can tell the team genuinely cares about helping you succeed. Couldn't be happier with the experience!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolutely amazing! The amount of extra revenue you can generate is honestly ridiculous. What I love most is how much it simplifies everything from guest communication to deposits and check-ins. It makes our whole operation run smoother and saves us so much time. Guests also seem to really appreciate how seamless the experience is. Plus, the support team has been super helpful any time we’ve had questions especially my guy [sensitive content hidden]! Overall, it's been a game changer for us.

Cons:

It was a little tricky to understand at the start there’s definitely a bit of a learning curve. But once I reached out to their amazing customer support, everything started to click. They were super patient and walked me through it, so now it’s smooth sailing.

Vendor Response

Hey Stanley, Thank you so much for this amazing review! We’re glad to hear that Enso has had such a strong impact on your operations - simplifying communication, deposits, and check-ins, while also helping drive real revenue. It’s great to know your guests are noticing the difference too! We understand that getting started can come with a bit of a learning curve, and we truly appreciate your patience. We're actively working on making the platform even more intuitive and self-serve to ensure a smoother experience. In the meantime, we’re glad our support team could assist and help make the transition easier for you. Thanks again for being part of the Enso community - we’re excited to keep supporting your growth! - The Enso Team

Replied July 2025

Andrew L.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Enso raises guest experience standards and is a logical choice for any STR operator!

Positive -- I'd happily recommend Enso to any short-term rental, hotel, or vacation rental operators.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a vacation rental operator with a 500+ unit portfolio, I am a big fan of Enso! It's a very helpful tool for curating the guest experience, with the ability to incorporate marketing, upsells, and centralized communication for a seamless trip experience. The Company is well funded with a top notch team of engineers and they execute consistently on improving the product roadmap, which gives me confidence that they'll continue staying on top of industry trends as they grow. Overall, Enso is a partner that we intend to grow with for the foreseeable future.

Cons:

Not applicable as we've had only positive experiences with Enso thus far -- they're priced reasonably, onboarding was straightforward, and we have the corporate bandwidth to insert the necessary content to get the most out of the product.

Vendor Response

Hey Andrew, thank you so much for this incredible review! It's great to hear that Enso has been able to support your team - especially at that scale - and that you see real value in the guest experience, marketing tools, and seamless communication. It means a lot to us to know you appreciate our team’s efforts and our commitment to staying ahead of the curve. We’re equally excited to keep growing alongside you and can’t wait to see what we can achieve together. If there’s ever anything you need, don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso Connect! :) - The Enso Team

Replied June 2025

David A.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

A Thoughtful Partner with a Clear Vision and Long-Term Value

Our overall experience with Enso has been very positive. It’s a team that listens, that evolves, and that truly wants to bring value to operators like us. Their product keeps improving, and even if some things took time, the end result always aligned with our needs. We feel supported, understood, and part of a long-term vision that’s clearly ambitious but grounded in the reality of hospitality operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Enso is a company that truly understands the specific needs of the hospitality world. Their vision, rigor, and constant drive to improve the guest experience are things we genuinely connect with. What we appreciated most was their ability to adapt, stay attentive, and implement real solutions even if things sometimes take time. In the end, the results are there, and you can feel their genuine commitment to building something solid and long-term.

Cons:

Like with any growing tech company, there were moments where things took longer than expected or required some follow-ups.

Vendor Response

Hey David, Thank you so much for this thoughtful and generous review - it really means a lot to us. We’re incredibly grateful to work with partners like you who not only understand the realities of hospitality operations but also share our belief in long-term, thoughtful innovation. If there’s ever anything more we can do to support your team, we’re here. Thanks again for choosing Enso Connect. - The Enso Team

Replied July 2025

Christopher N.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

So glad we choose Enso!

Overall, our experience with Enso has been highly positive. The time it has saved us is invaluable, their customer service is top-notch, and we appreciate the fact that they don't settle and are constantly innovating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that once it's set up, the upkeep is very minimal, and the time that is saved through automation is invaluable.

Cons:

The way the messages are currently organized is confusing, not user-friendly, and could use some tweaking.

Vendor Response

Hey Christopher, it means a lot to hear that Enso has been a real time-saver for you and that our team’s support and ongoing updates have made a positive difference. Our goal is always to make your day-to-day easier, so knowing that setup and automation have helped streamline things is exactly what we aim for. We also really appeciate your honest feedback about the message layout. It’s so important to us that the platform feels intuitive and easy to navigate, and we’ll absolutely look into making it more user-friendly. Your experience is our top priority, so if there’s anything specific you’d like to see, or any other ideas you’d like to share, please don’t hesitate to reach out - we’re here to help. Thanks again for choosing Enso. We’re excited to keep improving and making sure you get the most out of the platform! - The Enso Team

Replied June 2025

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