UtiliSync811 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UtiliSync811

4.9

(7)

Pricing

Pricing available upon request

About UtiliSync811

UtiliSync811 is a fieldwork scheduling and document management solution for municipalities and utility owners.

The solution provides users tools such as fieldwork document digitalization, ticket management, forms automation, workflow optimization, document distribution and archiving. The software is also customizable, GIS integrated automates everyday tasks.

UtiliSync811 helps municipalities systemize their processes and be audit ready.

UtiliSync811 Screenshots

UtiliSync811 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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UtiliSync811 Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of UtiliSync811
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Trail
Autofill
Commenting/Notes
Conditional Logic
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Capture and Transfer
Document Automation
Drag & Drop
Failed Inspection Tracking
Forms Management
Geographic Maps
Image Capture
Incident Management
Mobile Access
Process/Workflow Automation
Real-Time Updates
Records Management
Reporting/Analytics
Report Templates
Risk Management
Scheduling
Secure Data Storage
SMS Messaging
Task Management
Template Management
Workflow Management

UtiliSync811 Integrations

ArcGIS

Trimble Cityworks

UtiliSync811 User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

5.0

Functionality

4.7

Have you used UtiliSync811 and would like to share your experience with others?

Joel Neil W.

Verified reviewer

Media Production

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed October 2023

Nice ticket management system

Used for a limited time in the US when assigned with a mapping project. It gave what we wanted and as I remember the customer service was very helpful.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ticket management system in complex human resources team works fine, never identified a single issue. Can sort aged tickets and creates a report of them to chase relevant people to resolve queries.

Cons:

Only the user interface might be renewed as sometimes it becomes difficult to see a helicopter view of tickets when you search what you needed.

Troy T.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Reviewed January 2022

My review of the New UtiliSync811

We have to respond to anywhere from 150-400 tickets in a single day depending on the season. The ease and ability to sort through this many tickets is important and I have already noticed a speed in which this program runs compared to the later version. Customer service has always been great in responding with help questions and/or requests.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I've been using Utilisync for several years and the only issue that I had was pulling up old tickets and not getting all the information I wanted. Utilisync811 Nailed this update with the ease to pull up and sort older tickets and you now get all the information from the original ticket (phone numbers, email address's, etc.).

Cons:

There are two things I would like changed, but it doesn't make me not like using this new version. 1) When you click on a ticket it pulls up the ticket information on the right side (like the old version), highlights the area on the map (like the old version) but leaves all the other tickets still on the screen(not like the old version). There is button you can click to drop down the existing tickets which leaves you the map and current ticket information. It just makes it easier when you click on a ticket it brings up the map and ticket information. 2) This is something that will just take time getting used to but to me and the 5 other people in my department, we would like to go back to the No/Yes in questions like: boring , digging in road, emergency, rush and meet instead of True/False.

Chris K.

Verified reviewer

Government Administration

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed February 2022

Great application with excellent support!

Being more on a support role, I am not a direct, in- the-trenches, user of the product, but my experience has been great to get implemented and configured through the help of U

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and configuration. I was very impressed with the direct interaction with the developers to help us get set up and continue to promptly support and answer ongoing questions. Utilisync will listen to customer input and continue to improve the application.

Cons:

I recently try to add a specific Map Image Layer from within a grouping of layers and it does not support this method, however Feature Layers are supported, so this really was not an issue. Support got back to me right away to help on this issue and explain this to me.

Reasons for choosing UtiliSync811

Ability of upload photographs, integration with on-premise ESRI Portal

Kevin W.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Utilisync made paperless locates easy

Wonderful. We were the first organization in our region to implement, so Utilisync had to learn our 811 system from scratch. We largely signed the contract and they went to work, a couple weeks later we were fully functional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was super easy to set up and easy to train staff on.

Cons:

Would like more control over how maps display.

Brent G.

Verified reviewer

Civic & Social Organization

201-500 employees

Used daily for more than 2 years

Reviewed December 2021

Good review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Some of the new features are awesome and great

Cons:

Nothing so far planning on using it more

Eric P.

Verified reviewer

Utilities

Self-Employed

Used weekly for less than 2 years

Reviewed December 2021

Consultants view

I've been able to roll this out to smaller entities and can easily justify their expenditures in saved manhours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use for day-to-day users and ability to clear tickets without a trip is valuable for several clients

Cons:

What cons we come up with, Utilisync Customer Support seems to be right on top of

Brett J.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Utilisync 811

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software really made our workload more manageable. This makes things much quicker and easier.

Cons:

Not much of anything I didn't like. It's all been good so far.

Showing 1 - 7 of 7 Reviews

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UtiliSync811 2026: Benefits, Features & Pricing

Overview

About UtiliSync811

UtiliSync811 Screenshots

UtiliSync811 Pricing and Plans

UtiliSync811 Features

UtiliSync811 Integrations

UtiliSync811 User Reviews

Popular UtiliSync811 Alternatives

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