LivingLens 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if LivingLens is right for your organization?

Our Market Research Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LivingLens

4.4

(17)

Pricing

Pricing available upon request

About LivingLens

LivingLens is a market research solution designed to help businesses capture customer experiences and insights via videos using analytics and content recognition tools. The HIPAA-compliant platform allows healthcare providers to collect feedback from patients, caregivers or families and search, analyze, share and edit video assets according to requirements.

Using LivingLens, organizations can add audio, video or image-based questions in customer experience programs or surveys and secure access using single sign-on (SSO). Managers can clip or highlight relevant content, add subtitles and share results with team members and stakeholders. Additionally, businesses can gain insights into object, emotion, speech and context data using artificial intelligence (AI) and machine learning (ML) tools.

LivingLens facilitates integration with various third-party systems such as Zoom, Market Logic and more. Pricing is available on request and support is extended via phone, email and FAQs.

LivingLens Screenshots

LivingLens Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

LivingLens Features

Popular features found in Market Research
Benchmarking
Customizable Templates
Data Import/Export
Data Visualization
Panel Management
Question Branching
Reporting & Statistics
Statistical Analysis
Survey/Poll Management
More features of LivingLens
Access Controls/Permissions
API
Asset Categorization
Asset Library
Asset Sharing
Automatic Transcription
Brand Overlay
Bulk Uploading
Closed Captions
CMS Integration
Collaboration Tools
Content Management
Customizable Branding
Document Storage
Feedback Management
Filtering
Inside the Video Search
Labeling
Media Analytics
Metadata Management
Multi-Channel Distribution
Multi-Language
Multimedia Support
Privacy Options
Qualitative Comparative Analysis
Quantitative Analysis
Rapid Creation
Reporting/Analytics
Search/Filter
Sentiment Analysis
Surveys & Feedback
Text Analysis
User Research Analysis
Version Control
Video Editing
Video Management

LivingLens Integrations

Medallia Experience Cloud

LivingLens User Reviews

Overall Rating

4.4

Ratings Breakdown

41%

59%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

4.7

Functionality

4.1

Have you used LivingLens and would like to share your experience with others?

Stace G.

Verified reviewer

Market Research

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed November 2022

Fantastic video software

Ratings Breakdown

Ease of use

Functionality

Pros:

This product makes going through qual research videos a breeze. Its so easy to select the most interesting clips and put them together into a reel for clients. What used to take a couple of days now takes half a day

Cons:

I think the auto subtiles could be better. In theory if you have perfect audio quality it works well. But when you have people recording videos on their phones, with the TV on and kids running round it struggles. And to be honest struggles even without that to the point where we haven't really been able to use that feature properly. If it worked better it would make going through the videos even quicker

Frank S.

Verified reviewer

Consumer Goods

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Living Lens video tech software

Great customer service and support and the tool has evolved into a great video capture research application.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really good machine transcription. Clear videos open and play with no issues in 2.0 version.

Cons:

The first version was a little clunky and video play opened a new window and local app. (But this no longer an issue)

Reasons for choosing LivingLens

Part of our market logic knowledge management platform.

Lisa M.

Verified reviewer

Market Research

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed June 2020

Living Lens Photo Uploads

I think my only issue is with having to do a subscription instead of being able to use LivingLens on a project by project basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use LivingLens specifically for photo uploads to confirm products used to ensure that our respondents are using what is asked of them for a specific research project. We add the link to the bottom of our recruitment screener and the respondents upload the photo from there. Very easy to use. My clients also use LivingLens for their video analytics and have been quite pleased.

Cons:

I really do not have any real issues with the LivingLens software. The product is easy to use and the support behind it is great.

Reasons for choosing LivingLens

We have a long-standing relationship with LivingLens and would like to continue the partnership and look forward to seeing all of the new features and solutions to share with my clients.

Verified

Reviewer

Market Research

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed June 2020

Outstanding, innovation video insights platform

Very positive, in terms of helping us achieve time savings when editing video and re-selling this to client as part of our video insight offering. Great, responsive account team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An easy to use platform that helps you get the most out of video, by making analysis, editing and sharing easy; great add ons such as translation, emotion insight and analytics. The support we receive is outstanding and our Customer Success team are always looking for new ways to help us and our clients get value from the platform.

Cons:

The machine transcription is not highly accurate, as most machine transcription isn't, but it has improved in recent years.

Reasons for choosing LivingLens

Cost and previous great relationship

Verified

Reviewer

Restaurants

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed June 2020

Key technology for future of consumer insights

I'm a huge fan. My internal clients love it and ask for it also. The use cases are very broad and will only grow with the growth of 5G bandwidth. I've presented unique applications of this software as case studies at research conferences and the approaches have been very well received.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to integrate the video widget into Qualtrics seamlessly for the respondent was key. But the overall video anlaysis and editing suite really helps pull together impactful highlight reels that help you identify the insights and bring them to life.

Cons:

The process for embedding the widget into the Qualtrics platform was a little awkward, although they have great detailed online walkthroughs that make it relatively easy. If they could get it to a place where all the javascript and html editing happens automatically that would be a huge improvement.

Reasons for choosing LivingLens

Cost savings as the widget allows me to plug it in to my teams custom research that we conduct in-house.

Jed W.

Verified reviewer

Insurance

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed June 2020

Good platform and AMAZING support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very easy to use and setup. The transcription (either Machine or Human) is very quick and accurate. Creating a showreel is very straightforward. Their support is simply amazing! Whenever I've reached out for help they have been quick to respond and patiently walked me through the issue. The one instance where a "bug" was discovered, their support team was quick to identify it and provide a solution. Our account manager, [SENSITIVE CONTENT HIDDEN], is very proactive in letting us know about new features, checking in on our projects, evaluating our needs, sharing best practices, and in general is just an amazing partner.

Cons:

I do sometimes wish that the video editing and sharing capabilities were more robust. We've been able to create the showreels needed and provided the executive team with video responses, but it would be nice to quickly be able to share a link to one particular response.

Samantha D.

Verified reviewer

Market Research

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed June 2020

Quality platform, but lacks features and flexibility

We are able to add color to our quantitative data by adding videos to our PPT reports. For example, if we're seeing an increase in data point X, we can then include a video of a respondent explaining data point X. Our client really enjoys watching these videos and it gives them a direct window into their consumers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Living Lens on a number of projects. Being able to quickly go in and search for key words to find video that supports our quantitative data makes it an irreplaceable tool in our analysis.

Cons:

The platform does lack features. And, there isn't an easy way to export a group of videos. So, we are left downloading video one by one each month to send to our client. There has also been a number of issues with filters/labels (though, that may be a factor of our Living Lens integration within our survey platform). But, the Living Lens team is always quick to help fix the situation.

Reasons for choosing LivingLens

Living Lens is Hall & Partners' preferred platform

Louise M.

Verified reviewer

Market Research

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

review

we are able to capture great insights using living lens

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the product is very easy to use and has some great features.

Cons:

setting up new users can be challenging as the password email does not always come through

Joan M.

Verified reviewer

Market Research

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed June 2020

Best In Class Video Insights Platform

The experience has been amazing so far. Our sales contact, [SENSITIVE CONTENT HIDDEN], have provided us with the best service and addressing all our business needs. They have also stayed in close contact to ensure our experience has been smooth during this first few months of adoption. We've set up a specific workflow between our teams and hold that in high regard as we see that LL is committed to customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We purchased the software to help us navigate and analyze a multitude of video content. The filtering capabilities make this possible as well as other features such as keyword search and sentiment analysis. The video editing features to create custom show reels are a bonus and a great value add!

Cons:

Like all other softwares there is a learning curve on how to use the different tools available. The staff however is always available to answer questions and there are great tutorial videos to reference in the Help menu.

Reasons for choosing LivingLens

We felt that the LL platform was more advanced and easier to use. The customer service team was also accommodating to have us engage in a small trial period and that helped us make the decision to go with your company.

Dan B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed June 2020

Great Platform, Understandably expensive

Living Lens has been a great platform that we will continue to use. We only wish that it was a little less expensive so that we could use it more often!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is a great tool to collect and analyze individual recordings from respondents. It is easy to manage and easy to get respondents set up on. The analytics are insightful and helpful for aggregating the data, as well as analyzing the tone, words, and sentiment of each respondent, and of respondents overall.

Cons:

LL is on teh more expensive side, though this makes sense given the plethora of features it includes with each package. While they have instructions and support globally, their non-English tech support is not as robust as what is available in English.

Showing 1 - 10 of 17 Reviews

Load More Reviews