Verint Automated Quality Management 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Verint Automated Quality Management is right for your organization?

Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Verint Automated Quality Management

3.6

(19)

Pricing

Pricing available upon request

About Verint Automated Quality Management

Verint Automated Quality Management gives visibility to operations, allowing users to evaluate calls and automate quality management. It provides both the ability to identify areas of non-compliance, as well as identify and track patterns of non-compliance. The application also automates the development of reports for management review which can be used for coaching sessions with agents.

Verint Automated Quality Management Screenshots

Verint Automated Quality Management Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Verint Automated Quality Management Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of Verint Automated Quality Management
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
API
Archiving & Retention
Audit Management
Audit Trail
Call Monitoring
Call Recording
Compliance Management
Compliance Tracking
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Employee Reward Programs
Environmental Compliance
Feedback Management
HIPAA Compliant
KPI Monitoring
Leaderboards
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Reminders
Reporting & Statistics
Risk Assessment
Risk Management
Third-Party Integrations

Verint Automated Quality Management User Reviews

Overall Rating

3.6

Ratings Breakdown

68%

16%

Secondary Ratings

Ease of Use

3.4

Value for money

3.0

Customer support

3.6

Functionality

3.6

Have you used Verint Automated Quality Management and would like to share your experience with others?

Elias Alirio M.

Verified reviewer

Telecommunications

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed July 2021

Great Experience for call audits

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that all the features including the forms to evaluate recorded interactions for call center agents can be reached from a single screen. This tool has been really nice as it also allows to perform real time monitoring on an agent taking a call (Which can be set for video as well). This is great as sometimes you may need to give support not only on call management and procedures, but also on system navigation.

Cons:

For the time I have used it I have honestly liked this to the point I have no complains. In the company I work in we have used other call audit tools for other clients we had, but with our current client we use this (We have not technically moved from one to the other), but I find Verint much visually appealing than other systems I have used.

Verified

Reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Verint Review

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of use and the organization of the scheduling.

Cons:

The slow loading and no way to change my breaks, less features. Plus it looked outdated

Vendor Response

Hi there! Thank you for taking the time to share your insights with us about Verint WFM. Glad to hear that you found the solution easy to use. We also appreciate your feedback about breaks and the UI. Improvement of these areas are in the works or on our roadmap. We continuously aim to elevate the engagement of employees as part of modern, hybrid workforces by providing tools that offer flexibility and automation. Keep up the great work and feel free to add updates to your review in the future as you see fit. Cheers!

Replied July 2024

Lindsey W.

Verified reviewer

Alternative Medicine

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

Find a different product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I struggle to find anything I like about Verint's AQM product, especially after using other off the shelf solutions.

Cons:

Everything is overly complicated. Something that would take me 5 minutes in another software will take me an hour in Verint's system. There's also an idea portal where enhancement requests can be submitted, then voted upon by other participants. Every idea I've submitted that's been voted so highly that it's above Verint's "vote threshold" and should be implemented just gets categorized as "unlikely to implement" even though it's clear the general user population wants the same abilities I do.

Vendor Response

Hi Lindsey - firstly, thank you for taking the time to provide feedback for us. We appreciate you sharing your experience with the team. So sorry to hear that the solution has not lived up to your expectations. We will have someone contact you so that we can learn more about your specific challenges. We want to do everything we can to ensure the solution is working for your business. In the meantime, please do visit Verint Academy where numerous training materials reside that may assist you. Also, thank you for submitting ideas to our Idea Portal. We do look at user ideas and evaluate them against various requirements and needs. Unfortunately, sometimes there are ideas that cannot be immediately implemented, but we often use some parts of them in other ways. Thanks again for submitting your review. Have a great day! - The Verint team

Replied November 2023

Kirby B.

Verified reviewer

Publishing

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Useful Schedule Tracking and Quality Monitoring with Some Flaws

With so many functions, this software is incredibly useful in a call center setting. I like the scheduling tracking most but wish its' many functions were a little more intuitive and streamlined.

Ratings Breakdown

Ease of use

Functionality

Pros:

As a customer specialist, I mainly use the software to track my schedule and adherence as well as view call evaluations. Its' best feature is schedule tracking. Not only am I able to view my personal schedule, but I can also view other representatives' schedules, making meetings easier to arrange. The software also offers different schedule views - an overview as well as a detailed view, which lists locations and color codes for easier tracking. Five minutes before a scheduled break or activity, the system will send an email notification, which makes following my schedule all the easier.

Cons:

Although the call evaluation interface is clear and readable, navigating the screen can be a little cumbersome. Every time I go to view my evaluations, it asks me to open a new window and re-login. Scrolling through the comments can also be finnicky and sometimes the scrolling will freeze altogether. Other functions, such as scheduling and adherence are located in different places. For a scheduling program, it looks a little dated and isn't the most user-friendly program.

Jensi Q.

Verified reviewer

Outsourcing/ Offshoring

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Great for Productivity and Adherence

It is very important since you can use your time wisely. You can monitored the phone calls and make scans through it and you can also have a control of your own schedule, having a great production administration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used it on my previous job, and also I'm using it on my current one. I think it is very useful and easy to manage your time at work, you can checked your logged in time, your breaks , your days off and even your daily schedule. Also it is very useful at the time for QA you can scanned and have recorded every phone call of each agent giving you an efficient way to qualify each phone call. In the other hand, In data entry, it is also important because you can have a control of your weekly QA scores and you can also checked your failed areas.

Cons:

When it comes to work at a call center, at the end of the day the adherence was not properly shown as it supposed to. Login\Log out time wasn't marked in an efficient way. At the end of the day, Supervisor's handle the correct time of each agent.

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Clunky but useful

Ratings Breakdown

Ease of use

Functionality

Pros:

It is a very useful software to listen to call recordings and mark them. I like the functionality of being able to see the voice rhythms so you know where the caller has paused or put the other person on hold. I also like that you can capture the screen recordings sometimes. Another good functionality is able to extract various marking questionnaires and mark the calls as needed.

Cons:

The software crashes quite easily and is slow to load. It gets quite frustrating.

Verified

Reviewer

Banking

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Verint in the Banking World

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliability and core services up-time. We seem to have a pretty stable installation of Verint version 11. We have issues with supplementary services constantly restarting, but everything seems to stabilize on its own.

Cons:

Administration and user interfaces are clunky and not very intuitive.

Debra H.

Verified reviewer

Professional Training & Coaching

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Used to be great software...but

When we first started it was a great product, and so easy to use. However, when the new and improved version came out it just completely screwed up. it now doesn't work properly and I don't think their tech team know how to fix it. We used to love it, and now we dread it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy when it works. In the past 3 months alot of problems with it working properly.

Cons:

Updated and upgraded system doesn't work properly. It has alot of problems with the calls recording properly so they 'skip' parts.

Verified

Reviewer

Publishing

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2018

Verint 360

Now that I'm used to the scheduling aspect of the system I like it alot. I also know it makes call recording and tracking much easier which is great for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can access all the information I need to and that it makes call tracking and performance evaluation so much easier.

Cons:

It's not user friendly in the sense that's not intuitive. You can't just log into the program for the first time and intuitively understand the terminology or how it works. It requires specific training before understanding the system. However, once trained, it's a fairly easy system to use.

Verified

Reviewer

Publishing

201-500 employees

Used other for less than 2 years

Review source

Reviewed August 2018

Verint Impact 360

The best thing about Impact 360 is the ability to capture calls and be able to grade the content. In a call center, for quality assurance, measuring the consistency of information being passed to customers is key. Impact 360 allows management to offer coaching based on inforamtion and grading within the software.

Ratings Breakdown

Ease of use

Functionality

Pros:

Working in Customer Service and a call center, there is often the need to go back and listen to a call to verify information. Impact 360 allows you to go back and look up dates and times and listen to various calls .

Cons:

Sorting through the data and getting to what you need is tricky. It isn't as user-friendly as you would want. It was glitchy from time to time. Consistency and reliability are key and while Verint is great when it works correctly, it's glitvhy often enough to be annoying.

Showing 1 - 10 of 19 Reviews

Load More Reviews