Dameware 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dameware

4.5

(244)

Pricing

Pricing available upon request

About Dameware

DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes.

DameWare helps users centrally manage team members and customers, activate and control their licenses and share the host list globally. It also supports end-users through a mobile app for Android and iOS, so users can connect through smartphones and tablets.

The window administration feature helps users troubleshoot problems without conducting complete remote control sessions. The solution also helps manage multiple active directory domains using a single interface. The product offers user account administration, password resetting and group policy editing.

DameWare provides two-factor authentication, so users can log into remote sessions via the verification protocol. The solution also supports remote-access sessions by logging in from support tickets and creating an audit trail. The product integrates with SolarWinds Help Desk.

Dameware Screenshots

Dameware Pricing and Plans

Starting price: $540.00

Free Trial

Free Version

Dameware Remote Everywhere

$540.00

Plan includes:

Multi-Factor Authentication
Remote Access
Remote Assistance
Remote Monitoring
Reporting
Ticketing
Video Chat

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Dameware Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of Dameware
Access Management
Audit Trail
Authentication
Automated Routing
Chat/Messaging
Customizable Branding
Customizable Reports
Event Logs
File Sharing
File Transfer
For MSPs
Knowledge Base Management
Live Chat
Mobile Access
Mobile App
Monitoring
Multiple Authentication Methods
Multiple User Accounts
Remote Access/Control
Remote Monitoring & Management
Reporting/Analytics
Role-Based Permissions
Session Recording
Session Transfer
Support Ticket Management
Surveys & Feedback
Ticket Management
Troubleshooting
Unattended Access

Dameware Integrations

SolarWinds Service Desk

Dameware User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

32%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.2

Functionality

4.4

Ryan P.

Verified reviewer

Automotive

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Dameware is great.

Previously 5

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Cons:

Screen resolutions between machines can make support interesting.

Yurii K.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Great Solution for a Simple Tasks

I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great!

Cons:

This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else

Reasons for choosing Dameware

Dameware is way easier to use by administrators

Marina G.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

my every day partner

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

easy to use, easy to install and configure, light

Cons:

not much, it's quite what i needed, that's why i choose it

Misty V.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2024

Dameware is worth the investment.

I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been [sensitive content hidden] on the spot as well. So it's worth the investment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons:

The cost is not great but it is worth it down the road when you utilize all the functions.

Reasons for choosing Dameware

The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care.

Reasons for switching to Dameware

The price of TeamViewer was not worth the product anymore.

Reda E.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Good remote and windows/AD administration tool

Very good tool to help users and administrator

Ratings Breakdown

Ease of use

Functionality

Pros:

No installation on computers before the first connection or administrative action.

Cons:

More RMM fonctions like softaware installation or windows update?

Reasons for choosing Dameware

No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested.

Charles H.

Verified reviewer

Computer & Network Security

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

A secure program that gets the job done.

Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action.

Cons:

It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in.

Reasons for choosing Dameware

I had no say in the purchase, however I believe it was purchased due to best price and the fact that DameWare has a service that it uses to run remotely, vs Having to have a client installed on every system like other programs.

Abdullah A.

Verified reviewer

Staffing and Recruiting

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Amazing simple Support Tool

Pretty happy with the Tool due to it's simple interface

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Simple to Use and pretty robust. Never had any issues with it

Cons:

Due to being simple you get less features than other remote tools e-g Bomgar

Reasons for choosing Dameware

It does what is says on the tin Simple to use

Reasons for switching to Dameware

GDPR and Advanced Features

Sergey G.

Verified reviewer

Automotive

10000+ employees

Used other for more than 2 years

Review source

Reviewed November 2020

Dameware review

Good product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This SW helped solve many issues with my laptop. You need only inform to IT your IP.

Cons:

Not all SW you can install or correct through it. There are some SW in corporate laptop you need connect to corporate network directly.

Reasons for switching to Dameware

Once TeamViewer broken my System in laptop on 3 days.

Dan H.

Verified reviewer

Environmental Services

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed January 2023

It's showing it's age

For remote support, allowing admin access directly to users and servers is just okay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Central control is valuableEasy to deploy across a domain forest.

Cons:

Not easy to configure.Lack many features you expect, like building queries or agentless deployment.

Reasons for choosing Dameware

The cost was reasonable, but after six months, we decided to invest in a more integrated suite, not just the stand-alone remote product.

Mike S.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Dameware was great, now it's a pain

Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year. However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range.

Cons:

Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?! I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point.

Reasons for choosing Dameware

Simple, it did everything we wanted to do, for less money.

Reasons for switching to Dameware

Cost - LogMein was going to cost us over $2000 a year, for just over 100 computers.

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