Rezdy 2026: Benefits, Features & Pricing

Massive reduction in time spent on bookings management, I would say upward of 90%. This results in massive savings in money of course. By automating our booking process we have also (almost) completely eliminated mistakes with bookings. No more double-bookings, incorrect names etc. In over 7 years of using Rezdy we haven't had a single booking mistake.

Our entire business is based on Rezdy. There is room for improvement but overall it's a solid program. The customer service was much better when it was available by phone, but I understand that may not be sustainable.

Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds.

Not good. Rezdy is not recommended as they have failed to fix basic bugs in their system which impacts their clients and the guests who book.

It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem.

At first good, then the problems arrived. They came from all angles, having to perform workarounds and learn how to apologize to customers in many languages. They merged with Regionado, Checkfront and others. This clearly was a mess, a mistake, and it ruined the company. It is my last year with them, and I will never return. There is supposedly an upgrade to the software program coming, but that has been the same old response for over a year now. I would never consider this company, and if you are... do yourself a favor and at least wait until the supposed new platform rolls out. I have lost so much money because clients cannot book online using the software due to glitches that Rezdy does not solve or simply sweeps under the rug. It is sad and terrible. I feel bad for the people in the customer service chat, which you can't talk to due to "protocol." I can't be the only one. This platform is like something Fred Flintstone would use: moving rocks and rubble. That's a good description of the platform, rubble. It is all that remains from what was once good.

Decent platform. Terrible customer service. Moving all business to Fareharbour or Bookeo

In general, and after 2 months using Rexdy, I am not happy at all. It is a difficult platform to use and the customer service leaves much to be desired. When I unsubscribed and told the reason (I expressly said I was switching to BOKUN), I was told that BOKUN was more expensive and had hidden costs, which is a LIE.

When a single booking comes in Rezdy has been arbitrarily making every other tour we have UNAVAILABLE. Mind you with have 17 tours and multiple guides and vehicles available that day to take care of more reservations. This means I have to stop what i am doing, go to the day the single booking came in and manually open every tour listed on that day and take out the vehicles that ARE STILL AVAILABLE, save it, go back in and add the vehicles I just took out, save it again and then make sure it shows up as available for that day. And then continue on with the 16 remaining tours, with the same tedious time consuming procedure. Now to make it worse sometimes Rezdy will not even allow the available vehicles to be added back in! Meantime the stress of having to move quickly to fix this "glitch" (that's what the unhelpful multiple reps call it) makes me RACE to add back in our most popular tours knowing its SEASON and at the same time answer the guests calling in and giving them A+ attention and care, while Rezdy is sabotaging me on the back end. The peace de la resistance is the Rezdy reps that insist this is just a "glitch" and they are working on it. They refuse to escalate it to any senior management that Rome indeed is burning. After hours, literally of pleading, arguing, insisting, they FINALLY connected us with [sensitive content hidden] who again initially acted like this was no big deal. This has been an entire week of stress and loss of income for us.The other MAJOR issue is even though you add the vehicles back in, you can check later and they TAKE THEM OUT AGAIN. So anyone trying to book it says not available! I have to again go through every single day of the month May through December and readd what Rezdy once again took out! If they had anyone on their chat that even cared it would be a miracle. Try and find contact information for a corporate phone number, NO where. They say "we don't go outside of our protocol in going to senior management. Thank you Rezdy for a system that is broken and you truly do not care to help get a crippling issue fixed.They show zero compassion for a major breakdown in their system. We are actively looking at newer top rated reservation systems. This has been truly detrimental to our business. I absolutely would recommend extreme caution if you are considering Rezdy for your reservation system. This truly has been an unbelievable nightmare.

Rezdy has been very helpful and had a great support service