ACE Retail POS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ACE Retail POS

4.4

(38)

Pricing

Starting at $675.00 one time

About ACE Retail POS

ACE Retail is a point-of-sale solution that is deployed on-premise. Key features include retail and wholesale sales, inventory and purchasing, customer management, loyalty programs, reporting and invoicing.

The system’s retail management features include an enhanced sales screen, price-setting tools, automatic promotions, product sub-categories, data import/export and a number of third-party integrations. Staffing control is also built in, so users can manage how much employees can discount and who is allowed to issue credits or initiate layaway purchases.

ACE Retail includes inventory and purchasing modules, where users can manage purchasing, receiving, on-hand quantity, bill-to, turnover and automatic re-ordering. Users can search their inventories by product name, SKU/PLU numbers, multiple barcodes, vendor PIDs and more. They can also print barcodes and labels directly from the system.

The solution is suitable for vendors with one location, as well as users with multiple stores or franchises. It is compatible with Windows operating systems.

ACE Retail POS Screenshots

ACE Retail POS Pricing and Plans

Starting price: $675.00 one time

Free Trial

Free Version

Basic

$675.00

flat rate, one time

No plan information available

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ACE Retail POS Features

Popular features found in Point of Sale
Accounting Integration
Barcode/Ticket Scanning
Customer Accounts
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Gift Card Management
Inventory Management
Multi-Location
Order Management
More features of ACE Retail POS
Access Controls/Permissions
Accounting
Barcoding/RFID
Billing & Invoicing
Cash Management
Catalog Management
Commission Management
Consignments
CRM
Customer Database
Customer History
Customer Management
Customizable Reports
Data Import/Export
Data Synchronization
Email Marketing
For Jewelry Stores
For Retail
Inventory Control
Inventory Replenishment
Inventory Tracking
Invoice Management
Label Printing
Layaway Management
Loyalty Program
Marketing Automation
Multi-Currency
Multi-Store
Offline Access
Ordering Automation
Payment Processing
Point of Sale (POS)
Price/Margin Management
Pricing Management
Product Catalog
Promotions Management
Purchase Order Management
Receipt Management
Repair Tracking
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail Management
Retail POS
Returns Management
Returns Tracking
Rewards Management
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Stock Management
Supplier Management
Third-Party Integrations
Touch Screen
Transaction History
User Management
Vendor Management
Wholesaler Management

ACE Retail POS Integrations

Elavon

Sage 50 Accounting

Shopify

Mailchimp

WooCommerce

Worldpay for Enterprise

See all 7 integrations

ACE Retail POS User Reviews

Overall Rating

4.4

Ratings Breakdown

53%

42%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.6

Functionality

4.3

Lawrence C.

Verified reviewer

Higher Education

2-10 employees

Used daily for more than 2 years

Reviewed December 2018

Impeccable Service

ACE has allowed me to streamline my customer tracking, manage my free bag program, manage inventory and the reporting is robust, allowing me to analyze my business with the click of a few keys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software provides all the functions I need at an affordable price. Perfect for my small business. The best part for me is the staff at ACE who are always available, professional, knowledgeable, thorough, and friendly.

Cons:

I really do not have much to say here.

Vendor Response

Lawrence, thank you for taking the time to give us your feedback. We're here to help you grow your business.

Replied February 2019

Andrea M.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Great System, good customer service, Nine years and counting...

The main benefit was easing my accounting burden! That was my initial reason for searching for a POS system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how user friendly the sales screen is. Very quick to train someone to run the cash register, even someone who is not computer savvy. I like being able to block employees from different areas of the software, so they can only access what I allow them to. The reports are flexible and are great for assistance with re-ordering based on sales(if you don't already use the min/max qty option). Being able to quickly see which vendors products are selling the best is a huge asset to me. The easy connection with Quickbooks saves me a LOT of time in my bookkeeping. The customer service is good (and if for some reason you get someone who you may think is in training, they're honest and get someone else to fix the problem and do it in a timely manner). I have been enjoying this software for nine years.

Cons:

I find it time consuming to find some of the features that I likely should be using but are not utilizing because I can't find it or I can't remember where to find it. I would prefer the Help/user manual be part of the software not just online. When you don't have internet access on a computer that your employees are using, the help feature is inaccessible. The yearly updates are a bit more expensive than I feel they should be. I don't need new features and any "fixes" should come with the original purchase of the product, but if I want it to continue to run on newer computer systems and likely need it reloaded on a different computer down the line (ie. changing from windows xp to 7 or 10), I would otherwise have to pay the whole amount up front a second time( and third time etc...).

Vendor Response

Andrea, thanks for taking the time to give us your feedback. We understand your wanting to have access to certain resources offline. We made the decision to move to online training resources as this way, we can maintain documentation more easily for customers. It also allows you to be aware of any updates. Besides new features, we need to maintain a development team to keep the software up-to-date for security reasons - e.g. Windows updates, PINpad upgrades, integrated solution updates. This is why updates are always included with annual support plans and include phone calls that you can use for support or training. We know that you don't always need the assistance but we have tried our best to keep our annual support plan pricing steady even though our costs of maintaining live support assistance around the clock and development in Canada continue to increase. Thanks again for your continued support!!

Replied June 2018

daniel c.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Do Not Buy, greedy support

bad.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Do your self a favour and do not use ACE Pos, they are very greedy if you ever have any questions. They want you to pay astronomical support fees. Do not use.

Cons:

The program is ok at best, the support is horrible and even if you have a small question they want to charge you $90/cad for the answer.

Vendor Response

Apologies but it looks like this response was not posted earlier. We are sorry that you feel this way, but as you are not on a support plan and the software only has a one-time fee, we do need a way in which to cover the costs of keeping technical specialists on staff to update the software and help with troubleshooting. The costs of technical employees have gone up significantly just like so many other things during these high inflationary times. Compared to what many other companies charge, our overall costs are significantly lower than many other programs and POS systems in the industry

Replied February 2024

Joe R.

Used daily for more than 2 years

Review source

Reviewed June 2018

Excellent support provided by ACE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using ACE POS since 2009. Since day one ACE has provided excellent support with the initial setup and continued maintenance of our systems. I like that ACE provides seamless integration with our accounting software. The ACE Sales screen and inventory accounts are easy to use for any level of staff. We also maintain our Customer accounts and email lists within ACE. We have been using the webstore integration feature since 2011. ACE will upload items directly to our website, including adding the pictures and descriptions that are included in ACE. We have recently upgraded our website to Shopify. ACE will automatically adjust inventory quantities within Shopify which has saved us a lot of time. The active support that they provided during our transition to Shopify was unbelievable. Don provided a hands-on approach and provided quick responses to my many questions. I would recommend ACE for any retail business environment.

Cons:

There are only minor issues that I can name as our overall experience has been positive. It would be great if there was a fast way to transfer inventory quantities between items. For example, if we have 1 PLU made up of a set of 4 widgets and I want to break this up into 4 individual PLUs, we are having to post this through the Purchasing/Receiving System so that the inventory cost values follow. Also, it would be nice in the Receiving system if backorders would automatically be shown for every item with zero items received. Right now we are having to scroll through each item in the purchase order so that the backorder number shows.

Vendor Response

Thank you for your kind words and support Joe! From our ticketing system we can see that one of our specialists has already been in contact with you regarding back-orders and how to utilize the built-in packbreak function within ACE Premium to break-up items that are sold as a combo and also individually.

Replied August 2018

Arek H.

Building Materials

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

It's ok but...

I've used this software in three businesses since 2009, seems the company changed hands a couple times. For those who see no reason the renew your yearly license make sure that if you have an install file, that when you install it, its fully functions especially the reports as with a couple years back the version they gave you to install had the reports feature broken and you needed to contact them for the update file. This worked for some time as you could install previous update files without a valid support license but then the system changed and you had to get a pr authorization for updates. I'd still recommend this software but if you buy software you expect it to be 100% functional and re-install able to 100% functioning even with out a support license.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pretty easy to use Easy to set up up Easy to configure Good reporting features for sales and tax Lots of options

Cons:

Never any updates to the software, there use to be until they changed the system. At least as of a couple years back demo install file had bugs in it or on purpose so if your license expired and you have to reload the software once you imported the back up DB the reports wouldn't work. You have to contact them to get an update but since your support license is expired you couldn't get help unless you renewed for another year.. Lots of GUI bugs that have been around for years and have been reported on several times.

Vendor Response

Thank you for your feedback Arek. Yes, we are a different company now and we have invested in updating and maintaining the software so many of the bugs that were in the older versions supported by the last company have been fixed for the past several years now. We have also spent a lot of internal resources to develop and maintain new built-in and optional add-on features to help customers which is why updates are part of paid support plans. But rest assured, customers who are using versions of ACE maintained by our company can continue to use their software without an active support plan.

Replied July 2019

Holly W.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Reviewed July 2019

A good option for any retail based business

ACE has one of the best customer service teams I've encountered. They are very quick to respond to issues and questions and are very helpful. Our representative specifically has helped us many times and I would recommend ACE solely because of his customer service skills alone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since they partnered with Shopify, the website integration with ACE is pretty easy and straightforward. It is a very manual process to begin, but includes features like live inventory and auto syncing sales to ACE.

Cons:

The software is sometimes hard to maneuver and figure out. The reporting system is sometimes over complicated and it takes a bit to yield the results you want. It doesn't have features like smart search or other things that would simplify finding products that could make it a lot easier to use.

Vendor Response

Thanks for your great feedback Holly. We're glad to hear that you're happy with our support services. Sorry to hear that you're having issues searching in ACE though. We will be contacting you regarding the existing smart search function in ACE. Besides having the ability to customize the inventory list view, it is also possible to search inventory by SKU, keyword, multiple barcodes, vendor PID and even custom tags!

Replied July 2019

Nathan Z.

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

Wonderful product, easy to use software, with fabulous customer service

I've been using Ace Retail for 11 years, from when it first became available for Microsoft Windows (earlier versions were using the DOS o/s. There have been many improvements over the years, with the program just getting better and better. Some features are a challenge to use, including having a different shipping and billing address, but once you know how to use these features, they work well. In addition, many of my requests, including the ability charge local taxes for customers who live in other provinces, or the USA who visit our Winnipeg store, are greatly appreciated and functional. Recently the ability to process "card not present" transactions was added, which we love, for phone or Internet orders. I'm very happy with the stability and functionality of Ace Retail, and highly recommend it to any small to medium sized retail company. It may also work well for larger companies, but it's perfect for my company, Aviva Natural Health Solutions. Nathan Zassman, President

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use interface, has all the features a small to medium size retail company would ever need.

Cons:

Some functions, like correcting errors, or having a different shipping and billing address, could be easier to implement, but once you know how to do it, it's ok.

Vendor Response

Thanks Nathan! We appreciate and value your support. We have several exciting projects/features in the pipeline that should be of interest to you. We'll be sure to let you know once they are ready!

Replied September 2016

kathryn b.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

overall good experience

point of sale and inventory control are much improved!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is easy to use and easy to train new people on it. Customer support is very good with this product very knowledgeable!

Cons:

I wish there was an online manual to explore options that I don't use. Wish updates were automatic! and built into the software. like sage 50 accounting software is automatic within the program once you have paid your subscription!

Vendor Response

Great to hear that you are happy with ACE Kathryn! And we're glad to let you know that there is an online knowledge base (general public one and exclusive portal for support plan members) similar to an online manual if you go to www.acepos-solutions.com > More > Support. Regarding updates, other ACE customers has also let us know that they prefer automatic ones. The reason why we have chosen to avoid this is because of the number of hardware and third-party integrations ACE works with. Many customers, like yourself, use other applications which can be mistakenly reset if updates are automatic (it happened a lot in the past). Currently when customers update, we make sure to double-check any integrations and hardware settings to make sure everything is smooth sailing. We will continue to try to find ways to improve this process for customers. Thanks again for your feedback.

Replied May 2018

Michelle K.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Reviewed July 2019

Overall very useful system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support team. Answers all of our questions in a timely manner. Whenever we have issues they are quick to respond.

Cons:

Our system was not updated for a few years so the process of updating took a bit longer than expected and we were without our system for a couple hours and it was difficult to handle customers at that time.

Vendor Response

Hi Michelle, thanks for taking the time to give us your feedback. We're so glad to hear that you are happy with the system and our support services. Yes, unfortunately, when updating from a much older version, there is the possibility of hardware being reset so it sometimes takes longer than normal as we would need to help you re-configure the settings again. As you are an active support plan member, we do encourage you to update at least yearly so that you get the new features and functions and aren't too far behind. To see the features and improvements we have available in every update, please visit: https://www.acepos-solutions.com/update-page

Replied July 2019