Aloha Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Aloha Cloud

3.7

(224)

Pricing

Pricing available upon request

About Aloha Cloud

Aloha Cloud is an all-in-one cloud-based restaurant POS solution. With 6” built-for-purpose handheld devices, a user-friendly UI and fast merchant payout, operators can focus on running their restaurant, not their technology. Aloha Cloud customers benefit from the sustainability and industry-driving expertise of Aloha with offerings to manage the restaurant at every size and stage.

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.

Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.

Aloha Cloud Screenshots

Aloha Cloud Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Contact NCR Voyix for pricing.

Pricing available upon request

Plan includes:

cloud-based point of sale
menu management
loyalty
email marketing
reporting
site management
payment processing
online ordering
advanced reporting
inventory management

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Aloha Cloud Features

Popular features found in Restaurant POS
Delivery Management
Electronic Payments
Inventory Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Order Entry
Separate Checks
Table Management
Tips Management
More features of Aloha Cloud
Billing & Invoicing
Email Marketing
For Food Trucks
For Restaurants
Online Payments
Order Management
Payment Processing
Restaurant POS
Sales Reports
Time Clock

Aloha Cloud User Reviews

Overall Rating

3.7

Ratings Breakdown

32%

35%

15%

Secondary Ratings

Ease of Use

3.9

Value for money

3.4

Customer support

3.3

Functionality

3.5

Hiro T.

Verified reviewer

Restaurants

51-200 employees

Used daily for free trial

Review source

Reviewed April 2021

Why NCR has this product?

Not sure why NCR has this product. But it is so different compare to NCR Aloha. Please do not think both are working together. They are totally separate products and cannot be integrated.

Ratings Breakdown

Ease of use

Previously 2

Functionality

Previously 5

Pros:

Easy. User friendly. It is ipad and cloud based. It does not need long time to understand how is the system work. A lot of integration.

Cons:

Subscription based. No flexibility of the payment gateway. Lacking features if you compare to Aloha NCR (the sister software). Because of the cloud based, I dont recommend it for busy environment who requires plenty POS and printers.

Peggy S.

Verified reviewer

Hospitality

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated. We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training. Management loves the Pulse App.

Cons:

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious. The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Reasons for choosing Aloha Cloud

The [SENSITIVE CONTENT HIDDEN] that purchased the software, in 2014, wanted software that would easily integrate with other software important to our success.

Reasons for switching to Aloha Cloud

Switched in 2016, needed software that would take us into the future and would integrate with 3rd party software, example Compeat, Avero, Hot Schedules, etc....

Julius K.

Verified reviewer

Civic & Social Organization

51-200 employees

Used other for less than 12 months

Review source

Reviewed July 2019

Aloha is simple and reliable

With Aloha POS we are able to receive high number of payments during our conferences with ease using various payment methods as opposed to the past when the process was slow and ineffective.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Functionality

Pros:

It is easily customisable to fit different industries we used it to accept conference payments while other people use it majorly for restaurants, it's affordable, works in almost all operating systems but not my Chromebook but works online so I have nothing to worry about, the design is user friendly.

Cons:

Learning how to use all the features effectively was a task but after I understood it I enjoyed it.

Wendy W.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

NCR Silver meets our multi store needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

Cons:

The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning. Four years later, we have of course adapted.

Reasons for choosing Aloha Cloud

Cloud based technology. NCR's level of customer support was superior.

Reasons for switching to Aloha Cloud

The capacity to share information between stores.

Kelley C.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Payment reporting inhancement

Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Cons:

When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

Reasons for choosing Aloha Cloud

We like the functionality of the software but wish there was a report that showed the breakdown of payment types by product. For example the t-shirt category would show how much was sold in cash vs. credit card. We have a business that has more that one income stream and it is nice to be able to track this.

Reasons for switching to Aloha Cloud

Our old system was antiquated and became incompatible with most credit card processing companies.

Patrick T.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

Compare and run demos speak to other users

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They promised a lot but deliver little.

Cons:

System never worked as promised. Second party QR codes that you pat]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with

Reasons for choosing Aloha Cloud

Sold by salesman as state of the art and best of the best with updates and all the tech I wanted. Fell very short at the start of install to today.

Kari A.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Originally a great product, now not so much

I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons:

I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

Reasons for choosing Aloha Cloud

My sales representative was critical in my choosing this product. My faith in him allowed me the confidence to buy NCR.

Edward L.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons:

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Reasons for choosing Aloha Cloud

We had issues with toast support in the beginning pushing us towards a company we were more comfortable with.

Reasons for switching to Aloha Cloud

The software was not user friendly and was very outdated.

Ryan C.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Feedback

Great customer service when I call. Very responsive and efficient. Wished they would contact us on the front end when an update creates issues, not after we have the problem.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use on the front end. Easy to pull data and information from historic sales.

Cons:

Issues with security aren't addressed until they are a problem and have credit cards kicked back after assuming they were good. Changed security settings on IPads and issues were resolved, but we had to reach out instead of being contacted first. There needs to be an accounts receivable. We use a backdoor and do payouts with notes to even the drawer. A fourth category would make this easier.

Reasons for choosing Aloha Cloud

Deal with a reduced price with our corporate office.

Derick C.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

NCR Aloha is very robust but needs updates

Overall the system worked well for many years but we ultimately replaced it for a more current option that provided better cloud-based tech for less money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to customize things like loyalty, gift cards, gratuity reporting is very good. system is a workhorse.

Cons:

Updating pricing and creating buttons takes too long and is too complicated compared to newer POS systems. Customer service not very responsive.

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